Cassie Rackhaus
Cassie Rackhaus at Autohaus BMW

Cassie Rackhaus | Page 5

Service Advisor

Autohaus BMW

3015 S. Hanley Road
St. Louis, MO 63143

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4.6
45 Reviews
4.6

45 Reviews

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45 Reviews of Cassie Rackhaus

October 07, 2025

Dealership Rating
Employee Rating

Video was great to let customers know exactly what needs replacing. Cassie was prompt in returning calls. Outstanding customer service. Tim was thorough with explanations and very helpful. More

by Vzstudio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Feuerhaken , Tim, Lead Mechanic

Oct 07, 2025

Autohaus BMW responded

Thanks for the 5 - star review! We appreciate any feedback you have for us. We strive for creating the best for our customers and to have such a positive and prompt staff. Thank you for choosing Autohaus!

October 06, 2025

Dealership Rating
Employee Rating

Autohaus is always a positive experience; from buying my cars to getting them serviced. I have been doing business with them for 20 years and hope to continue for 20 more. More

by oldmodad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 07, 2025

Autohaus BMW responded

Thanks for your continued support and the kind words you've shared in this five-star review mean the world to us. We're truly honored to have you as a valued customer. Thank you for consistently choosing us and for taking the time to leave such a positive feedback once again. You're always welcome here!

October 02, 2025

Dealership Rating
Employee Rating

Cassie squeezed me in. I was in and out exactly as she described. She’s fabulous. More

by mike.carapella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2025

Autohaus BMW responded

Mike, your review means a lot to us. We're delighted to hear you enjoyed Cassie in service. We hope to have the chance to serve you even better next time.

September 24, 2025

Dealership Rating
Employee Rating

Worst car service experience in 30 years- Porsche / Audi / Mercedes. Spent over $5000 and Car delivered back with trash and food in front seat Broken A-C was reason car brought in not fixed so need more More

by Fmaylack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 07, 2026

Autohaus BMW responded

Thank you for your review. We apologize for any inconvenience and misunderstanding with your recent Service appointment. Please contact our Service Director, Todd Feuerhaken, at 314-727-8870, if your situation was not totally rectified to your satisfaction.

September 24, 2025

Dealership Rating
Employee Rating

Friendly, professional, knowledgeable service. Well-organized for an easy visit. Will return again when service is needed. More

by 3pinkstars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 25, 2025

Autohaus BMW responded

Thanks for the review! Out team of professionals is dedicated to providing everyone who visits our dealership only the best there is to offer.

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