Carlos Silvera
Carlos Silvera at Colonial West Chevrolet of Fitchburg

Carlos Silvera | Page 8

Business Manager

Colonial West Chevrolet of Fitchburg

314 John Fitch Hwy
Fitchburg, MA 01420

4.9
222 Reviews
4.9

222 Reviews

Write a Review

Dealership Experience

12 yrs, 11 mos

222 Reviews of Carlos Silvera

August 30, 2024

Dealership Rating
Employee Rating

Copy was knowledgeable and helpful with finding the right vehicle for me. Polite, personal, professional and knowledgeable. At no time was he pushy. Very helpful. Thank you Coby More

by mikepierce464
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Coby Smart, Rob Dodd

Sep 02, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you, Mike, for your wonderful review! We're thrilled to hear that Coby was able to assist you in finding the right vehicle while providing a polite and professional experience. At Colonial West Chevrolet of Fitchburg, we strive to create a pressure-free environment for our customers. We appreciate your kind words and hope to see you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

August 27, 2024

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Employee Rating

The whole Colonial team is awesome! ! I was helped by Tania,Sean and Carlos. The whole process was smooth, everyone was very helpful and super nice. I am from New York so I figured that More

by crispy116
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tania Audet , Sean-O Salem

Aug 29, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that your experience with Tania, Sean, and Carlos at Colonial West Chevrolet of Fitchburg was so positive. It's great to know that we could make your vehicle purchase from New York a smooth and enjoyable process. I appreciate your recommendation and look forward to serving you and others in the future. Don't hesitate to visit us again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

August 21, 2024

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I found the exact truck I was looking for on their website and contacted them via the live chat and was connected with them the next day. Things went very smooth even though I was in a different state More

by toddcaron17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tania Audet, Robby Dodd

Aug 23, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you found the exact truck you were looking for on our website and that your experience with Colonial West Chevrolet of Fitchburg went smoothly, even from a distance. We appreciate your feedback and look forward to serving you again in the future! Enjoy your new truck! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

August 16, 2024

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For over 10 years, they have always been courteous, on time, professional and easy to work with for all my car’s maintenance. I highly recommend Colonial West and their sales and service staff. More

by Cag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 17, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your glowing review! I truly appreciate your support and I am thrilled to hear that you've had such positive experiences with our sales and service staff at Colonial West Chevrolet of Fitchburg over the years. Your recommendation means a lot to us! I look forward to continuing to serve you and your vehicle needs in the future. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 30, 2024

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Employee Rating

Ivan was terrific! He helped me finance the purchse of my leased vehicle. I got it all done in one trip! Ivan was very helpful, efficient, and great to work with. I More

by tricia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tania Audet, Ivan Vargas

Jul 30, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you, Tricia, for sharing your positive experience at Colonial West Chevrolet of Fitchburg! I am thrilled to hear that Ivan provided you with excellent service during the financing of your leased vehicle. Ivan will be delighted to assist you with trading your used vehicle for a new lease in the future. I appreciate your kind words and look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 06, 2024

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I can't say enough great things about this dealership! From our salesperson Vinny to the General Manager Carlos, things were done professionally and courteously. The sales manage Carlos went above and b More

by dcentury21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vincent Locher

Jul 09, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you, Denise, for the glowing review of Colonial West Chevrolet of Fitchburg! We are thrilled to hear about your positive experience with Vinny, Carlos, and our team. We take pride in providing professional and courteous service to all our customers. We appreciate your recommendation and look forward to assisting you in the future. Thank you for choosing us! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 26, 2024

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Employee Rating

Sean is beyond friendly and knowledgeable! I will only get my cars from this dealership! John and Carlos are the best too! More

by TEP76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Lane , Sean-O Salem

Jun 27, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg and for your kind words, Sean! I appreciate your loyalty and I am thrilled to hear about your positive experience with our team members, John and Carlos. I look forward to assisting you with all your future car needs. See you next time! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 25, 2024

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Employee Rating

This was my 3rd Vehicle Purchase from Colonial West. The staff has always been TOP NOTCH! More

by Davidbice64
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 26, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg for the third time! I appreciate your loyalty and I am thrilled to hear that our staff consistently provides top-notch service. I look forward to assisting you with your next vehicle purchase. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 10, 2024

Dealership Rating
Employee Rating

Alex displayed over and above patience with all of our questions and concerns. After purchase, he was quick with satisfactory explanations and hands-on help with our list of requests and further questions More

by Carolyn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Geno Neagle , Alex Breault

Jun 13, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your positive review, Carolyn! I am thrilled to hear about your wonderful experience with Alex at Colonial West Chevrolet of Fitchburg. I truly appreciate your kind words and I am so glad you were satisfied with your purchase. Please feel free to reach out to us if you have any more questions or requests in the future. I look forward to assisting you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 21, 2024

Dealership Rating
Employee Rating

Tania and Rob were an absolute pleasure! I showed up with my 7 month old and had a pretty strict timeline. Tania happily held my baby so I could move his car seat to test drive and Rob wasn’ More

by CHRISTIEB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tania Audet, Robby Dodd

May 23, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you, Christie, for sharing your positive experience with Tania and Rob at Colonial West Chevrolet of Fitchburg. We are delighted to hear that they provided exceptional service during your visit, even accommodating your strict timeline and helping with your 7-month-old. We appreciate your feedback and look forward to welcoming you back in the future. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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