Cesar Tereso
Cesar Tereso at Ferman BMW

Cesar Tereso | Page 75

Service Advisor

Ferman BMW

31400 US Hwy 19 N
Palm Harbor, FL 34684

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4.7
877 Reviews
4.7

877 Reviews

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877 Reviews of Cesar Tereso

December 24, 2018

Dealership Rating
Employee Rating

No follow up The service department did not follow up on updates for my car repairs. I had to call them to get updated information on when my car would be complet More

by DMCDONALD3948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 27, 2018

Ferman BMW responded

We apologize for the negative experience you had with us. Please contact our manager, Bob Murray at (727) 797-2277 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

December 21, 2018

Dealership Rating
Employee Rating

Exceptional Service Brought my BMW in for a recall and they couldn’t have been nicer abs more accommodating. Got a loaner for the day, No problems at all!! More

by julgroth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 27, 2018

Ferman BMW responded

Thank you for your review!

December 20, 2018

Dealership Rating
Employee Rating

Great Service Everyone is so helpful and friendly. Cesar is always very knowledgeable and explains everything. There was extra time needed due to the computer on th More

by deebar69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 27, 2018

Ferman BMW responded

Thank you for your review!

December 19, 2018

Dealership Rating
Employee Rating

Amazing experience! Always committed to excellence! César, Tomás, Jamie A. & Jamie Byrd went over and above to ensure I was out quick and my vehicle was perfect and everything was addressed before my wa More

by mlp6498
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jamie Annese , Jamie Byrd, Tomas Hernandez, Steven Venden

Dec 27, 2018

Ferman BMW responded

Thank you for your review!

December 17, 2018

Dealership Rating
Employee Rating

Great experience No pressure, very helpful and accommodating on everything from service, to my loaner car, to recommendations and options, working with me on finance a More

by Terra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: david theado

Dec 19, 2018

Ferman BMW responded

Thank you for your review!

December 14, 2018

Dealership Rating

The Best Super friendly helpful advisors. I have had many More nos and Fermans is by far the best and nicest dealership and service department staff I have More

by LaW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Hawk, Jamie Annese, Kyle Silcox , Jamie Byrd, Rodney Kemp, Paul Scaglione, Jimmy Whaley, Marc Youngsma

Dec 17, 2018

Ferman BMW responded

Thank you for your review!

December 14, 2018

Dealership Rating
Employee Rating

Service My service visit was planned. The staff was friendly and listened to my concerns, Cesar then discussed my issues and a plan to handle the situation More

by cbrooks12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 14, 2018

Ferman BMW responded

Thank you for your review!

December 14, 2018

Dealership Rating
Employee Rating

Recall work on my car! Fast and friendly service! Cesar was kind and awesome to work with. Looking forward to bring my car back the next time it needs to be in for service. More

by gero2bird
Recommend Dealer
Yes
Dec 14, 2018

Ferman BMW responded

Thank you for your review!

December 13, 2018

Dealership Rating
Employee Rating

Excellent Timely, quality work, Friendly Staff.. I have confidence in the quality of the repairs made..Working with the level of professionals in your employ ma More

by froeser7
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Dec 13, 2018

Ferman BMW responded

Thank you for your review!

December 09, 2018

Dealership Rating
Employee Rating

Regular Maintenance for My 2014 528i Had regular maintenance scheduled with Ferman BMW in Palm Harbor FL. Was 100% satisfied with the service and the personnel were 100% professional, 5 s More

by abrewton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 10, 2018

Ferman BMW responded

Thank you for your review!

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