Carl Helm
Carl Helm at Hyundai of Cool Springs
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Carl Helm | Page 2

General Sales Manager

Hyundai of Cool Springs

201 Comtide Court
Franklin, TN 37067

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4.8
23 Reviews

My name is Carl Helm. I was born in Martin Tennessee and moved to south Alabama when I was a very young. I started my career directly after school when I was 20 years old. I worked for the local Toyota Dealership in Daphne Alabama for 13 years. I was a saleperson for 7 of those years before I worked my way into management. After a couple years as a sales manager, I worked my way up to General Sales Manager and have been at that position ever since. Most of my success has came from teaching the sales staff to "Make Friends, Not Customers. Its been the dealers motto ever since I came into management. I moved back to Tennessee in 2019 to continue growing on my career. I started here at Hyundai of Cool Springs and have put together an amazing team here at the dealership. If you plan on searching for a vehicle, please stop by here at Hyundai of Cool Springs and ask for me. I look forward to making your next purchase the best ever.

Dealership Experience

4 yrs, 2 mos

Industry Experience

16 yrs, 3 mos

Languages Spoken

English English

4.8

23 Reviews

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23 Reviews of Carl Helm

January 30, 2023

Dealership Rating
Employee Rating

Sonny is the best! We felt welcomed, listened to, and taken care of in the best way. Sonny made sure we understood everything about the Tucson we purchased and walk More

by mindy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Salvino, Sonny Farmer

Feb 02, 2023

Hyundai of Cool Springs responded

Mindy, we're glad to hear our staff took such great care of you! Here at Hyundai of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

November 26, 2022

Dealership Rating
Employee Rating

Sonny was fantastic from start to finish. Truly a tremendous car buying experience. Carl the GM was able to help us seal the deal and really worked with me to make the car I wanted fit in my More

by cjakeingrassia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eddie Fagan, Sonny Farmer , Chad

Nov 28, 2022

Hyundai of Cool Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hyundai of Cool Springs! We hope you have a great day!

November 26, 2022

Dealership Rating
Employee Rating

Hyundai of Cool Springs are friendly from the moment you walk in the door. I had no pressure to buy, but the challenge of a good negotiation. Sonny made sure all of my questions were met with a satisfactory More

by andrewjbryan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sonny Farmer , Zack Tilley

Nov 28, 2022

Hyundai of Cool Springs responded

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. At Hyundai of Cool Springs we are always striving to do better than your last visit.

November 25, 2022

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Employee Rating

The team here is wonderful and great to work with. Carl and Sonny made my car buying experience a pleasure. More

by Jeff in Nashville
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sonny Farmer

Nov 26, 2022

Hyundai of Cool Springs responded

Hi Jeff, we're thrilled to hear about your wonderful experience with us. Here at Hyundai of Cool Springs we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for your feedback and we hope to see you again!

November 11, 2022

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Employee Rating

Great working with Sonny and finance manager! Love my new car and features. Recommend highly. More

by Hjhubbs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 14, 2022

Hyundai of Cool Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hyundai of Cool Springs! Thanks for the recommendation, and have an amazing day!

September 29, 2022

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Employee Rating

Craig Francis was great to work with. Probably one of the easiest and fastest transactions I have had in the last year purchasing a vehicle and we have bought a bunch this year! Highly re More

by chuck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 03, 2022

Hyundai of Cool Springs responded

Hi, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

August 31, 2022

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Employee Rating

Joe was the best salesman we’ve ever dealt with. We’ve purchased a lot of cars in the past, but never experienced so much attention and help as Joe gave to us. He was there from start to finish and More

by amanda
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Macke

Sep 03, 2022

Hyundai of Cool Springs responded

Hi Amanda, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

August 29, 2022

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Employee Rating

Joe was awesome and I would recommend Hyundai of Cool Springs to everyone. A great experience. More

by Cox39
Friendliness
Price
Recommend Dealer
Yes
Sep 02, 2022

Hyundai of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Hyundai of Cool Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

July 16, 2022

Dealership Rating
Employee Rating

Number 1 Dealership in the state by far. Exceeded my expectations tremendously. I’m forever thankful for the experience and pleasure of buying a vehicle from Genesis of Cool Springs. Joe Mac More

by Nate
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Salvino, Joe Macke

Jul 18, 2022

Hyundai of Cool Springs responded

Hello Nate, we're happy you found our staff to be so supportive during your experience here at Hyundai of Cool Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

January 01, 2022

Dealership Rating
Employee Rating

The most amazing dealership for 10 Yrs of sales & service thanks to Kim for all his follow through over the years whenever I reached out. Their service is so amazing after moving I drive from Fl to Tn for al More

by Lisamarie7744
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Salvino , Kim Duncan

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