Brooke Jennings
Brooke Jennings at Master Buick GMC

Brooke Jennings | Page 3

Service Customer Care

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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29 Reviews
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29 Reviews

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29 Reviews of Brooke Jennings

February 28, 2019

Dealership Rating
Employee Rating

Great Service Phillip and his team took great care of my truck. After 150000 miles my 2015 2500 GMC Sierra still runs and performs like new. Very pleased with the More

by ReidH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Phillip Towns

Mar 01, 2019

Master Buick GMC responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Philip and the rest of the team were there to provide you with such exceptional service! If there's any other vehicle need we can assist you with, please don't hesitate to let us know. Respectfully, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

December 24, 2018

Dealership Rating
Employee Rating

Service appt was on time and very timely in duration I was very informed through entire service appt Love the screen with the updates during service appt More

by Mgraham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Truitt

Dec 27, 2018

Master Buick GMC responded

Thank you so much for this great review! We're glad you had a pleasant service appointment, and we hope to see you next time! Kind regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 07, 2018

Dealership Rating

Terrible service department Took vehicle in for air conditioner and backup camera warranty work. Held the vehicle 7 days after saying it would be a 2-3 day turnaround. Got the ca More

by DowdTimm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Charles Williams, Brad Gillespie, Steve MacDonald, William Fanning, Alyson Johns, Porsha Cox , Not sure who we worked with, but it was terrible.

Dec 08, 2018

Master Buick GMC responded

I am extremely sorry for our miscommunication between departments. While I'd love to say we are perfect, we do make mistakes. I understand how you could lose confidence in us, but I assure you, this is a paperwork and miscommunication issue and not a performance issue. If you are still having issues with your back up camera, we would love to be able to make it right with you. We value your business and appreciate your honest review and will certainly work on how this happened. Kathy Hensley Master Buick GMC

December 06, 2018

Dealership Rating
Employee Rating

Quality on time service. We use this dealership for both of our vehicles. We haven’t used another center since 2012 when we bought our Acadia from there. We have always gotten More

by Jam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 07, 2018

Master Buick GMC responded

Jam, thank you for the excellent review and we're glad to hear that you receive great service time and time again. We appreciate your business and we look forward to seeing you again on your next visit! Respectfully, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

October 27, 2018

Dealership Rating
Employee Rating

Quick initial service My visit was for an initial service on my 2018 Sierra truck. Staff was courteous and knowledgeable. Arrived on time for my appointment and work was More

by SUMMERVILLERENOVATION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Will Schafer, David Truitt

Oct 28, 2018

Master Buick GMC responded

Thank you for taking the time to let us know about your experience during your first visit with us! We strive to make all of our opportunities with our friends and customers go smoothly and are so pleased yours went off without a hitch! We appreciate you and your business! Kathy Hensley Master Buick GMC

October 11, 2018

Dealership Rating
Employee Rating

Great service Special thanks to Gene and Brooke for arranging for a loaner car for my wife. She had some errands to run while the car was being serviced. Great se More

by TDURAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gene Baxley, David Truitt

Oct 11, 2018

Master Buick GMC responded

Thank you for taking the time to give us this great review! We are so glad we were able to make your visit more convenient and we appreciate your business! Please call us if you need anything in the future! Kathy Hensley, Owner

October 11, 2018

Dealership Rating

taken the service center and personnel were good. I would not waste my money on a service contract, it is not what it seems to be. More

by CASONPO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams

Oct 11, 2018

Master Buick GMC responded

Thank you for giving us your honest feedback. We are grateful for your business and if you have any questions about your contract, we would be more than happy to talk with you! Kathy Hensley, Owner

September 30, 2018

Dealership Rating
Employee Rating

Friendly staff. Courteous and knowledgable also. I really like the service that I receive on every visit. They provide a much appreciated shuttle serviceas well. They are all very good people. More

by WBLACKLE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams

Oct 02, 2018

Master Buick GMC responded

Thank you for sharing your experience with us! I’m very pleased that you receive great service for every visit. Feel free to reach out if you ever need anything else! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

September 14, 2018

Dealership Rating
Employee Rating

Service This is the second time you have been short staffed,I understand this happens sometimes, but this also makes a longer wait time. Hire m More

by BOYDJAST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams

Sep 22, 2018

Master Buick GMC responded

We are so sorry that you had to wait. Our being short staffed should not be your problem. Our customers' time is precious and we want you to know we do value it and work on our scheduling daily to improve the process. We appreciate your feedback and letting us know when you do have to wait so we can learn from it and make our processes better. We hope you will give us another chance to prove ourselves! Kathy Hensley, Owner

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