Brian Hastmann | Page 9

The Mechanics do good work. Brian was very thorough and considerate. I they sent me a coupon that helped save money on repairs. Brian was very thorough and considerate. I they sent me a coupon that helped save money on repairs. More

by twinpb Verified Customer Verified Customer

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Did what was promised. My biggest complaint is these reviews! Since I need 15 words. Let me start by saying please don't ever waist my time again with these reviews. My biggest complaint is these reviews! Since I need 15 words. Let me start by saying please don't ever waist my time again with these reviews. What do I need to do to be removed from this list. More

by Mkovacs3 Verified Customer Verified Customer

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Brian is great to deal with, as is this dealership. Professional, reliable, courteous and knowledgeable. Professional, reliable, courteous and knowledgeable. More

by pedone_john Verified Customer Verified Customer

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I have been using this dealership for several years and have had little to no issues with the service. have had little to no issues with the service. More

by timboh1224 Verified Customer Verified Customer

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Great experience no hassle easy check-in was given advice what was needed to be done took care of my appointment concerns what was needed to be done took care of my appointment concerns More

by myronlingham Verified Customer Verified Customer

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Great group of service people. They handle my truck with kid gloves very much appreciated They handle my truck with kid gloves very much appreciated More

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The process, communication, environment, and employees are always excellent. Chris always make sure that he takes care of things that I inquire and have concerns about. are always excellent. Chris always make sure that he takes care of things that I inquire and have concerns about. More

by eadingle.ed Verified Customer Verified Customer

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I am so disappointed with the service provided at Koons. For starters, poor communication. Brian Hastmann Would take forever to return a call and it took multiple emails and a long wait in between for him t For starters, poor communication. Brian Hastmann Would take forever to return a call and it took multiple emails and a long wait in between for him to reply to our emails. He didn’t even took the time to address our concerns, he just copied and pasted what we had already seen in the diagnostic report. Second, I have no confidence in your tech team. After reviewing the report, the pattern of simply adding parts without a clear diagnostic path concerned me. It felt less like a targeted repair and more like trial-and-error. Before authorizing the additional $2,104.99 for the engine control module replacement and the $825 diagnostic fee, I needed a guarantee that the work would actually resolve the problem. As you can imagine, Brian never provided such guarantees. If I had the time to open an investigation with the MVA and consumer protection on the practices of this repair shop, I definitely would. More

by madelin1 Verified Customer Verified Customer

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Brian was great he returned my email promptly and made sure everything was ready when I arrived for my appointment to have my tire replaced. sure everything was ready when I arrived for my appointment to have my tire replaced. More

by S_girl0401 Verified Customer Verified Customer

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Service department employees were Courteous and knowledgeable. Service was completed in less time than was estimated. knowledgeable. Service was completed in less time than was estimated. More

by tinachios Verified Customer Verified Customer

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