Brittany Weiss
Brittany Weiss at Autohaus BMW
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Brittany Weiss | Page 2

Service Advisor

Autohaus BMW

3015 S. Hanley Road
St. Louis, MO 63143

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4.5
87 Reviews
4.5

87 Reviews

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87 Reviews of Brittany Weiss

February 02, 2024

Dealership Rating
Employee Rating

I was given the run around just to get a flat tire fixed. Highly Unacceptable. More

by kay kay
Service Price Transparency
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Service Communication
Recommend Dealer
No
Mar 03, 2024

Autohaus BMW responded

We understand now that you were frustrated. We tried to accommodate you the best we could and as quickly as we could, but you were unhappy. We are sorry, despite everything getting rectified that you are still unhappy. We are family owned and in business for over 55 years, great customer service is our number one priority. We really wish this would have been a better experience for you.

Mar 03, 2024

kay kay responded

First of all you’re a liar and secondly I’ll never do business with you guys. I have the estimate for one tire you guys sent me. I had to call my husband to speak with you because you offered me one tire. I have proof so don’t sit and lie. My review is accurate and i guess i hit pot holes on the highway very often in Illinois and have to have my car towed to xx. Louis being that i don’t even live in your area. My husband will never ever lie and say that about me because he handles all of my car business. You’re a joke and your dealership is a joke. I have no communication with you guys other than when you offered me to come back days later for my car. I then contacted my husband to speak to you because you wouldn’t even give me courtesy to listen to my issue. You’re nuts to be lying and I have my proof. I keep my txt messages forever so my correspondence with Brittany I do have as well about 1 tire. My husband had to get you to outsource the tire because you told me you only had one and that’s all you had. I called my husband crying because you only wanted to prove me one and my alignment would have been totally unbalanced. You seem to have taken my review personally and it shows how unprofessional you guys really are. Buyer beware.

January 29, 2024

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I love Autohaus BMW. They take such good care of their clients. I always trust their work More

by Mamacat0511
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 30, 2024

Autohaus BMW responded

Thank you for the review! We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

January 26, 2024

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Employee Rating

They are very professional communicated very well with what needed repaired cost to repairs and timely, and providing the service and contacting me More

by Richardahead56
Service Price Transparency
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Recommend Dealer
Yes
Jan 29, 2024

Autohaus BMW responded

Thank you for the review! We are pleased to know about your positive experiences with us. We are grateful to have have such a positive and prompt staff. Thank you for choosing Autohaus!

January 23, 2024

Dealership Rating
Employee Rating

Great service and very attentive to your needs to help expedite your repairs/services. The staff is always prepared and keeps you updated on your repair status. Facility is very clean. More

by Theo J.
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 23, 2024

Autohaus BMW responded

Thank you for the 5 - star review! We really appreciate you being a customer and helping to share the word about us. We're here for you anytime!

January 21, 2024

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Employee Rating

Nice clean facility. Have done business and purchased many BMW’s from Autohaus. Services are getting pricey like everything else. Brake fluid and oil change ran over $500 More

by Jengrossman1
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Recommend Dealer
Yes
Mar 26, 2024

Autohaus BMW responded

Thanks for the review! Thank you for taking the time to share your experience.

January 15, 2024

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Employee Rating

The customer service was excellent. The overall environment while waiting was pleasant and very clean. We really appreciated the beverages and snacks while waiting. More

by alonzolee
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Recommend Dealer
Yes
Jan 16, 2024

Autohaus BMW responded

Thank you for the review! We are truly passionate for creating the best possible experience with us, we look forward to seeing you next time!

January 07, 2024

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Employee Rating

Service is scheduled and completed with high quality, everything is good including courtesy service, got battery replacement discount, thank you for your Job. More

by George Guo
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Recommend Dealer
Yes
Jan 08, 2024

Autohaus BMW responded

George, we appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

January 04, 2024

Dealership Rating
Employee Rating

Awesome staff as always! !! Thank Mr.Todd for leading such a great team of advisers and service dep. Thanks for going above and beyond! More

by Flo
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Service Communication
Recommend Dealer
Yes
Mar 26, 2024

Autohaus BMW responded

Thanks for the review! We'll pass along your responses to our team.

Mar 27, 2024

Flo responded

No, thank you guys for all you do!

January 04, 2024

Dealership Rating
Employee Rating

It’s too expensive, and it feels like they are nickel and diming me on everything, like the multi hundred dollar charge just to turn off the maintenance required light. I will look elsewhere. More

by jgbremer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 05, 2024

Autohaus BMW responded

Thank you for the review. We appreciate any feedback you have for us. We strive to improve in service, parts, and sales to give our customers the best experience.

January 03, 2024

Dealership Rating
Employee Rating

Brittany and Andy were thorough and very professional. Brittany was so accommodating and made the experience as good as could be imagined. More

by andrewcausey
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 03, 2024

Autohaus BMW responded

Thank you so much for the 5 - star review! We are happy to be of service and look forward to the next time, take care!

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