C.J. Overman
C.J. Overman at Ken Ganley Ford Parma
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C.J. Overman | Page 2

Sales Associate

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.9
128 Reviews
4.9

128 Reviews

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128 Reviews of C.J. Overman

September 14, 2024

Dealership Rating
Employee Rating

Cj is absolutely wonderful ans we will always stick with her but John Ruper is not good in the customer service department and was screaming at me and my wife whole putting down another dealership, Cj and t More

by Didonato63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 16, 2024

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

September 10, 2024

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Employee Rating

The staff was excellent! The purchase was made easy, and I will be back again despite the long travel time for me. More

by jtimcik1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 11, 2024

Ken Ganley Ford Parma responded

Thank you! C.J. and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

August 29, 2024

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Employee Rating

Very friendly and professional. A lot of choices to choose from. I was very happy with my experience. More

by Lisabania
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 29, 2024

Ken Ganley Ford Parma responded

Here at Ken Ganley Ford Parma, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

Aug 31, 2024

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 26, 2024

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Employee Rating

They had the car we wanted. CJ our sales associate was knowledgeable. We drove our car home the same day More

by No
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Feruito, Ken Stafford

Aug 27, 2024

Ken Ganley Ford Parma responded

Thank you for your review and kind words for C.J.! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

Aug 31, 2024

Ken Ganley Ford Parma responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 04, 2024

Dealership Rating
Employee Rating

People do not help you nor get back with you. If CJ did take over deal and follow through I would have went to a different dealership. More

by Upset
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 07, 2024

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Aug 07, 2024

Upset responded

I will wait for the response and have no issue talking directly so you can have issues fixed.

July 09, 2024

Dealership Rating
Employee Rating

The whole experience was great. Everyone was super nice and willing to help. CJ did a great job making sure I understood all the car features and helped me set up Ford pass on my ph More

by elvismemphis27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan Overman, Tracy Sapienza

Jul 09, 2024

Ken Ganley Ford Parma responded

Elvis, Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. C.J., Tracy, and our team appreciate your business and hope to see you again soon!

July 01, 2024

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Employee Rating

Great dealership and fantastic sales men and sales women, assisting you. Best people in the world. More

by lavonknowles245
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 01, 2024

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

June 17, 2024

Dealership Rating
Employee Rating

My experience was great. We had CJ as our sales rep. She did a great job of showing me and my wife around and finding exactly what I was looking for. I would definitely recom More

by Crichardson14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tracy Sapienza

Jun 18, 2024

Ken Ganley Ford Parma responded

At Ken Ganley Ford Parma, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad you enjoyed your experience with C.J., and it was a pleasure having you at the dealership. We appreciate your review!

June 12, 2024

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Employee Rating

Very nice, peaceful, un-rushed atmosphere. Even though CJ had to show me several different cars, she never lost her patience or rushed me! More

by ssoosa48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tracy Sapienza

Jun 12, 2024

Ken Ganley Ford Parma responded

We are very happy to hear that C.J. provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 31, 2024

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Employee Rating

CJ was excellent. I found out later that the tires on the new car had been marked because they had defects on them. I'm not sure what to do about it. I was told to dem More

by coachtishjones
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 02, 2024

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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