Cesar Tereso | Page 74

Best customer service ever had Cesar was great at explaining everything I needed to know about my BMW. Also he was great on keeping me updated on my vehicle status. Cesar was great at explaining everything I needed to know about my BMW. Also he was great on keeping me updated on my vehicle status. More

by malekkawash@yahoo.com Verified Customer Verified Customer

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Lousy service Wasted two trips to ferman bmw 2018 bmw 7 They Kept my wife’s car for two days, False promises, gave me run around that he ordered parts from Germany Wasted two trips to ferman bmw 2018 bmw 7 They Kept my wife’s car for two days, False promises, gave me run around that he ordered parts from Germany, asked for my wife driving license and registration, absolutely not a professional service center, they don’t care if they are wasting your time. I have kept all the conversation via email with this (ediot) I am sorry but I don’t want to use this word but I just felt insulated they way this guy treated me. Finally he just returned the car to my house because he don’t wanted to face me. More

by farooqm15 Verified Customer Verified Customer

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Cesar is awesome , friendly and courteous. I won’t take my BMW anywhere else for service. Thank you for all of your help!!! Kelly Fitzgerald , friendly and courteous. I won’t take my BMW anywhere else for service. Thank you for all of your help!!! Kelly Fitzgerald More

by KJFINNPR Verified Customer Verified Customer

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Brought in for recall Cesar was very professional and helpful with my service. He explained the problems with my vehicle and took care of my issues with check engine light. Cesar was very professional and helpful with my service. He explained the problems with my vehicle and took care of my issues with check engine light. More

by CRUZZIN138 Verified Customer Verified Customer

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Steve Venden & entire team at Ferman is the BEST!!! Steve Venden knows BMW’s like the back of his hand. He strives to understand exactly what you are looking for and most important needs and concerns. H Steve Venden knows BMW’s like the back of his hand. He strives to understand exactly what you are looking for and most important needs and concerns. He pays attention to every little detail and stage of process from showing the car to walking you through finance, warranty, service, etc. I love the entire team here! The service department (Jamie, Jami, is also the best in the industry, making sure your you have superior service in as short of time as possible and are committed to making sure your car is at it’s top condition, without recommending unnecessary services or parts. I will continue to go back! More

by mlp6498 Verified Customer Verified Customer

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Always accommodating James Whaley and the loaner car personnel always manage to accommodate me with a smile and a loaner car even when I arrive close to closing due to my James Whaley and the loaner car personnel always manage to accommodate me with a smile and a loaner car even when I arrive close to closing due to my work schedule. Thanks for your patience Ferman service! More

by MARIACITERONI Verified Customer Verified Customer

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Excellent customer service Caesar was, by far, the best service technician. He was courteous, professional, helpful and knowledgeable. I will be back to this location whenever Caesar was, by far, the best service technician. He was courteous, professional, helpful and knowledgeable. I will be back to this location whenever service is required. More

by DJACK628 Verified Customer Verified Customer

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Always Great Service!! I had my 335is serviced again at Ferman BMW last week. As always, the maintenance team at Ferman was prompt, courteous, and professional. The last tim I had my 335is serviced again at Ferman BMW last week. As always, the maintenance team at Ferman was prompt, courteous, and professional. The last time I went to Ferman for a service a part had broken They didn't even charge me for parts or labor and my car's warranty expired a long time ago! I'll continue to use Ferman BMW for all of my service needs. More

by James Verified Customer Verified Customer

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Eliminated the vibration in drivetrain! Kyle, Cesar, and Brian worked with BMW engineers for months till they changed the back axles and now a smoorh ride. Hopefully this will aid others in Kyle, Cesar, and Brian worked with BMW engineers for months till they changed the back axles and now a smoorh ride. Hopefully this will aid others in a quicker fix to this problem. Thx for the tenacity to follow through to a successful resolution! Joey More

by wingrider13 Verified Customer Verified Customer

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Recall repair Worked performed was only recall. Done sooner than expected. Service was good and so was the communication. Past experience on work performance was Worked performed was only recall. Done sooner than expected. Service was good and so was the communication. Past experience on work performance was good thank you More

by lmc1017 Verified Customer Verified Customer

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