Cassie Rackhaus

They have the best great Service showroom and employees I like the Royal showroom and the the service department and that sells department for the merchandise for the customers fast and easy oil change and like the Royal showroom and the the service department and that sells department for the merchandise for the customers fast and easy oil change and Etc More

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Very disappointed with this “luxury” dealership that charges a premium for their cars and then also nickel and dime their customers with a credit card service fee. Very poor! No one is particularly frie charges a premium for their cars and then also nickel and dime their customers with a credit card service fee. Very poor! No one is particularly friendly and the staff is not dressed professionally. The video is a nice idea but the audio is not discernible and no written report was provided. More

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Excellent customer service support great service staff and gret work excellent customers satisfaction good service and gret work excellent customers satisfaction good service More

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Cassie made sure I had a loaner car and the work was done promptly and courteously. promptly and courteously. More

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The service at your facility has always been terrific. Everyone is always very helpful and enjoyable to work with. The service videos are a perfect touch! Everyone is always very helpful and enjoyable to work with. The service videos are a perfect touch! More

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Fast service! Wonderful experience as always! I will most definitely return for any needed service. Wonderful experience as always! I will most definitely return for any needed service. More

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Was able to get me in an out within the day and gave me a loan to help me get what I needed to still get done that day. loan to help me get what I needed to still get done that day. More

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Cassie, my service advisor, and the rest of the staff are always extremely friendly. Can’t say enough great things about Autohaus! always extremely friendly. Can’t say enough great things about Autohaus! More

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They are helpful knowing what service to do when. I feel like I can trust the technicians recommendations. I feel like I can trust the technicians recommendations. More

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Stellar customer service! Not only is it stellar, it’s consistently exceptional. At first, I thought everyone was just having a good day. It’s definitely not that. It speaks t Not only is it stellar, it’s consistently exceptional. At first, I thought everyone was just having a good day. It’s definitely not that. It speaks to company culture and core values. Keep up the good work! Special thanks to Cassie. She’s awesome! More

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