Brian Hastmann | Page 7

Both Koons Chevrolet & Tom Howard, my service writer/liason, have performed admirably in providing professional proficiency insofar as the work being done, amicable & patient audience in listenin writer/liason, have performed admirably in providing professional proficiency insofar as the work being done, amicable & patient audience in listening to (& understanding) my concerns and accomodating my non-willingness as a person-to-person, Digital Dinosaur 🦕 by choice, keep-the-encroaching-technocracy-at-bay type of character --- by keeping me informed of the process & process along the way using phones & direct verbal discourse. They have helped with providing transport to & from nearby places for all day jobs instead of waiting on the premises, getting a "loaner" or rental car for longer than a day(s) jobs and dutifully kept me informed of any problems or reliefs that altered the ETA. Lastly, though the prices for parts & labor have risen alarmingly through the years, they have helped me prioritize which routes & options could be taken to lessen the blow, yet provide assured confidence in the drivability of the vehicle within the scope of my own parametric needs along the way. Note: by the term "they" I am referring primarily to the relationship with Tom as my liason with both the Corporate entity of Koons Chevrolet AND all of the mechanics, operators and staff involved. Karl C. Baake 🤠 More

by karlcb333 Verified Customer Verified Customer

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I service all of my vehicles at Koons Chevrolet and have found it reasonably quick and friendly here. found it reasonably quick and friendly here. More

by skyviewventures2015 Verified Customer Verified Customer

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Friendly and helpful staff. Everyone takes our business seriously and help however possible. We use the sales, parts, and service departments and all are equally superior. Everyone takes our business seriously and help however possible. We use the sales, parts, and service departments and all are equally superior. More

by Jholden Verified Customer Verified Customer

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They were very knowledgeable and professional. They figured out the issue with my vehicle within a couple hours. I was back on the road. If I need to come back for any type of maintenance, this is They figured out the issue with my vehicle within a couple hours. I was back on the road. If I need to come back for any type of maintenance, this is where I will go. More

by Jwade1234 Verified Customer Verified Customer

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Every time I visit y’all y’all always thoughtful concern and in detail to what needs to be done and what gets done.. very professional and knowledgeable of the automotive service areas. and in detail to what needs to be done and what gets done.. very professional and knowledgeable of the automotive service areas. More

by robinsworld2918 Verified Customer Verified Customer

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Courteous and efficient! Great communication. Courtesy shuttle was convenient as well. Service writer was excellent Great communication. Courtesy shuttle was convenient as well. Service writer was excellent More

by lawest02 Verified Customer Verified Customer

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Not too pleased with the AI system initiated at Koons Service Dept. Prefer talking to a human on the phone. Was not sure the AI understood what it was I was requesting and for which of the 2 Chevies I r Service Dept. Prefer talking to a human on the phone. Was not sure the AI understood what it was I was requesting and for which of the 2 Chevies I regularly have serviced at Koons. When notified by text that work was completed ; payment was requested by the phone. That endeavor failed and ended up paying at service desk anyway. A task undertaken by Brian Hastman, my service advisor who did so with poise and aplomb. There was no 13 pt. inspection result provided either. A small matter maybe ; but it was missed and I would refer to it when it came time for the next service interval. More

by pipe.fitter Verified Customer Verified Customer

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it's great dealing with Koons. fast service, great people. easy drop off and pickup. fast service, great people. easy drop off and pickup. More

by jamesbass Verified Customer Verified Customer

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Always great service and responsive. Completed a major repair and I have it back with no issues and the problem is fixed. Completed a major repair and I have it back with no issues and the problem is fixed. More

by Adam W. Verified Customer Verified Customer

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Brian Hastmann helped me set up the service appointment. Throughout the process their was good communication and quick turn around Throughout the process their was good communication and quick turn around More

by ehands Verified Customer Verified Customer

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