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Burgandie Brooks
Burgandie Brooks at Luther Kia of Bloomington
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Burgandie Brooks

Service Advisor

Luther Kia of Bloomington

1701 American Boulevard West
Bloomington, MN 55431

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3 Reviews of Burgandie Brooks

September 24, 2019

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Employee Rating

"No pressure "

- Ron V.

We stopped at the dealership on a service question with our Kia Optima and were looking at low mileage returned lease vehicles to check out prices and products. I sold cars in my past and worked for a dealership that was high pressure and don't let the potential customer off the lot until you sold them a vehicle. There was no pressure to buy and given all the answers to our questions. The vehicle we were going to purchase was sold while we were filling out the credit app and the sales manager offered to sell us his vehicle which had more options and had only been on at the dealership for less than 2 week with lower miles. Financing was smooth and simple with no high pressure to add additional products. A good buying experience.

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Yes

July 20, 2019

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Employee Rating

"Great buying and service experience"

- MeMe

After initially and briefly working with person who was not a great fit for us, we returned and requested another salesperson. Mike Lipke took great care of us during the sale and was so knowledgable. We had a great experience with Mike, bought our vehicle and have been extremely happy with the follow-up service.

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Yes

Other Employees Tagged: Mike Lipke, Duane Hayle, Jeremy Nelson, Jeremy Archibald

June 17, 2019

Dealership Rating

"Readers Beware "

- mattweiss08

I am writing to inform you that I am very upset with the service I received at the Luther Bloomington Kia. I originally went in to have my brakes serviced because of a recall letter I had received in the mail. I show up for my scheduled appointment. No warm welcoming, I waited a few moments while the service associate finished her personal phone call. *Multiple red flags* Recieved a disingenuous apology. At that moment I should have left and took my business elsewhere. I informed the maintenance associate that I knew my front left brake needed to be replaced. Was then informed that they would need to do a brake inspection which would cost ~$73. * Another red flag* Decided to make the regretful decision to go along with the brake inspection and wanted a list of all other recommended maintenance service. Spent an hour in the waiting area witnessing numerous unprofessional encounters. By now I already made up my mind that I wasn't going to be giving Luther Bloomington Kia anymore of my business. By no surprise I received the news that the cost to repair a set of brakes was going to cost $475. With a grand total to repair everything at ~$1,700. I did receive a complimentary car wash which I'm thankful for. I went and paid the $73 tab for a brake inspection. Afterwards asked where I could find my car, and was directed that it was just through the door behind me. Expecting it to be parked right outside the door. I wasn't surprised to find it parked about a block away. My seat wasn't put back in the position it was in, and my mirrors were all messed up. With the unbelievable amount of red flags I witnessed I've decided to go with this guy my dad highly recommends. Truth be told I won't be recommending Luther Bloomington Kia.

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Recommend Dealer
No
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