Cesar Tereso | Page 15

Staff were pleasant, efficient and professional. Everyone is always great. They are always helpful efficient and explain what needs to be done and the cost involved. Everyone is always great. They are always helpful efficient and explain what needs to be done and the cost involved. More

by rca0 Verified Customer Verified Customer

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Cesar Tereso is the best service manager I have ever dealt with. Super responsive and transparent. Always reachable. Very happy with the service and outcome. dealt with. Super responsive and transparent. Always reachable. Very happy with the service and outcome. More

by Msummers Verified Customer Verified Customer

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Good dealership trying hard to work around the policies of a careless manufacturer. 'We are not responsible, per company policy" is not a good way to entice customers to continue to buy BMW products. Bu of a careless manufacturer. 'We are not responsible, per company policy" is not a good way to entice customers to continue to buy BMW products. But then, I am wasting my time because BMW claims they have no control over their dealers. Nice arrangement. Nobody is accountable for anything... More

by remymak Verified Customer Verified Customer

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BJ Ferguson was super helpful in servicing our cars! I highly recommend working with him! I highly recommend working with him! More

by denmark.francisco Verified Customer Verified Customer

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Service was quick and the people were wonderful! They even washed my car after they were done fixing it! They even washed my car after they were done fixing it! More

by mholmes0626 Verified Customer Verified Customer

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Fast service car repair for my old bmw x3 2011. I come here all the time I come here all the time More

by Philip201129 Verified Customer Verified Customer

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I left my X3 for standard service at Ferman BMW. I mentioned a problem, that the car had problems starting, and would like that to be looked at. The service staff did the "service" charged me $954 a I mentioned a problem, that the car had problems starting, and would like that to be looked at. The service staff did the "service" charged me $954 and said the car is fine despite the problems with starting. A week later, the car left me in the parking lot, refusing to start. I had to have it towed to Ferman BMW again to fix it. This time, when they looked into the problem, they found it and fixed it, costing me again $1096. A lot of wasted time, trouble, and cost of having the car towed and some extra costs with the service could have been avoided if the service staff had looked into the problem I originally mentioned. More

by K Verified Customer Verified Customer

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Love working with Cesar! !! Trust is a big deal and I trust his advise when it comes to maintaining my car. !! Trust is a big deal and I trust his advise when it comes to maintaining my car. More

by Loretta758 Verified Customer Verified Customer

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Ferman BMW is great. Our new BMW purchase was easy thanks to Gary Mack. Salvatore, our service tech, was awesome and ahead of schedule! Our new BMW purchase was easy thanks to Gary Mack. Salvatore, our service tech, was awesome and ahead of schedule! More

by gschmelzel Verified Customer Verified Customer

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A dedicated team that works together to solve the problem. They were totally awesome in helping find out where a squealing noise was coming from. This service was performed outside of an appointmen problem. They were totally awesome in helping find out where a squealing noise was coming from. This service was performed outside of an appointment. More

by vsposaro Verified Customer Verified Customer

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