Charles Prayor
Charles Prayor at Jim Ellis Buick GMC Mall of GA

Charles Prayor | Page 11

Service Consultant

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.6
117 Reviews
4.6

117 Reviews

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117 Reviews of Charles Prayor

June 06, 2024

Dealership Rating
Employee Rating

Very professional Got me in at a reasonable time and got me out at a very reasonable time with no problem More

by ANGELW33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes, Christie Ledbetter, Nick Rose, Brandon Cannon, Tom Floystrop , Rina Centeno, Ron Gay, Anna Rogers, Kim South

Jun 07, 2024

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

May 23, 2024

Dealership Rating
Employee Rating

We had a terrible experience. Again. No response from customer service as to when we would get our vehicle back. 5 days for a repair when it should have taken half that. We cons More

by CLLINN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 28, 2024

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. It is our understanding that our Service Manager, Nick, has been in contact with you since this review. If not, you should expect a call from him shortly. Again, we apologize and appreciate you taking the time to let us know about your experience.

May 20, 2024

Dealership Rating
Employee Rating

I made an appointment on May 16th at 8:30 AM for an oil change and tire rotation it took them 2hours and 30 minutes. what's the point of making an appointment if I have to wait that long. More

by LRH1945@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 23, 2024

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

May 19, 2024

Dealership Rating
Employee Rating

Jovan was easy to work with and was able to explain everything in details. would recommend him More

by DSHUMAKE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jovan Riley , Harrison Henry, Joe Marengo

May 23, 2024

Jim Ellis Buick GMC Mall of GA responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

May 18, 2024

Dealership Rating
Employee Rating

This was great service. We really appreciate everything during our service. We will continue to come back. More

by PARKER.B.LONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2024

Jim Ellis Buick GMC Mall of GA responded

Hi there, thank you; we appreciate your feedback!

May 14, 2024

Dealership Rating
Employee Rating

Charlie went out of his way to help with my issue. He made a point to make sure I get in and out as quickly as possible More

by DSHUMAKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jovan Riley

May 17, 2024

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience!

May 09, 2024

Dealership Rating
Employee Rating

The prices on your website are very different from what you charging. 89 dollar oil change turns into 139 dollars. Shame. More

by fourgirlz10466
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ed Barnes, Brandon Cannon, Tom Floystrop , Rina Centeno

May 18, 2024

Jim Ellis Buick GMC Mall of GA responded

Hi there, we appreciate your honest feedback, as we are always looking for ways to improve.

May 02, 2024

Dealership Rating
Employee Rating

Jim Ellis is a 1st class Dealership, from the sales force to the 5 star service department. My recent warranty service was handled by Charles & Brandon, both exceeded my expectations. I’ll always come back t More

by Robert Wilkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sami Karaki, Brandon Cannon

May 09, 2024

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you for your kind words and this wonderful review!

May 02, 2024

Dealership Rating
Employee Rating

Superior service with professional service. Charles Prayor was great! 😊😊. Kept me informed as to progress on the repair. More

by BARBARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2024

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful!

May 02, 2024

Dealership Rating
Employee Rating

Nick is the best and provided amazing service and comms along the way! Thank you. More

by mikestango
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Rose

May 09, 2024

Jim Ellis Buick GMC Mall of GA responded

Thank you so much again for your feedback! We hope you have a great day!

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