Cassie Rackhaus
Cassie Rackhaus at Autohaus BMW

Cassie Rackhaus

Service Advisor

Autohaus BMW

3015 S. Hanley Road
St. Louis, MO 63143

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4.5
30 Reviews
4.5

30 Reviews

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30 Reviews of Cassie Rackhaus

June 17, 2026

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Cassie had me in and out quickly and was a pleasure to work with! They even delivered my car to me, amazing service. More

by Bella
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Recommend Dealer
Yes
Jun 17, 2026

Autohaus BMW responded

Bella, thank you for your review! We're delighted to hear you enjoyed working with Cassie at Autohaus BMW in the service department. Making the customers feel special is out top priority. Your feedback motivates us to keep exceeding expectations.

May 21, 2026

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The staff were very friendly and professional. The technician that worked on my vehicle uploaded a video explaining all the services performed on my vehicle, the services that are needed and the More

by wil2kw
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Recommend Dealer
Yes
May 22, 2026

Autohaus BMW responded

Thank you for your gracious words and review! We're delighted to hear you enjoyed the service and technician. Making the customers feel special is out top priority. Your feedback motivates us to keep exceeding expectations. We hope to have the opportunity to serve you again in the future

May 19, 2026

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Quick and good service; much appreciated; I enjoyed the chair massage; friendly conversation and staff More

by rosalind1348
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Recommend Dealer
Yes
May 19, 2026

Autohaus BMW responded

Rosalind, thanks for the review! We're thrilled that you had an amazing experience in the service department and the massage chair. Thank you for choosing Autohaus and for taking the time to leave such positive feedback. You're always welcome here!

May 11, 2026

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My vehicle was damaged. Still no reply from the dealer after i called and complained. More

by amiskic21
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Recommend Dealer
No

May 05, 2026

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I bought my BMW from Autohaus BMW. Every interaction has been great from answering questions to servicing my BMW X2. I would definitely recommend this dealership. Everyone is great an More

by jmloskill
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Recommend Dealer
Yes

Other Employees Tagged: Zinaida Bajramovic

May 06, 2026

Autohaus BMW responded

Thank you for your gracious words and review! We're delighted to hear you enjoyed the communication with Cassie at Autohaus BMW in the service department. Making the customers feel special is out top priority. Your feedback motivates us to keep exceeding expectations.

April 25, 2026

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Dealt with 2 problems of my vehicle promptly. Professional service and kind service. Good communication More

by moudanny
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Recommend Dealer
Yes

Other Employees Tagged: Chris Clem

Apr 27, 2026

Autohaus BMW responded

Thanks for the review! We always strive to give our best to help our customers and we're delighted to hear you enjoyed our services with a positive experience.

April 07, 2026

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Extremely friendly and helpful dealership, I went in for the first time to get service on my new bmw and they treated me like a VIP. More

by Zachmckay11a
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Recommend Dealer
Yes
Apr 07, 2026

Autohaus BMW responded

Thank you for your review! I'm glad to this is your first visit here at Authohaus with us! We're so glad to hear that you had a positive experience. We strive to make every customer feel valued, and we're thrilled that we were able to do that for you. If you have any questions we'd be happy to help.

April 03, 2026

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Quick service turnaround, no issues with the work performed or staff. Chris B. Was helpful when I had a question on future service required. More

by Nick O.
Service Price Transparency
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Recommend Dealer
Yes
Apr 04, 2026

Autohaus BMW responded

Thank you so much for your kind review! We're so glad that Chris was able to assist you. Chris is truly an asset to our team, and it's always wonderful to hear that his efforts are appreciated. We'll be sure to pass along your feedback to him. If there's anything else we can do for you, don't hesitate to reach out!

April 03, 2026

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Not satisfied the exact same issue still exists! I've left messages, No calls have been returned $2,500.00 dollars down the drain. Engine light is still on . I'm xxxxxx More

by ogkelz007
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Recommend Dealer
No

March 16, 2026

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Employee Rating

Prompt, professional service. Easy to work and deal with and no problems getting a loaner. More

by azarortho
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Recommend Dealer
Yes
Mar 16, 2026

Autohaus BMW responded

Thank you for taking the time to share your feedback with us. Your input is important to us, and we're committed to making all of customers happy. If there's anything else we can help you with please don't hesitate to let us know.

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