Brian Pelletier | Page 7

great service during the sale, but when the car, used Explorer with 19000 miles, broke down 2 weeks after I got it, they told me "tough luck". That is when it really mattered and they failed! Explorer with 19000 miles, broke down 2 weeks after I got it, they told me "tough luck". That is when it really mattered and they failed! More

by Jstraumann Verified Customer Verified Customer

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Best experience I could have imagined! Steven Kelly was excellent and exceptional! I would hesitate to buy again in the future from him! I would 💯 % recommend him! He goes above and beyon Steven Kelly was excellent and exceptional! I would hesitate to buy again in the future from him! I would 💯 % recommend him! He goes above and beyond to make customer happy!! More

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My fourth car from Ferman and my third from Ferman BMW. The customer service has always been outstanding. I am a loyal customer The customer service has always been outstanding. I am a loyal customer More

by MJ Keane Verified Customer Verified Customer

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I couldn’t be more happy than I am now! I recently retired at an early age from the automotive industry and was highly impressed with how the entire dealer group treated my wife and I. My I recently retired at an early age from the automotive industry and was highly impressed with how the entire dealer group treated my wife and I. My entire 35 year career was centered on the practice of “customers for life” and these guys follow the same rule of thumb. We will definitely be back! Great job and thank you! Your entire team needs lunch! Charge it to my deal! Lol. More

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Mary was excellent to do business with. She was very knowledgeable and friendly. She followed up on items as promised. I would be very proud to recommend Mary to any of my friends and fami She was very knowledgeable and friendly. She followed up on items as promised. I would be very proud to recommend Mary to any of my friends and family. More

by KENKRK1 Verified Customer Verified Customer

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Thanks to the team at Ferman, I finally have my dream car. Tom was extremely professional and personable. Made me feel like I’m truly part of the Ferman family! car. Tom was extremely professional and personable. Made me feel like I’m truly part of the Ferman family! More

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Ferman BMW was great to negotiate with via email and text for a used vehicle while on vacation from TN. Once negotiated, they placed a hold sign on it for a week until we could get there to check it out (6 h for a used vehicle while on vacation from TN. Once negotiated, they placed a hold sign on it for a week until we could get there to check it out (6 hrs away from our vacation spot). Everything promised to us was delivered. The deal included a check promised to us, which took longer than expected to arrive, but it did eventually arrive as promised. We have been enjoying the Jeep Gladiator. More

by evan_haun Verified Customer Verified Customer

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I purchased a Certified Preowned BMW from Ferman about 2wks ago. I had a great experience with my purchase. My sales Representative Patrick was amazing as well as the Finance Manager Joe that assisted me. 2wks ago. I had a great experience with my purchase. My sales Representative Patrick was amazing as well as the Finance Manager Joe that assisted me. I would highly recommend this Dealership to all my friends and family! More

by crrvrsport Verified Customer Verified Customer

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Our sales consultant, Rosey, and Sales Mgr Brian were very professional but friendly/easy to talk to. Rosey understood our requests and worked diligently to present the very best deal while Brian, workin very professional but friendly/easy to talk to. Rosey understood our requests and worked diligently to present the very best deal while Brian, working in unison with Rosey, ensured we got the vehicle we wanted. We will remain customers because of the above and their high level of integrity. Everyone we came in contact with made us feel as though we were part of the Ferman BMW family. Thank you, again. More

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We would highly recommend Ferman BMW based on our initial purchase experience and hope ongoing service will be a similar experience. purchase experience and hope ongoing service will be a similar experience. More

by jkcoats Verified Customer Verified Customer

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