Brooke Jennings
Brooke Jennings at Master Buick GMC

Brooke Jennings | Page 3

Service Customer Care

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

4.8
95 Reviews
4.8

95 Reviews

Write a Review

95 Reviews of Brooke Jennings

September 07, 2026

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Employee Rating

Suggest installing a service notice screen to let customers where your car is in the service position. The team was very friendly and patient. More

by pgreenlee
Service Price Transparency
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Recommend Dealer
Yes
Sep 08, 2026

Master Buick GMC responded

Thank you for your feedback! I’m glad to hear that we were friendly and patient during your visit. I appreciate your suggestion about installing a service notice screen, as it could enhance the experience for our customers. If you have any more ideas or concerns, feel free to reach out to us. We look forward to assisting you again! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

September 05, 2026

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Gavin was great,over all great expiernce. Plan on comimg back.Sales staff is great also. More

by bawheatley
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 05, 2026

Master Buick GMC responded

Thank you for your kind words! I'm thrilled to hear that you had a great experience at Master Buick GMC and that Gavin and our sales team were able to assist you well. We look forward to welcoming you back on your next visit! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

September 05, 2026

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Very unprofessional sloppy work when I have wires disconnected from mounting points and not just hanging down from under the dash this just shows me the person working in my car did not care to even More

by 16DAVIDCLARK
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Recommend Dealer
No
Sep 06, 2026

Master Buick GMC responded

Thank you for sharing your experience with us, David. I understand your concerns regarding the work done on your vehicle and appreciate your feedback. At Master Buick GMC, we strive for high standards and take pride in our service. I encourage you to reach out to me directly so we can discuss this matter and ensure your vehicle is in the best condition possible. Your satisfaction is important to me, and we hope to provide you with a better service in the future. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

September 03, 2026

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Good people! Great Service! Would not go anywhere else. Best dealership in the CSRA! Give them a try! More

by bbqbarn
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 03, 2026

Master Buick GMC responded

Thank you for your kind words! I'm thrilled to hear that you had a great experience with our team at Master Buick GMC Augusta. We are dedicated to providing the best service possible, and I appreciate your recommendation. We look forward to seeing you again soon! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

September 01, 2026

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Absolutely horrible. I was charged $2400. For a 4.1 hour job. The hourly rate was $150.00 an hour. I was charged $220.00 The job was changing glow plugs in a 2021 GMC 15 More

by NHARSWELL
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Sep 01, 2026

Master Buick GMC responded

Thank you for sharing your experience. I understand your concerns regarding the total cost for the glow plug replacement on your 2021 GMC Sierra 1500 and the pricing details associated with the repair. At Master Buick GMC, our goal is to provide clear expectations when arranging repairs and explain the estimated labor and associated charges so customers have a complete understanding of the service being performed. Please feel free to reach out to me directly so I can review the repair and billing details with you. We are committed to providing straightforward information and a clear understanding of service costs. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 29, 2026

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Everyone is so helpful from the person who answered the phone when I called to the mechanic that was in charge ,to the woman that helped me get my reward points and pay my bill.I definitely will be going b More

by marlettejoyce
Service Price Transparency
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Recommend Dealer
Yes
Aug 30, 2026

Master Buick GMC responded

Thank you for your wonderful review! I greatly appreciate your kind words about our team at Master Buick GMC Augusta. It’s fantastic to hear that you received such excellent service from everyone you interacted with. We look forward to welcoming you back for your next visit! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 22, 2026

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They Didn’t give up and were able to resolve a difficult problem with the camera system More

by EDWARDSIEGER
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Recommend Dealer
Yes

Other Employees Tagged: Steve MacDonald

Aug 22, 2026

Master Buick GMC responded

Thank you for your review, Edward! I’m happy to hear our team was able to resolve the issue with your camera system. We appreciate your recognition of our efforts and look forward to assisting you again at Master Buick GMC in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 17, 2026

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They did as good as i could ask. They found the problem right away, called me with an accurate cost. All straight forward. My receipt does not specify who did the work. More

by jecrawf
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Charles Williams, Steve MacDonald, William Fanning , Colby Wedell

Aug 18, 2026

Master Buick GMC responded

Thank you for your review! I’m glad to hear that you had a positive experience with us at Master Buick GMC Augusta and that we're able to quickly identify the problem and provide you with an accurate cost. I appreciate your feedback about the receipt, and we'll look into ensuring that the details are clearer in the future. We look forward to assisting you again next time! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 14, 2026

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Very personal staff plus if they don’t know the answer to our questions then go find the answer. The staff is willing to help and make sure you are treated right and the work is quality plus done in a timely More

by fischofer
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sue Oertle, Steve MacDonald

Aug 15, 2026

Master Buick GMC responded

Thank you for your review! I truly appreciate your kind words about our staff at Master Buick GMC. It’s great to hear that you felt well taken care of and that we were dedicated to finding the answers to your questions. We strive to provide quality service in a timely manner, and your feedback means a lot to us. We look forward to serving you again soon! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 14, 2026

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Employee Rating

They took my truck, found the problem and fixed it. Thanks to your service., Thanks More

by BOWDENJIMMIE
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Aug 15, 2026

Master Buick GMC responded

Thank you for your review, Jimmie! I'm glad to hear that we were able to identify and fix the problem with your truck. Your support is appreciated, and we look forward to serving you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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