CARLOS MARINO | Page 4

Before I even walked thru the door everyone was beyond helpful. Kenny was Great and would recommend anyone and have been, to this dealership if they are seeking a vehicle. helpful. Kenny was Great and would recommend anyone and have been, to this dealership if they are seeking a vehicle. More

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We drove 5 hours to purchase our Jeep. There were 3 issues identified when we arrived. One of the issues was that the rear seat headrests were inoperable and a safety issue. We knew the There were 3 issues identified when we arrived. One of the issues was that the rear seat headrests were inoperable and a safety issue. We knew the rear seat was not original to the vehicle, but were told it could be fixed under warranty. We were told all issues would be covered under warranty and we could have them fixed by our local dealership. Chrysler has declined the repair of the headrests under the warranty as the inside of the seat has rust and the seat cover is torn. We contacted Marino to resolve this issue including photos and a fee quote from our local dealership. It has been 2 days with zero response from the managers and no resolution. In the meantime we have an inoperable rear seat that is not safe for passengers. UPDATE 5/13 - we were told on 5/6/24 they would be shipping us a "new", operable used seat. When I inquired about the seat today (1 week later) it was apparent they have not yet ordered the seat as I was asked if we could just have our local dealer make the necessary repairs. Mind you the cost is almost $1,500 to have the seat repaired. Very disappointed in the responsiveness to resolve this issue. More

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Out of state buyer, great experience and great people! Very happy with my experience with my recent purchase. Very happy with my experience with my recent purchase. More

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Carlos made the process extremely easy and is very knowledgable. Answered all of my questions and would recommend requesting him when you stop on the dealership. knowledgable. Answered all of my questions and would recommend requesting him when you stop on the dealership. More

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Carlos helped tremendously with getting me the car I wanted. Everyone at the dealership was friendly. wanted. Everyone at the dealership was friendly. More

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Carlos was great and very informative during the entire process and after ensuring I was happy with my new vehicle. process and after ensuring I was happy with my new vehicle. More

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Quick and easy process. Jose and Carlos hooked me up. Everything was smooth and great inventory Jose and Carlos hooked me up. Everything was smooth and great inventory More

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This experience at Marino was completely awesome and I would definitely come back. My second vehicle in 3 months would definitely come back. My second vehicle in 3 months More

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Carlos M. and the staff at Marino were very helpful throughout the sales car buying process. and the staff at Marino were very helpful throughout the sales car buying process. More

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In record time, Carlos was able to access our vehicle of interest and had it waiting for us upon our arrival. We did a test drive, inspected the vehicle, asked questions and everything was most satisfactor interest and had it waiting for us upon our arrival. We did a test drive, inspected the vehicle, asked questions and everything was most satisfactory! More

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