Caleb O'Neil | Page 2

Performed warranty repairs. After second visit with a list of know issues I was lectured by director of service how annoying I am with my problems. Sounded like I was making the After second visit with a list of know issues I was lectured by director of service how annoying I am with my problems. Sounded like I was making them and not truck. We departed on a bad note, so I left an honest review about my experience. Even tho didn't want to come back to the same service because of its director, but was made by corporate. It regalements that previous warranty claims that have repetitive issues has to be fixed at the same dealership. So I came back. And was rejected service by Caleb, who repeatedly told me its America and he is not obligated to help me. Not sure why he brought this up, maybe because of my accent, I felt really interesting. Strange experience after 13 years of using this excellent service for my multiple toyotas. It's ok, there are other dealerships who values my business. More

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Overall Excellent Experience Edgar was very helpful, he was able to answer all of my questions and kept me updated throughout the process. Cal in Finance was very clear and concis Edgar was very helpful, he was able to answer all of my questions and kept me updated throughout the process. Cal in Finance was very clear and concise while explaining everything and was also able to answer any and all of my questions. 10/10 experience. More

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Go to Kelsey! Kelsey was my advocate and open ear through a complicated series of car problems on my 2004 Avalon recently, and she handled the entire situation amaz Kelsey was my advocate and open ear through a complicated series of car problems on my 2004 Avalon recently, and she handled the entire situation amazingly. Not only did she address all of my issues and concerns in any way you could ever hope to find in an expert in the customer service field; she truly showed compassion regarding my situation and a level of friendliness & geniune nature you truly won't find with anyone else. More

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Pleased with Sales & POOR service fro Caleb O'Neill I purchased my car here on 12/22/2018. I had issues with lights on in car 10 days later. I dropped it off on 1/8/2019 to be serviced. I just got it ba I purchased my car here on 12/22/2018. I had issues with lights on in car 10 days later. I dropped it off on 1/8/2019 to be serviced. I just got it back today 01/22/2019. They had my car for 1/2 the time I owned it! :( That being said, I was very unhappy with the lack of communication I received from Caleb in the two weeks they had my car. I was updated only 2 times by him. The 2nd time only after I had to call him and ask for an update and he returned my call with a very bad attitude. He also never informed me that my car was being driven to a different dealership for repairs! I also feel that 2 weeks to repair any vehicle is a bit outrageous. I needed an ABS module not a rebuilt engine. When I purchased this vehicle I dealt with Erick Heinz and he was very pleasant to deal with. He provided great customer service and that's the service I should have received from Caleb. I ended up contacting & dealing with Adam Bennett who kept me updated and actually called back when he said he would. I am giving the dealership itself and with the exception of Caleb still a five star rating. I will go back for another purchase in the future. More

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Very dissatisfied with Caleb O'Neil I purchased my car here on 12/22/2018. I had issues with lights on in car 10 days later. I dropped it off on 1/8/2019 to be serviced. I just got it ba I purchased my car here on 12/22/2018. I had issues with lights on in car 10 days later. I dropped it off on 1/8/2019 to be serviced. I just got it back today 01/22/2019. They had my car for 1/2 the time I owned it! :( That being said, I was very unhappy with the lack of communication I received from Caleb in the two weeks they had my car. I was updated only 2 times by him. The 2nd time only after I had to call him and ask for an update and he returned my call with a very bad attitude. He also never informed me that my car was being driven to a different dealership for repairs! I also feel that 2 weeks to repair any vehicle is a bit outrageous. I needed an ABS module not a rebuilt engine. When I purchased this vehicle I dealt with Erick Heinz and he was very pleasant to deal with. He provided great customer service and that's the service I should have received from Caleb. I ended up contacting & dealing with Adam Bennett who kept me updated and actually called back when he said he would. I am giving the dealership itself and with the exception of Caleb still a five star rating. I will go back for another purchase in the future. More

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Excellent, friendly sales experience Let's face it. No one really loves car shopping, but we all have to do it. I have been a customer of the great folks at Toyota of Naperville for yea Let's face it. No one really loves car shopping, but we all have to do it. I have been a customer of the great folks at Toyota of Naperville for years. I have purchased and serviced many vehicles there, and am on a first name basis with my great salesman, Mike, the used car sales manager, Tim, and even the general manager Pat O'Brian. I always am greeted warmly, and they treat me with great respect. They understand I am a serious shopper, have done my homework ahead of time, and know what I want. They never try to sell me something I don't want or need. I currently have 6 Toyotas in my family, and they know it. I even take friends and family there to help them buy cars. They will continue to get all my automotive business. More

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Awesome Service Chris and Caleb are awesome! They are very easy to work with! Caleb explained everything and recommended what I needed it. I did not feel pressured an Chris and Caleb are awesome! They are very easy to work with! Caleb explained everything and recommended what I needed it. I did not feel pressured and I was very happy with my service! More

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No pressure, just helpful knowledge This is the second time I have bought a new Rave4 from Harvey Nyein. I did not want to work with anyone else! He is so patient and knowledgeable! T This is the second time I have bought a new Rave4 from Harvey Nyein. I did not want to work with anyone else! He is so patient and knowledgeable! There was no pressure and he really took a lot of time walking me through every thing my new car could do. I can't imagine this man ever gets angry. He just has that calm aura about him that makes you feel you are making great decisions. Thanks ! More

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My First Toyota I had a great experience with the purchasing of the vehicle. I worked with Jose Rivera. I didn't feel pressured - he was very polite, knowledgable a I had a great experience with the purchasing of the vehicle. I worked with Jose Rivera. I didn't feel pressured - he was very polite, knowledgable and great to work with. Shortly after the purchase I had an unfortunate incident with my Highlander - water had spilled on the dashboard and caused issues with the computer system. I worked with Caleb O'Neil in the service dept. he was very helpful, friendly and attentive to the matter. He kept me informed during the entire process and the issue was handled better than I could have expected. A very positive experience in all areas. More

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Caleb O'Neil's Outstanding Service Caleb O'Neil's service had a lasting impact on my visit. He embodies the term Brand Ambassador. Please recognize him highly above his peers. Caleb O'Neil's service had a lasting impact on my visit. He embodies the term Brand Ambassador. Please recognize him highly above his peers. More

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