Carlos De La Luz

BUYER BEWARE! We purchased a vehicle from this dealership on 12/04/25, and our experience has been extremely disappointing. I have filed formal complaints with the We purchased a vehicle from this dealership on 12/04/25, and our experience has been extremely disappointing. I have filed formal complaints with the California Attorney General’s Office and the DMV. If you have experienced similar business practices with this dealership, I strongly encourage you to report it as well so this behavior does not continue. Businesses like this should not be allowed to do business. Issue #1 – Defective Tire & Broken Promise of Reimbursement At delivery, the tire pressure monitoring system showed one tire was low. We immediately raised concern that the tire could be leaking. Bobby, the sales representative, assured us it was not leaking and stated that if the tire turned out to be defective, we should replace it and submit the receipt for reimbursement. The tire continued losing air and ultimately had to be replaced (could not be patched due to the location of the leak). We submitted documentation and requested reimbursement on 12/30/25. On 01/01/26, Bobby called and offered to reimburse only half the cost — something that was never discussed or agreed to at the time of purchase. The agreement was for full reimbursement if the tire was defective. He said he would speak with the general manager. We followed up again on January 15. Issue #2 – Incomplete Key Fob & Missing Emergency Key The vehicle was delivered with only one after market key fob, and that fob is incomplete — it does not contain the manual emergency key that is designed to be housed inside it. I emailed on 01/18/26 and provided photographs documenting the missing key. I never received a response. The fact that we were given only one incomplete key fob makes this even more problematic. Management Escalation & No Resolution On 01/22/26, I escalated both issues to Sales Manager Carlos De La Luz. He acknowledged the matter and stated he needed time to assess and hoped to reach an amicable resolution. We spoke by phone on January 23, and he said he would look into both the tire reimbursement and creating a proper key. After receiving no update, I followed up in writing again on January 29 requesting a status update and timeline. There has been no response since. More

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They sold me a Toyota Mirai when they know those cars has not value in the market , the sold me a Mirai 2019 in $11,700 paid in full. The give any previous service to the vehicle before sale , the run my c not value in the market , the sold me a Mirai 2019 in $11,700 paid in full. The give any previous service to the vehicle before sale , the run my credit without my consent , the report to the DMV that prose sold was 9k , the apply to the irs credit without explanation. Now I’m stoke with a car that I can’t use neither resale. I requested an exchange and explanation , but they just inngnore me . The sales man and the manager were so nice when I was there , I even I tried to tip the sales sales man cuz he said they not work for commissions. But he laughed and said : keep your pennies for the car cuz you will need it . No worries !!! . Now I know what he means by that. More

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Great customer service, we had a lot of questions and were very helpful walking us through the whole process. I am a first time car buyer and Andy, Saul, JC and the entire team were very patient and know were very helpful walking us through the whole process. I am a first time car buyer and Andy, Saul, JC and the entire team were very patient and knowledgeable I had a great experience. I highly recommend you get in contact with them today! Oh, most importantly my new car is AWESOME! More

by rickybriito Verified Customer Verified Customer

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I cannot recommend this company highly enough. My experience was absolutely fantastic, thanks in large part to Tiki. From the very beginning, Tiki provided what I can only describe as the best My experience was absolutely fantastic, thanks in large part to Tiki. From the very beginning, Tiki provided what I can only describe as the best customer service. She was patient, incredibly knowledgeable, and took the time to walk me through everything I needed to know. She did a great job explaining everything in a way that was clear and easy to understand, leaving no question unanswered. This level of care and expertise is rare. If you're looking for a company that truly values its customers and delivers on its promises, look no further. Five stars without a doubt More

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Very best service and TIKI the financial lady is amazing to work with and recommend to work with and recommend More

by joecpun Verified Customer Verified Customer

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I would not recommend this dealer had a horrible experience a week without a car and was given a car that did not work at the end after endless phone calls complains I was able to leave with another experience a week without a car and was given a car that did not work at the end after endless phone calls complains I was able to leave with another car but have a high interest rate , so would not recommend this place be cautious when signing documents and make sure the car runs especially if it's a electric car More

by jj5856657 Verified Customer Verified Customer

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Everyone was pleasant, direct and amiable. The work got done in the subscribed hierarchy accurately and without sales pressure. J.C, Andy, and Carlos took the long way around to finish the d The work got done in the subscribed hierarchy accurately and without sales pressure. J.C, Andy, and Carlos took the long way around to finish the deal, but it did get done. More

by BRAGGWYNN Verified Customer Verified Customer

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Got what I wanted still too much haggling some needed info not received overall good info not received overall good More

by atomicstop2 Verified Customer Verified Customer

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A little frantic in handling but good people good service good selection of care available good selection of care available More

by GREGGM.MILLER Verified Customer Verified Customer

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Great sales team and dealership. Highly recommended dealership for a great car buying experience. A+ Highly recommended dealership for a great car buying experience. A+ More

by OGIRON Verified Customer Verified Customer

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