Cesar Tereso | Page 75

Airbag Recall I have been waiting for replacements parts for Taketa Airbags for over one year and I happened to be taking my BMW X3 to fix a blown tire. When we we I have been waiting for replacements parts for Taketa Airbags for over one year and I happened to be taking my BMW X3 to fix a blown tire. When we were getting read to leave I asked Cesar if they had replacement parts and he stated that they did and could replace it when I was available. The service department replace the airbag within 2 hours. Great work and great service. More

by pcosta1 Verified Customer Verified Customer

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Great service! My car is always taken to the dealership . Courteous service from the moment you pull up in the service area . Given a tour of The waiting area is f My car is always taken to the dealership . Courteous service from the moment you pull up in the service area . Given a tour of The waiting area is fully equipped with goodies and coffee. Just a really nice relaxing time makes waiting a piece of cake . More

by hellobeautifulsalon Verified Customer Verified Customer

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Attentive and very responsive Cesar went above and beyond that I could expect in BMW service as I’ve been a long time a BMW customer from NY state. I’m very glad that I found out B Cesar went above and beyond that I could expect in BMW service as I’ve been a long time a BMW customer from NY state. I’m very glad that I found out BMW Ferman in Tampa Bay Area More

by kimhearyum Verified Customer Verified Customer

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No follow up The service department did not follow up on updates for my car repairs. I had to call them to get updated information on when my car would be complet The service department did not follow up on updates for my car repairs. I had to call them to get updated information on when my car would be completed. More

by DMCDONALD3948 Verified Customer Verified Customer

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Exceptional Service Brought my BMW in for a recall and they couldn’t have been nicer abs more accommodating. Got a loaner for the day, No problems at all!! Brought my BMW in for a recall and they couldn’t have been nicer abs more accommodating. Got a loaner for the day, No problems at all!! More

by julgroth Verified Customer Verified Customer

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Great Service Everyone is so helpful and friendly. Cesar is always very knowledgeable and explains everything. There was extra time needed due to the computer on th Everyone is so helpful and friendly. Cesar is always very knowledgeable and explains everything. There was extra time needed due to the computer on the car after the service, but he explained it and was done within the time he had stated. More

by deebar69 Verified Customer Verified Customer

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Amazing experience! Always committed to excellence! César, Tomás, Jamie A. & Jamie Byrd went over and above to ensure I was out quick and my vehicle was perfect and everything was addressed before my wa César, Tomás, Jamie A. & Jamie Byrd went over and above to ensure I was out quick and my vehicle was perfect and everything was addressed before my warranty expired! More

by mlp6498 Verified Customer Verified Customer

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Great experience No pressure, very helpful and accommodating on everything from service, to my loaner car, to recommendations and options, working with me on finance a No pressure, very helpful and accommodating on everything from service, to my loaner car, to recommendations and options, working with me on finance and even dinner and transferring my belongings. Highly recommend. More

by Terra Verified Customer Verified Customer

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The Best Super friendly helpful advisors. I have had many More nos and Fermans is by far the best and nicest dealership and service department staff I have Super friendly helpful advisors. I have had many More nos and Fermans is by far the best and nicest dealership and service department staff I have the pleasure to do business with. More

by LaW Verified Customer Verified Customer

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Service My service visit was planned. The staff was friendly and listened to my concerns, Cesar then discussed my issues and a plan to handle the situation My service visit was planned. The staff was friendly and listened to my concerns, Cesar then discussed my issues and a plan to handle the situation More

by cbrooks12 Verified Customer Verified Customer

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