Brockton Payette | Page 18

An Amazing Experience! I went to Smith after visiting another dealership and I was very excited to get connected with Brockton “Brock” Not only does he have years of experie I went to Smith after visiting another dealership and I was very excited to get connected with Brockton “Brock” Not only does he have years of experience and Mercedes-Benz knowledge. This was a game changer for me. I wanted to know all the car had to offer and what options I had with the budget I was working with. Brock gave me a car I wanted with a price I needed. I love that this is a family business and they all love their job and the work they do to help people get into Mercedes-Benz cars. Highly recommend this company and Brock the sale person. He is amazing and helpful. More

by RHONDA.K Verified Customer Verified Customer

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My ML55 wouldn’t go into gear! My 2000 ML55 wouldn’t go into gear, I was stuck, couldn’t move vehicle. The vehicle was being detailed at a Detailing Shop. I called over to Smith Mot My 2000 ML55 wouldn’t go into gear, I was stuck, couldn’t move vehicle. The vehicle was being detailed at a Detailing Shop. I called over to Smith Motors and explain to the Service Manager what was going on, and was told that it sounded that water had gotten spilled onto the gear shifter, which made sense, because the Detailer was using a steam cleaner to clean inside the vehicle. The Service Manager recommended that I call Mercedes roadside assistance to have the vehicle towed to the dealership, which was free towing! Once there I was informed they were very busy, but would try to get to it ASAP. I was given a free rental, and informed that they would call me once they got it into the service department. I was call the next day with a cost to repair, which I OK, and the following morning was called stating the vehicle was ready to be picked up. What great fast service! We own two Mercedes a 2001 SL 500, and the ML55, both has been the most reliable vehicles we have ever owned with Smith Motors always being there for us from Sales to Service, always being greeted by the same personnel that been there for as long as I can remember away making everyone feel as part of the family. We are planning to buy another vehicle shortly and Smith Motors will be the only place we will be shopping. Many thanks for all you do! More

by Debra & Robert Plourde Verified Customer Verified Customer

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service So polite and professional. They seem to be sincere in their work, and take pride in how much they can help whatever the issue is. So polite and professional. They seem to be sincere in their work, and take pride in how much they can help whatever the issue is. More

by JACK62 Verified Customer Verified Customer

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Need tire changed I had a tire blow out, called the help line for Mercedes. The person, Noel, that helped me was to my location in 10 minutes. Great service! thanks! I had a tire blow out, called the help line for Mercedes. The person, Noel, that helped me was to my location in 10 minutes. Great service! thanks! More

by VIVIEN.MARCUS Verified Customer Verified Customer

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Outstanding team all around from sales to service! No matter the issue, everyone is willing to assist. I would definitely recommend this dealership. Very famil team all around from sales to service! No matter the issue, everyone is willing to assist. I would definitely recommend this dealership. Very family oriented. More

by RSOLEMINA Verified Customer Verified Customer

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Very satisfied I have never had a bad experience at Smith Motors. Nick and Dave have always gone above expectations. I had a unusual problem with the navigation in m I have never had a bad experience at Smith Motors. Nick and Dave have always gone above expectations. I had a unusual problem with the navigation in my E300 but Bill in service never gave up on. Thanks again More

by JIMDROHEN Verified Customer Verified Customer

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Great experience Smith is the best!!! Brockton is very knowledgeable and available. This is my 2nd lease with Smith and they told me once I lease a Mercedes i’ll ne Smith is the best!!! Brockton is very knowledgeable and available. This is my 2nd lease with Smith and they told me once I lease a Mercedes i’ll never get another car and they are right!!!! More

by DAVIDOLSEN1 Verified Customer Verified Customer

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My new E53 AMG is the best car I ever bought! Very knowledgeable and easy going staff. No pressure really easy going, a totally different experience form the Audi dealer where I bought my last car Very knowledgeable and easy going staff. No pressure really easy going, a totally different experience form the Audi dealer where I bought my last car. They let me try different cars and were very patient with me. I would highly recommend Smith Motors to all my friends! More

by alan31 Verified Customer Verified Customer

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Brockton sells Mercedes Benz. Brockton Payette was great to work with. We are so happy to have had this experience working with Brockton Payette and Loren Goldstein. We are ecstat Brockton Payette was great to work with. We are so happy to have had this experience working with Brockton Payette and Loren Goldstein. We are ecstatic to take another hour to comply with the twenty five word minimum in an effort to make it a rewarding experience for other customers. Many thanks to the employees of DealerRating as well. More

by BOBBRIGGS1 Verified Customer Verified Customer

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The Best Mercedes-Benz service I've been going to Smith Motors for service since late 1997-early '98, and with the one exception, have gone back consistently ever since for all my I've been going to Smith Motors for service since late 1997-early '98, and with the one exception, have gone back consistently ever since for all my service, as well as having leased two cars and buying one. Their sales and service departments are unmatched in my long experience (over 50 years), and if some people complain of parts pricing, my answer is that the best always costs more, but lasts longer. More

by DBNEELY Verified Customer Verified Customer

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