Bret Hines | Page 2

Bret is such a good service manager he helped me out numerous times with my bmw 3 series . He works with his clients . Have nothing but good things to say about him . Highly recommend as a GREAT service numerous times with my bmw 3 series . He works with his clients . Have nothing but good things to say about him . Highly recommend as a GREAT service manager More

by Premethebest Verified Customer Verified Customer

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I was very disappointed with the customer service. Please see my email that I sent to Mr. Bert Vargas. Please see my email that I sent to Mr. Bert Vargas. More

by Fazzpa Verified Customer Verified Customer

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I can always count on Ralley! Top Shelf Service They go out of their way to make you happy! Top Shelf Service They go out of their way to make you happy! More

by mark Verified Customer Verified Customer

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The team is always professional and helpful. Service is impeccable, this is one of the reasons I continue to purchase my vehicles from Rallye. Service is impeccable, this is one of the reasons I continue to purchase my vehicles from Rallye. More

by Dagnell10 Verified Customer Verified Customer

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They are so beautiful and friendly also they doing the best Thank you Anthony shells best Thank you Anthony shells More

by amm_ar18 Verified Customer Verified Customer

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Great dealership with great service and knowledgeable technicians. Highly recommended to anyone looking for service or to purchase a bmw. technicians. Highly recommended to anyone looking for service or to purchase a bmw. More

by elmatatan212 Verified Customer Verified Customer

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This has been the worst experience among many. I wasted so much time, effort and aggravation. Your service team made a very significant mistake in claiming my wheels were not original, sent me bac I wasted so much time, effort and aggravation. Your service team made a very significant mistake in claiming my wheels were not original, sent me back to Bayside, where I purchased the car, to be told they are in fact original and was sent back to Rallye yet again. This is not the first time experiencing mishaps with Rallye. During a previous visit the wheel was painted the wrong color and returned without BMW badge. On another visit with a different advisor, I was blatantly lied to stating the wheels were sent out for repair and a few days later they called asking for the wheel lock key because they couldn’t remove the wheels so they were never actually sent out. On a separate visit for tire rotation and alignment, my car was returned with the check engine light on, something that should have been addressed before pickup as I then had to leave it and return another day. Another waste of time. I expect attention to detail and high level service after having spent $85k+ on my vehicle. I asked multiple times to Frank, Brett and others for the team to verify their claim that my wheels are not original and I was brushed off and directed back to Bayside. I understand humans make mistakes but for not one person on the team to look further into it and redirect me outside shows a lack of leadership and expertise. This completely instilled distrust in your team and I would never trust any advice from your mechanics or advisors about my car. It made me question the integrity of the dealer where I purchased the car as Rallye insinuated I was sold aftermarket parts labeled as originals and has impacted my view on the BMW brand as a whole. I wasted countless hours of my time going back and forth to your service center to resolve this and still did not get the resolution I deserved. If a man would have been in my same situation he would not have been tossed back and forth to prove what was just. I spent four hours waiting for the wheels only to be looked at on one of the many visits at Rallye after Bayside already proved they were original. I sat and spoke with Chris Blanco on multiple occasions and left feeling very dissatisfied and frustrated instead of valued and supported. Kal, the service manager at Bayside (now Manhasset), handled the situation with much more grace and patience and made sure to research the part numbers and check the facts before jumping to conclusions and attended me quickly and swiftly. Despite the lack of expertise and service at your center, I do have to commend Tracy and the front desk staff including Jessica, Samantha, Julia and Alexandra, for noticing something was wrong and trying to help as far as possible even though there was nothing they could do. They showed genuine care. I am beyond frustrated and upset with my experience at Rallye and wouldn’t return after the poor level of service I received. More

by valentinaferrer Verified Customer Verified Customer

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Brandon was absolutely wonderful. Took care of everything quick with no issues. The best rallye has to offer Took care of everything quick with no issues. The best rallye has to offer More

by RUDOLF SARDARYAN Verified Customer Verified Customer

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Chris is an excellent service advisor. He’s thorough and always calls you back. recommended. He’s thorough and always calls you back. recommended. More

by jjfesq Verified Customer Verified Customer

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Rallye make servicing your car a breeze, from start to finish. I came in for a normal oil service, appointment time was the day I chose, pulled in at 10am and was done in 1 hour. Great experience! finish. I came in for a normal oil service, appointment time was the day I chose, pulled in at 10am and was done in 1 hour. Great experience! More

by MCORSSEN2 Verified Customer Verified Customer

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