Brockton Payette | Page 19

The Best Mercedes-Benz service I've been going to Smith Motors for service since late 1997-early '98, and with the one exception, have gone back consistently ever since for all my I've been going to Smith Motors for service since late 1997-early '98, and with the one exception, have gone back consistently ever since for all my service, as well as having leased two cars and buying one. Their sales and service departments are unmatched in my long experience (over 50 years), and if some people complain of parts pricing, my answer is that the best always costs more, but lasts longer. More

by DBNEELY Verified Customer Verified Customer

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Very Pleasant Buying Experience Buying a pre-owned Mercedes and trading in my old one couldn't have been easier. My initial contact was Marc Womboldt. Marc was extremely efficient i Buying a pre-owned Mercedes and trading in my old one couldn't have been easier. My initial contact was Marc Womboldt. Marc was extremely efficient in responding to my online requests for information. When I arrived at Smith Motors, Marc introduced me to Brockton Payette. I was prepared to make a deal and found the Brockton to be straight-forward. His figures aligned with mine very quickly. There was no needless drama. What impressed me most was Brockton's quick response to a concern I expressed after first test-driving the vehicle. He addressed my concern immediately by taking steps to remedy the issue that I had raised and inviting me to take second test-drive of the same vehicle. I was very pleased with the result and bought the vehicle that night. I received several compliments about the car I was trading and was offered a very fair price. I was respected throughout my experience with the Smith Motors dealership. More

by DMALV Verified Customer Verified Customer

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Service Deprtment I purchased my Mercedes from Smith Motors and THAT was the only part that was amazing! Brockton always answers my questions and assists with any appo I purchased my Mercedes from Smith Motors and THAT was the only part that was amazing! Brockton always answers my questions and assists with any appointments needed. Unfortunately, that is where the great service stops! This service department is awful. On 2 occasions, I have had to service my vehicle. I chose to return to Smith to maintain a great level of service, however I have been immensely dissatisfied. BOTH of my visits have been tainted with terrible communication, curt, demeaning answers from the service staff, and on both occasions I was told my car would be done by days end and I received a call that it would NOT be. I had a car made available to me, however the communication from the service department was awful! The last pick up was over 1/2 hour after the scheduled time, having me to interrupt meetings at my employer, I scheduled the time specifically at 9:00 am to avoid this interruption, and I had to go and pick up my own vehicle. Upon retrieving my car, there were many apologies. Though appreciated, it was 2 times too late. My vehicle will continue to be maintained with Smith as it is a certified one and Brockton is a reason to return. I am not looking forward to the next experience! More

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Positive and very satisfying sales and service Both new car sales and service interactions over the past few years have allowed me to assess the overall customer-oriented culture that is firmly emb Both new car sales and service interactions over the past few years have allowed me to assess the overall customer-oriented culture that is firmly embedded within the value structure of the business. This dealership lives up to the very high expectations one has for the performance of the MB Brand. More

by RALPH JORDAN Verified Customer Verified Customer

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Purchasing New Car I was in the market for a new car. Roger and Brockton paid attention to my requirements for a new vehicle. They presented several options and thorough I was in the market for a new car. Roger and Brockton paid attention to my requirements for a new vehicle. They presented several options and thoroughly answered all my questions. The purchasing process was extremely easy and pleasant. They worked with me throughout the entire process. I highly recommend them and this dealership. I will only purchase vehicles from this dealership. More

by bharti.singh Verified Customer Verified Customer

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Everybody is helpful and super I called service on a Saturday morning, and explained my car problem. I was asked to bring my car into the dealership first thing Monday.. it was rep I called service on a Saturday morning, and explained my car problem. I was asked to bring my car into the dealership first thing Monday.. it was repaired easily and quickly. More

by JOHNRIZZA.DMD Verified Customer Verified Customer

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Could not be happier with a dealership Smith Motors worked very closely with me to decide upon the perfect vehicle for my family and helped walk me through every step of the process. They m Smith Motors worked very closely with me to decide upon the perfect vehicle for my family and helped walk me through every step of the process. They made buying a vehicle enjoyable. They are extremely knowledgeable in all areas of Mercedes and truly gave me the time and attention I needed to make such an important decision. We ended up with a 2017 GLS450 and we genuinely could not be happier. Thank you so much to Roger, Brockton, Loren, and your team! More

by hrobbinsIII Verified Customer Verified Customer

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Car buying made easy The entire experience was top notch. Our sales rep Brockton was very professional and a pleasure to work with. He was very knowledgeable and didn’t pr The entire experience was top notch. Our sales rep Brockton was very professional and a pleasure to work with. He was very knowledgeable and didn’t pressure us in any way. He truly made it the easiest and fastest car buying experience we’ve ever had. Would highly recommend this dealership. Loren was great as well. More

by JAMES.PENNIMAN Verified Customer Verified Customer

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it was quick and easy There were no problems. Just an easy oil change. Nick was very informative. I just wanted to give Nick a thank you for explaining a few things about m There were no problems. Just an easy oil change. Nick was very informative. I just wanted to give Nick a thank you for explaining a few things about my vehicle More

by mikekav82 Verified Customer Verified Customer

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Outstanding service! I’m a very picky car buyer. But working with Brockton was super easy, and he found me the PERFECT car. He paid attention to all of the details of our I’m a very picky car buyer. But working with Brockton was super easy, and he found me the PERFECT car. He paid attention to all of the details of our conversations and was very responsive to all of my texts, calls and emails. I had an amazing car buying experience and strongly recommend this dealership and salesman. More

by asam77800810 Verified Customer Verified Customer

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