Carlos De La Luz
Carlos De La Luz at Universal Mitsubishi

Carlos De La Luz | Page 3

Sales Manager

Universal Mitsubishi

Sales 5355 Van Nuys Blvd. / Service 5151 Van Nuys Blvd.
Sherman Oaks, CA 91401

4.1
98 Reviews
4.1

98 Reviews

Write a Review

98 Reviews of Carlos De La Luz

September 21, 2025

Dealership Rating
Employee Rating

I would not recommend this dealer had a horrible experience a week without a car and was given a car that did not work at the end after endless phone calls complains I was able to leave with another More

by jj5856657
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Oct 22, 2025

Universal Mitsubishi responded

Thank you, we appreciate you giving Universal Mitsubishi the opportunity to earn your business. We look forward to taking care of all your vehicles needs. Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 13, 2025

Dealership Rating
Employee Rating

Everyone was pleasant, direct and amiable. The work got done in the subscribed hierarchy accurately and without sales pressure. J.C, Andy, and Carlos took the long way around to finish the d More

by BRAGGWYNN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tiki N, JC Gonzalez , Andy was great

Oct 22, 2025

Universal Mitsubishi responded

Thank you for sharing your experience. We know you'll enjoy your vehicle for many years to come. I want to make sure we make every effort possible to give everyone an unforgettable experience. Kindly share with me how we can improve and work for 5 Stars. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

July 17, 2025

Dealership Rating
Employee Rating

Got what I wanted still too much haggling some needed info not received overall good More

by atomicstop2
Recommend Dealer
Yes

July 12, 2025

Dealership Rating
Employee Rating

A little frantic in handling but good people good service good selection of care available More

by GREGGM.MILLER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

June 22, 2025

Dealership Rating
Employee Rating

Tiki love love. Bobby-Five stars The one that talks a lot gets a 10. More

by sktrules1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

June 22, 2025

Dealership Rating
Employee Rating

Great sales team and dealership. Highly recommended dealership for a great car buying experience. A+ More

by OGIRON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

April 14, 2025

Dealership Rating
Employee Rating

There were very few professional and kind. I will recommend to everyone I know. Very happy. More

by J.PARKER1905
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 31, 2025

Dealership Rating
Employee Rating

Tiki was great! Everyone was friendly, they gave me a great deal, will come here for sure for service , love my new car.. More

by Tommmy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 24, 2025

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Employee Rating

paul and everyone else at the dealer were great to deal with and wil go again More

by 4legz20toez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 25, 2024

Dealership Rating
Employee Rating

Zakk was super nice and a pleasure to work with. He shared information on my new outlander that made me feel even more confident I was making the right purchase for my family. Thank you!! More

by chyeats
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

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