Cesar Tereso | Page 15

2 hours for an oil change seems excessive. I have had different experiences depending on which vehicle I bring in. Not certain I would feel comfortable having my daughter visit this service ce I have had different experiences depending on which vehicle I bring in. Not certain I would feel comfortable having my daughter visit this service center on her own. Repair prices seem to be overpriced and I question whether it is a tactic to try to get me to purchase a new vehicle or just gouging by commission based service department. If you are under warranty, Ferman is fine, if not, you likely are getting overcharged. Being told not to rotate tires, when all 4 are the same size didn't sound right. I don't get a warm and fuzzy integrity / golden rule feeling from this place. More

by jamiewymer Verified Customer Verified Customer

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This dealership is top notch…Give Caesar and BJ a raise they are awesome and take customer service to the next level! they are awesome and take customer service to the next level! More

by Leonard Dixon Verified Customer Verified Customer

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Cesar is the best service advisor ever! Reasonably priced and reliable service for dealership. Keeps my 10yr old BMW running like new. Reasonably priced and reliable service for dealership. Keeps my 10yr old BMW running like new. More

by RATLIFF Verified Customer Verified Customer

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Staff were pleasant, efficient and professional. Everyone is always great. They are always helpful efficient and explain what needs to be done and the cost involved. Everyone is always great. They are always helpful efficient and explain what needs to be done and the cost involved. More

by rca0 Verified Customer Verified Customer

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Cesar Tereso is the best service manager I have ever dealt with. Super responsive and transparent. Always reachable. Very happy with the service and outcome. dealt with. Super responsive and transparent. Always reachable. Very happy with the service and outcome. More

by Msummers Verified Customer Verified Customer

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Good dealership trying hard to work around the policies of a careless manufacturer. 'We are not responsible, per company policy" is not a good way to entice customers to continue to buy BMW products. Bu of a careless manufacturer. 'We are not responsible, per company policy" is not a good way to entice customers to continue to buy BMW products. But then, I am wasting my time because BMW claims they have no control over their dealers. Nice arrangement. Nobody is accountable for anything... More

by remymak Verified Customer Verified Customer

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BJ Ferguson was super helpful in servicing our cars! I highly recommend working with him! I highly recommend working with him! More

by denmark.francisco Verified Customer Verified Customer

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Service was quick and the people were wonderful! They even washed my car after they were done fixing it! They even washed my car after they were done fixing it! More

by mholmes0626 Verified Customer Verified Customer

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Fast service car repair for my old bmw x3 2011. I come here all the time I come here all the time More

by Philip201129 Verified Customer Verified Customer

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I left my X3 for standard service at Ferman BMW. I mentioned a problem, that the car had problems starting, and would like that to be looked at. The service staff did the "service" charged me $954 a I mentioned a problem, that the car had problems starting, and would like that to be looked at. The service staff did the "service" charged me $954 and said the car is fine despite the problems with starting. A week later, the car left me in the parking lot, refusing to start. I had to have it towed to Ferman BMW again to fix it. This time, when they looked into the problem, they found it and fixed it, costing me again $1096. A lot of wasted time, trouble, and cost of having the car towed and some extra costs with the service could have been avoided if the service staff had looked into the problem I originally mentioned. More

by K Verified Customer Verified Customer

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