Check out Brian Cole's reviews on DealerRater

December 08, 2021

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Professional, knowledgeable & friendly. Helpful and answered all my questions with confidence. Terry was patient with me answered all my questions with confidence. Terry was patient with me More

by rockytex

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Philip Jansen, Kienan Beasley, Ricardo Alegria, Albert Botello, David Hendrix, Mike Brown, Ramon Constancio

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Dec 09, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 27, 2021

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Employee Rating

It took 2 months to repair my Yukon. So far it is running great. I would like for someone to call me with an explanation of exactly what went wrong and what was done to correct the problem. great. I would like for someone to call me with an explanation of exactly what went wrong and what was done to correct the problem. More

by MD.WEST

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Nov 30, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Nov 30, 2021 -

MD.WEST responded

Thank you for your reply but you did not answer my question as to what was wrong with my Yukon Denali or what was done to fix it.

November 26, 2021

Dealership Rating

Employee Rating

My salesman was great he was very knowledgeable and friendly. Would do business with him again friendly. Would do business with him again More

by richardg4

Verified Customer

Recommend Dealer

Yes

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Nov 30, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

October 15, 2021

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Employee Rating

Been waiting for over 2 months for recall services and other work needed to be done had to drive around for 2 week with my window rolled down because it wouldn’t roll up before i hires another shop to get other work needed to be done had to drive around for 2 week with my window rolled down because it wouldn’t roll up before i hires another shop to get it rolled up!! More

by kevinp345

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

No

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Oct 19, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have shared your comments with our Service Manager and Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 07, 2021

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Great service!! Service guys and parts guys are the best and prices are reasonable. Would definitely recommend to a friend. and prices are reasonable. Would definitely recommend to a friend. More

by Martinsauto

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Philip Jansen, Tyson Hall, Kienan Beasley, Ricardo Alegria, Albert Botello, David Hendrix, Mike Brown, Jack Gilvin, Ramon Constancio

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Oct 08, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 29, 2021

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Very good sales man and very polite. Easy to work with and meet all my needs and meet all my needs More

by dmachuca7

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Sep 30, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 23, 2021

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Employee Rating

Terry was extremely helpful and very sweet taking time out of his day to tell me things i didn’t know. He was very kind. out of his day to tell me things i didn’t know. He was very kind. More

by izmartin

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Terry

Helpful 0

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Sep 24, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 18, 2021

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Employee Rating

The Frank Brown team have been phenomenal is servicing my Acura (no Acura dealer within 5 hrs of Lubbock). I'm very impressed with their knowledge, work, and friendliness! Acura (no Acura dealer within 5 hrs of Lubbock). I'm very impressed with their knowledge, work, and friendliness! More

by brendonbusinessmg

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Sep 22, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 10, 2021

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Employee Rating

All staff was very friendly! From the service man, Paul..the gentleman at the front desk, Terry.. and the gentleman driving the shuttle! Very good experience! Paul..the gentleman at the front desk, Terry.. and the gentleman driving the shuttle! Very good experience! More

by bella_segovia

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Sep 14, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 03, 2021

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Employee Rating

They are very helpful and I never feel like I am being taken advantage of when I take my car to be serviced. I never worry that I will be treated any differently being a woman v. My husband taking my car taken advantage of when I take my car to be serviced. I never worry that I will be treated any differently being a woman v. My husband taking my car to the shop. More

by MJlocknane

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Aug 04, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC