Brian Pelletier | Page 8

Excellent service and customer care. Staff stayed late to ensure we were happy and taken care of.. Staff stayed late to ensure we were happy and taken care of.. More

by burfor1 Verified Customer Verified Customer

Report | Print

Staff was wonderful as always. This is our 7th car from them and will keep coming back. Staff stayed with us till almost 11p.m. making sure the deal was perfect. This is our 7th car from them and will keep coming back. Staff stayed with us till almost 11p.m. making sure the deal was perfect. More

by burfor1 Verified Customer Verified Customer

Report | Print

Dealership is well maintained and clean. Steve did a great job with showing and explaining the features on the vehicle I was looking at. David was excellent and very helpful as he took over Steve did a great job with showing and explaining the features on the vehicle I was looking at. David was excellent and very helpful as he took over on the finalizing and delivery of the vehicle. More

by Bcintron19 Verified Customer Verified Customer

Report | Print

Unfortunately the maintenance and customer service I received from Mgr Brian and Vehicle Rep Niko was very unprofessional. I’m Saddened by the experience. I’ve Financed 3 vehicles through BMW and I ha received from Mgr Brian and Vehicle Rep Niko was very unprofessional. I’m Saddened by the experience. I’ve Financed 3 vehicles through BMW and I have been treated as bad when bringing my car in for a diagnostic check, returning my vehicle due to white smoke emitting from exhaust. Mgr lied and stated my car was ready for pickup when nothing had been done..finally I was told my vehicle needed over $8900 erroneous maintenance repairs. I was tossed my keys and invoice with a reply that here are your car and keys, there is nothing we can do if you don’t pay for repairs. A simple diagnostic check of a perfectly performing vehicle had to be towed from Furman to a qualified automotive shop for repairs that stemmed from the Furman Service Technician Stephon. Mgr Brian and Niko was a great disappointment. Professional Customer Service should be extended to everyone. I was completely devastated. I am still a BMW girl…just cannot afford to purchase from Furman in the future. More

by PamMercedes Verified Customer Verified Customer

Report | Print

Brian, Josh, and Aaron provided exceptional customer Service. They each went above and beyond and I highly recommend this dealership to anyone looking for new or used cars. Service. They each went above and beyond and I highly recommend this dealership to anyone looking for new or used cars. More

by sayitnicely Verified Customer Verified Customer

Report | Print

The Sales team at Ferman is great. Tyler, David and Brian were all very easy to work with. Tyler, David and Brian were all very easy to work with. More

by Tyler Verified Customer Verified Customer

Report | Print

Wonderful staff, great rates, great communication, knowledgeable staff and technicians. Would recommend them to everyone knowledgeable staff and technicians. Would recommend them to everyone More

by Garster Verified Customer Verified Customer

Report | Print

Sal was a pleasure to deal with. He expedited the service work. No issues with him. My suggestion is when you wash the cars the windows need to be toweled dried because without the towel dry there service work. No issues with him. My suggestion is when you wash the cars the windows need to be toweled dried because without the towel dry there are many water spots and we need to use glass cleaner to get rid of the spots More

by Jeffgeee Verified Customer Verified Customer

Report | Print

I had a great experience at Ferman BMW. My salesperson gave me exactly what I was looking for and the finance manager worked his numbers for my son’s dream car. gave me exactly what I was looking for and the finance manager worked his numbers for my son’s dream car. More

by prpebbles Verified Customer Verified Customer

Report | Print

Brian Pelletier went way above and beyond with his help on my particular problem. It would have never been resolved without his particular level of skill and experience. I will always be appreciative of hi on my particular problem. It would have never been resolved without his particular level of skill and experience. I will always be appreciative of his commitment to the long term success of FERMAN BMW. More

by suzannefle Verified Customer Verified Customer

Report | Print