Carlos De La Luz | Page 3

I was happy until I received a letter telling me my credit was rejected! I had paid CASH for my car. The manager seemed to feel the letter was not a big deal. To ME, it was a big deal! How can you pay credit was rejected! I had paid CASH for my car. The manager seemed to feel the letter was not a big deal. To ME, it was a big deal! How can you pay CASH and yet be rejected by their credit department? More

by Deleneortega64 Verified Customer Verified Customer

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They were courteous, attentive, caring and forthright about everything that they promised and delivered on everything. about everything that they promised and delivered on everything. More

by Adell_jeremy Verified Customer Verified Customer

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Excellent customer service. The team seem very knowledgeable. They assisted to our needs and helped us get the best possible deal. The team seem very knowledgeable. They assisted to our needs and helped us get the best possible deal. More

by cesar40335 Verified Customer Verified Customer

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Exelent service. ..Tike she is the best....good dealership..to purchase a new car....I love mitsubishi brand....most amazing cars ..Tike she is the best....good dealership..to purchase a new car....I love mitsubishi brand....most amazing cars More

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Everyone was professional and once they saw my credit score was good I was welcomed with open arms.. especially when I presented my down payment. I have no regrets score was good I was welcomed with open arms.. especially when I presented my down payment. I have no regrets More

by Jwayne2k Verified Customer Verified Customer

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He is amazing and makes the process really smooth. Great service and they know they’re stuff. Great service and they know they’re stuff. More

by Chen Verified Customer Verified Customer

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This Universal Mitsubishi dealership is my new car dealer! When you walk inside , starting with the lady receptionist until the lady in finance, they welcome you with smile. They work very hard for y dealer! When you walk inside , starting with the lady receptionist until the lady in finance, they welcome you with smile. They work very hard for you to keep you satisfy and send you home happy with a smile sitting in your new vehicle. Excellent , helpful and professional staff. Completely SATISFIED with everything. Zakk the salesman was amazing guy. He was so honest and nice and helpful. He wasn't annoying or pushy person to just sell you a car. He took his time to explain every detail about the car and he was very patient. After buying my car, he explained every detail about the car and he made sure I GOT IT ! Bobby was an awesome, knowledgeable guy who's in this business for long time and his goal was just to help you, so you can get the best deal on your favorite car. He worked very hard to get what I wanted and I got it ! The only bad thing about him is, when it comes to soccer , he's Manchester united fan ( Lol) !!!!!!! Just joking Bobby Now is time to talk about Tiki ! She's the last person of your day ( finance lady) and I can tell that I wish she was the first ,second ,third and last person ! I mean she is an amazing lady. Very nice, professional, jolly , courteous and ofcourse very PRETTY !!! She is another professional person like Bobby who works extremely hard for you to send you home with smile and your favorite car with the best deal. I was witness and saw how he was on the phone all the time to help me and other customers. Thank you so so so so much Tiki ,Tigranoohi ( I never forget this name) for a great and excellent experience with you and other staff at Universal Mitsubishi . You make our life more joyful and bring happiness with your kindness ! I never forget you and I hope I'll see you again ! I recommend %100 this dealership to whoever is reading this ! You won't regret to visit this dealership and these amazing people . Again , thank you soooooooo much . Love you guys ! More

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I had a pleasant experience at the Mitsubishi dealership. Everyone were professional, welcoming and not pushy. Very easy and smooth transaction. Thank you Everyone were professional, welcoming and not pushy. Very easy and smooth transaction. Thank you More

by elainekrim Verified Customer Verified Customer

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Deceptive, disrespectful, lied multiple times. Sent to finance without even discussing the numbers. Finance woman was extraordinarily rude and disrespectful the two times I spoke to her. I specifi Sent to finance without even discussing the numbers. Finance woman was extraordinarily rude and disrespectful the two times I spoke to her. I specifically asked for her to not have anything to do with my transaction. She apparently communicated through Zakk and did everything anyway. I would highly recommend she be fired after her behavior and the manager Carlos and Zakk need significant retraining. I walked away from San Jose Mitsubishi because of a disrespectful salesperson. I wish I had walked away from Universal as well. Zakk was kind and helpful at first, but deceiving me, or any customer, when dealing with personal information and running credit is certainly unethical and probably illegal. This is the 5th Mitsubishi I have owned and it will definitely be the last, no matter how much I like or dislike the car after my experience with these two dealerships. More

by GRACEFACE7 Verified Customer Verified Customer

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Overall great customer service. Everyone was very professional my sales person Ivan was fantastic. I also had the pleasure of dealing with him Everyone was very professional my sales person Ivan was fantastic. I also had the pleasure of dealing with him More

by SAMER_ALCHAMAS Verified Customer Verified Customer

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