Carlos Silvera | Page 19

I am a 45 year old woman who has never bought a car herself before. Either my father helped me, my husband, or my father-in-law. About 6 months ago, however, I was in a time pinch and needed to sell/pu herself before. Either my father helped me, my husband, or my father-in-law. About 6 months ago, however, I was in a time pinch and needed to sell/purchase at a time that didn't work for all of these men in my life. Mildly terrified, I ended up at CWC of Fitchburg and met Alex at the door when I walked in. It was a hike from where we live in Natick, about an hour+ away, and I didn't have the patience to "shop around" and make that drive several times before committing to a purchase. This could've been the perfect recipe for disaster for a customer, and a perfect dream scenario for a sales person. But, I never felt like Alex was taking advantage of any of this. I LOVE the car I ended up with, but it did have some minor issues. So far, Alex has arranged TWICE for a loaner to be brought to our home in Natick so that we wouldn't have to make the drive ourselves, had the car detailed both times, and made certain that all of the problems were fixed. He, and his team, have been nothing but excessively helpful, understanding, and more accommodating than they could ever be expected to be. I have no idea what I did to deserve such a dream team of car sales people, but I am certainly grateful beyond words for the service experience I've had with these people. I wish I could give this dealership 20 stars because 5 just doesn't seem to do them justice! Thank you so much for continuing to serve your customers the way you do :) You've all changed my understanding of what car buying is all about! More

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I went to Colonial West specifically to purchase a 2022 Oasis Blue Trailblazer. There weren’t any available in my area but I researched and found one at Colonial West. I took the ride to Fitchburg from Wey Oasis Blue Trailblazer. There weren’t any available in my area but I researched and found one at Colonial West. I took the ride to Fitchburg from Weymouth see the car. It was the one I wanted. Coby was my salesman. He was awesome. He answered all my questions…no stress. He made purchasing the car very easy and kept my updated on the process. He certainly is an asset and I would definitely recommend him. I’m so lucky that I found Colonial West and Coby. Now I have my dream car. More

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Alex went above & beyond - he was courteous, professional & awesome to work with. Everyone was easy to work with & it made the process a positive experience! & awesome to work with. Everyone was easy to work with & it made the process a positive experience! More

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We have bought many new vehicles from various dealerships, but because of Alex, this was one of our best experiences. dealerships, but because of Alex, this was one of our best experiences. More

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I had a great experience at Colonial West Chevrolet. I'm glad I got Ivan Vargas as my sales guy. He's very patient and nice. He answered all my questions, helped us test drive several cars until we fou I'm glad I got Ivan Vargas as my sales guy. He's very patient and nice. He answered all my questions, helped us test drive several cars until we found our perfect one. He even picked me up the next day to expedite the process to get me into my new car. I highly recommend Ivan. More

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He was polite knew everything about the vehicle Great sales man He aloud me to check out the vehicle myself sales man He aloud me to check out the vehicle myself More

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Sean Salem is extremely helpful, knowledgeable, very patient! Sean’s dedication is unmeasurable and through out the process kept us updated! Sean and the management team are outstanding ! patient! Sean’s dedication is unmeasurable and through out the process kept us updated! Sean and the management team are outstanding ! More

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Always treated like family whenever I work with Colonial West. Staff is always friendly and glad to help. West. Staff is always friendly and glad to help. More

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Geno, Carlos, Jeff chandler Sean have gone the extra mile in assisting me with purchasing my vehicle ! I can’t say enough about Jeff and his team ! Colonial West Chevrolet has your best interest in mind an in assisting me with purchasing my vehicle ! I can’t say enough about Jeff and his team ! Colonial West Chevrolet has your best interest in mind and will go above and beyond. More

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Vinnie was excellent! Great experience. They made the process quick and easy. Thank you. Will be back again when needed. Great experience. They made the process quick and easy. Thank you. Will be back again when needed. More

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