Brittney Ottaviano | Page 5

This is the top rated Subaru dealer for a reason. The people are great, they do what they say they are going to do, and are always cheerful as they do it. The people are great, they do what they say they are going to do, and are always cheerful as they do it. More

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I purchased my Subaru Forester from Tucson Subaru new and purchased the extended warranty on the assurance that the service department would carefully inspect the vehicle when I brought it in for service (fo purchased the extended warranty on the assurance that the service department would carefully inspect the vehicle when I brought it in for service (foolish, I know). I had the vehicle serviced at the dealer for every service interval since its purchase. However, they missed major premature deterioration of the bushings on the lower control arms that should have been replaced before the warranty expired. I even brought the vehicle in complaining of a shimmy before the warranty expired and the service department didn't find anything. I finally got fed-up with the problem and checked myself. Five minutes of labor later and I discovered the completely destroyed bushings. When I contacted the service department they took no accountability for missing the problem and did nothing to help, other than offer to schedule me for a full price repair. There are far better mechanics out there that will actually keep your car in safe working order for significantly lower cost. Avoid Tucson Subaru and save yourself some money and aggravation. I will not be returning. More

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Internet salesman Chris Smith was very knowledgeable and thorough prior to and during the test drive, thorough prior to and during the test drive, More

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I recently had the pleasure of working with Brittney at Subaru services, and I couldn't be happier with the service I received. From the start, she attentively listened to the issues we were facing with ou Subaru services, and I couldn't be happier with the service I received. From the start, she attentively listened to the issues we were facing with our car and assured us that she would do everything in her power to help. Though there were a few hiccups along the way, Brittney remained determined to make things right. She displayed a remarkable level of professionalism and dedication, going the extra mile to ensure our concerns were addressed and that we left the service center satisfied. Brittney's exceptional customer service skills were evident throughout the entire process. She communicated clearly, kept us informed of the progress, and patiently answered all our questions. It's rare to find someone who genuinely cares about making customers happy, but Brittney's commitment to our satisfaction was evident in every interaction we had with her. In the end, she managed to resolve all the issues with our car, and we left the service center feeling completely satisfied with the experience. I am grateful for Brittney's hard work and dedication, and I would highly recommend her as an advisor to anyone in need of exceptional service at Subaru. Thank you, Brittney, for making our experience a positive one. More

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I just wanted to say, this was by far the best experience I have ever had buying a new car. From Debbie helping me pick out my Subaru and Curt helping me finance my Subaru and Brittney in service and Darla f I have ever had buying a new car. From Debbie helping me pick out my Subaru and Curt helping me finance my Subaru and Brittney in service and Darla for showing me how to work all those wonderful features in my new Subaru. Thank you Darla and the rest of the team at Tucson Subaru. Awesome experience. More

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He is straight to the point, kind, respectful, helpful and knowledgeable. I really enjoyed working with him. and knowledgeable. I really enjoyed working with him. More

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From the time you arrive, and you leave the facility the service and customer service is impeccable. Chris Valencia did an outstanding job of providing great customer service. service and customer service is impeccable. Chris Valencia did an outstanding job of providing great customer service. More

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Chris was very kind and helpful. He encouraged me to get a recommended fluid for my tires, which I'm thankful for the car being at tiptop shape. I also appreciate the staff that help He encouraged me to get a recommended fluid for my tires, which I'm thankful for the car being at tiptop shape. I also appreciate the staff that helped me with my loaner especially Roland. I witnessed him dealing with a very disgruntled customer with GREAT professionalism and kindness. You all are doing a great job! Love being a Subaru customer! More

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GREAT STAFF AND GREAT COMMIUNICATION. WORK WAS PERFORMED AS STATED AND JUST AN OVERALL GREAT EXPERIENCE WORK WAS PERFORMED AS STATED AND JUST AN OVERALL GREAT EXPERIENCE More

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Service technicians are incompetent at identifying problems and have lost our keys twice. We’ve dropped our car off at scheduled appointment times early in the morning and have been told the car hasn’ problems and have lost our keys twice. We’ve dropped our car off at scheduled appointment times early in the morning and have been told the car hasn’t been looked at until late afternoon. We are frustrated with the consistent issue of dropping our car off and having to wait more than eight hours for it to be ready. We absolutely hate this dealership and will never return. Every chance I get to talk about Tucson Subaru, I say how much they suck and we regret buying a Subaru. More

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