Brian Crandall
Brian Crandall at Heiser Chevrolet

Brian Crandall | Page 3

Sales Director / General Manager

Heiser Chevrolet

10200 W. Arthur Ave.
West Allis, WI 53227

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4.3
126 Reviews

Known for his outgoing smile and genuine demeanor, Brian is always out to win over customers. One way he accomplishes this is by keeping an “open door” and remaining accessible to all. Yet, it is Brian’s love of cars that keeps him on the showroom floor. Brian joined the Heiser family in 2004. He started in Sales yet quickly rose to the top, wearing a variety of hats along the way. Brian can empathize with employees and often helps coach them on improvement. He is seen as a versatile and friendly leader who understands the challenges and rewards of each role at the dealership. His motto is “treat everyone equally and with respect.” So, Brian encourages great service and revels in the outstanding online reviews the dealership receives. Oftentimes, they highlight feeling “valued” and remark on the way Heiser Chevrolet goes out for their customers. It’s a genuine effort that trickles down from the top, with Brian encouraging all to take the time to get things done right.

4.3

126 Reviews

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126 Reviews of Brian Crandall

April 28, 2023

Dealership Rating
Employee Rating

Outstanding sales and service by the team. Management is attentive and responsive at all times. Pleasant experience More

by TYMN54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Shepard, Brad Sterling, Greg Koss, Daryl Smith, Amy Elertson , Samantha Calmes, Willie Lemle, Mary Ann Scaffidi, Steven Shelton

May 04, 2023

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 28, 2023

Dealership Rating
Employee Rating

I will never shop at this dealership or recommend this dealership to any friends or family. More

by JBANDOSZESKI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Maureen Ferguson-Calmes, David Shepard, Brad Sterling , Samantha Calmes, Quinn Mihalski, Rafael Rivera

May 05, 2023

Heiser Chevrolet responded

Dear valued customer, I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

April 10, 2023

Dealership Rating
Employee Rating

Very good experience, clean, professional and very thorough would recommend to anyone looking to have work done on their vehicle More

by rcalmes06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maureen Ferguson-Calmes , Quinn Mihalski, James Priewe, Rafael Rivera, Mary Ann Scaffidi, Service Team

Apr 17, 2023

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 14, 2023

Dealership Rating
Employee Rating

The staff is very courteous and I like how fast the process of signing papers went in buying a new vehicle! More

by Baulis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: PJ Geboy

Feb 20, 2023

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 26, 2023

Dealership Rating
Employee Rating

Very easy to do business with and everyone was upfront and provided me with an excellent car buying experience. I will be back again in the near future! More

by BOGIE53150
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brad Sterling, Jason Clark , Jordan McGee

Feb 01, 2023

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 05, 2023

Dealership Rating
Employee Rating

Very good service and expertise excellent salesman service and advice nice clean dealership location and inside. More

by QUATE_628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Clark , PJ Geboy, Mary Ann Scaffidi, Service Team

Jan 05, 2023

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

December 21, 2022

Dealership Rating
Employee Rating

Ever time I bring my car in for service I'm always well taken care of More

by PALIIFUA73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maureen Ferguson-Calmes , Samantha Calmes, Mike Catanese, PJ Geboy, Keith Jacobsen, Quinn Mihalski, Rafael Rivera, Megan Shulta, Service Team

Dec 29, 2022

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

November 17, 2022

Dealership Rating
Employee Rating

Good group in service department. They always remember me by name and take great care of me. More

by RMACHMUELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Sterling, Jason Clark , Mike Catanese, Megan Shulta

Nov 21, 2022

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

November 04, 2022

Dealership Rating
Employee Rating

Since I have not used the service department yet at Heiser it’s difficult to rate this department yet More

by KBK0319
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Sterling, Greg Koss

Nov 09, 2022

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

November 01, 2022

Dealership Rating
Employee Rating

I had an amazing time while I was here. Great service and low prices. I will come back to this one anytime More

by CHERISHWRENCHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Maureen Ferguson-Calmes , Samantha Calmes, Mike Catanese, PJ Geboy, Keith Jacobsen, Quinn Mihalski, Rafael Rivera, Megan Shulta, Service Team

Nov 02, 2022

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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