Cesar Tereso | Page 58

Excellent! People keep checking on us with good feedback on progress or anything that we needed. Not much more to add but the cleaning job on the car was far from perfect. Was the inside cleaned at all? on progress or anything that we needed. Not much more to add but the cleaning job on the car was far from perfect. Was the inside cleaned at all? More

by beauduf Verified Customer Verified Customer

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Cesar is very knowledgeable and takes the time to explain to you what is really happening with your car. He is very detailed and professional. The outside guys are very friendly. Some inside service agents to you what is really happening with your car. He is very detailed and professional. The outside guys are very friendly. Some inside service agents are unprofessional. One comment made to me made my skin boil. Putting that aside, I was even overcharged before for service and requested a callback from a manager and never got one. Just a text message from the service agent stating a credit for the difference would be applied back to my card in a few days. Makes me wonder how many times that happened to other consumers. I bought 3 BMW’s at this dealership in the past 2 years but will not use them for future sales all because of the service experience. Besides, my sales agent doesn’t work for the dealership anymore. More

by nacolaj Verified Customer Verified Customer

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This is a wonderful dealership with fantastic people and an excellent facility. The service advisors are BMW enthusiasts and are dedicated to providing a first class customer experience. The service techs d an excellent facility. The service advisors are BMW enthusiasts and are dedicated to providing a first class customer experience. The service techs do a fantastic job. My car was repaired properly and returned to me washed and vacuumed. Thank you to all at Ferman BMW service for a great experience. More

by rpnalepa Verified Customer Verified Customer

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Excellent communication and customer service. Made me feel like most important customer they would serve that day. I really appreciate the pickup and drop off service. feel like most important customer they would serve that day. I really appreciate the pickup and drop off service. More

by aratlif Verified Customer Verified Customer

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I had booked service on line with all the things I needed done and checked out. I arrived and after a short time they said my car was ready. They did the recall work. However, none of the other work had bee done and checked out. I arrived and after a short time they said my car was ready. They did the recall work. However, none of the other work had been done. So I was there 3 hours later for a total of 4.5 hours and nothing was fixed. More

by IBBERNIE Verified Customer Verified Customer

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They were very easy to work with, and answered any questions I had. It was also nice to have a genius take me out to instruct me how to use my new car. Awesome experience questions I had. It was also nice to have a genius take me out to instruct me how to use my new car. Awesome experience More

by chrisgpu Verified Customer Verified Customer

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Great service, they took care of all the problems I was having with my car. Work was very quick and everything was completed as promised. having with my car. Work was very quick and everything was completed as promised. More

by TJACKIE Verified Customer Verified Customer

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Very happy with the service Cesar provided. Car was in for a few recalls, he helped me out with a loaner car since it was going to be a few days. I'll be taking my car here for service now. for a few recalls, he helped me out with a loaner car since it was going to be a few days. I'll be taking my car here for service now. More

by TCAMPBELL16 Verified Customer Verified Customer

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Was extremely satisfied with Rosina! However, I was very disappointed that the sales manager did not come over and introduce himself to my husband and I. I have over 21 years of management and I’ve always t disappointed that the sales manager did not come over and introduce himself to my husband and I. I have over 21 years of management and I’ve always taken time to introduce myself to clients. More

by kschrief Verified Customer Verified Customer

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Great customer service from Cesar. If the repair solves the problem, I’ll be a very happy camper. And wash and shine was nice little extra. the problem, I’ll be a very happy camper. And wash and shine was nice little extra. More

by pamrakay21 Verified Customer Verified Customer

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