Dealer Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Cassie Rackhaus

Overview Reviews (45) Inventory (188)

Contact Me

View All Employees

< View All Employees

Cassie Rackhaus

Service Advisor

Autohaus BMW

3015 S. Hanley Road
St. Louis, MO 63143

Contact Me

4.6

45 Reviews

Overview Reviews (45) Inventory (188)

4.6

45 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Cassie Rackhaus

Name

Email or Mobile Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

45 Reviews of Cassie Rackhaus

September 16, 2026

Dealership Rating

Employee Rating

Fast service! Wonderful experience as always! I will most definitely return for any needed service. Wonderful experience as always! I will most definitely return for any needed service. More

by jodik2310

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Buie, Zinaida Bajramovic, Brittany Weiss, Melanie Burkemper

Sep 16, 2026 -

Autohaus BMW responded

Thank you for the fantastic review! We loved being of service to you and hope we can assist you again soon. Service team will love to read the kind words you left about their service!

September 11, 2026

Dealership Rating

Employee Rating

Was able to get me in an out within the day and gave me a loan to help me get what I needed to still get done that day. loan to help me get what I needed to still get done that day. More

by Kara.brostron

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 14, 2026 -

Autohaus BMW responded

Thanks for the 5 - star review! We're delighted to hear you enjoyed our service department, along with the loaner. Providing excellent services to our customers is one of our main goals, and your feedback motivates us to keep going strong!

September 08, 2026

Dealership Rating

Employee Rating

Cassie, my service advisor, and the rest of the staff are always extremely friendly. Can’t say enough great things about Autohaus! always extremely friendly. Can’t say enough great things about Autohaus! More

by marc.a.osborn

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 09, 2026 -

Autohaus BMW responded

Thanks for the review! We're delighted to hear you enjoyed Cassie, and the rest of the team. Exceptional experiences is our top priority, and your feedback motivates us to keep exceeding our expectations.

September 03, 2026

Dealership Rating

Employee Rating

They are helpful knowing what service to do when. I feel like I can trust the technicians recommendations. I feel like I can trust the technicians recommendations. More

by Klemoine2000

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 03, 2026 -

Autohaus BMW responded

Thank you for taking the time to leave us a review! We're thrilled that you had a positive and wonderful experience with us. Your kind words mean the world to us and we can't thank you enough for your support. You're always welcome here.

September 02, 2026

Dealership Rating

Employee Rating

Stellar customer service! Not only is it stellar, it’s consistently exceptional. At first, I thought everyone was just having a good day. It’s definitely not that. It speaks t Not only is it stellar, it’s consistently exceptional. At first, I thought everyone was just having a good day. It’s definitely not that. It speaks to company culture and core values. Keep up the good work! Special thanks to Cassie. She’s awesome! More

by Realwomen

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 03, 2026 -

Autohaus BMW responded

Thank you so much for sharing your experience with Autohaus! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. Cassie and the team will be thrilled to hear your feedback!

September 01, 2026

Dealership Rating

Employee Rating

Truly a professionally run business. From the personnel to the facilities to the service provided. From the personnel to the facilities to the service provided. More

by 6robertnelson

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 01, 2026 -

Autohaus BMW responded

Thanks for the review ! We're delighted to hear your enjoyed our friendly staff and more. Your feedback motivates us to keep exceeding expectations to our customers. We're here for you anytime, again thank you for your feedback!

August 31, 2026

Dealership Rating

Employee Rating

After having issues getting in touch with human from my original dealership I had reached out to Autohaus BMW and spoke immediately to a real person AND my issues were resolved immediately and an appointme original dealership I had reached out to Autohaus BMW and spoke immediately to a real person AND my issues were resolved immediately and an appointment for my recalls to be fixed was found that week. So happy to have found Autohaus and its wonderful people. More

by ms.aedavies

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 31, 2026 -

Autohaus BMW responded

Thank you for your review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus!

August 31, 2026

Dealership Rating

Employee Rating

They have done a great job maintaining our X7. Brittany Weiss has been instrumental with the latest service issue and we are so very thankful. Brittany Weiss has been instrumental with the latest service issue and we are so very thankful. More

by A Poucher

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brittany Weiss, Melanie Burkemper

Aug 31, 2026 -

Autohaus BMW responded

Thank you for your gracious words! We're delighted to hear you enjoyed working with Brittany. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations.

August 31, 2026

Dealership Rating

Employee Rating

Took the car in for a tire replacement I got in and out in no time. Matt H the mechanic took great care of the car and looked the car over for us thank you Matt!!!! in no time. Matt H the mechanic took great care of the car and looked the car over for us thank you Matt!!!! More

by Bman74

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 31, 2026 -

Autohaus BMW responded

Thanks form the review! We are thrilled that you had a great experience with Matt and look forward to serving you again.

August 13, 2026

Dealership Rating

Employee Rating

The staff is always courteous and efficient. The facility is excellent and makes it easy to hang out while waiting for the service to be complete. I've found the estimated times for service co The facility is excellent and makes it easy to hang out while waiting for the service to be complete. I've found the estimated times for service completion to be fairly on target, the few times I've been. More

by bmwusa.handcraft795

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 14, 2026 -

Autohaus BMW responded

Thank you for your gracious words and review! We're delighted to hear you enjoyed Autohaus services, and making the customers feel special is out top priority. Your feedback motivates us to keep exceeding expectations.

Dealership Inventory (188 Vehicles)

2026 BMW 430 | used

$58,989

2026 BMW 430

used

Mineral White Metallic exterior

Automatic

All-wheel Drive

$58,989

View Vehicle Details

View Details

2013 BMW X3 | used

$14,489

2013 BMW X3

used

Blue Water Metallic exterior

AWD

$14,489

View Vehicle Details

View Details

2023 BMW Z4 | used

$45,989

2023 BMW Z4

used

Skyscraper Gray Metallic exterior

Automatic

Rear-wheel Drive

$45,989

View Vehicle Details

View Details

2027 BMW X1 | new

$50,844

2027 BMW X1

new

Mineral White Metallic exterior

$50,844

View Vehicle Details

View Details

2026 BMW M340 | new

$72,364

2026 BMW M340

new

Mineral White Metallic exterior

Automatic

All-wheel Drive

$72,364

View Vehicle Details

View Details

2026 BMW X7 | used

$75,494

2026 BMW X7

used

Alpine White exterior

Automatic

All-wheel Drive

$75,494

View Vehicle Details

View Details

View All Inventory