Charles Prayor | Page 11

I have purchased 3 new vehicles from you. And you have service four of my vehicles over the years. I paid a bill over $2,500 on my most recent service and you could not even was my truck. I f And you have service four of my vehicles over the years. I paid a bill over $2,500 on my most recent service and you could not even was my truck. I feel that your service has gone down and not only because of the cash wash. Overall you service is not nearly as good as it was. I will try another dealer next time More

by almiddleton Verified Customer Verified Customer

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The worst customer service experience I have ever had with a service department. I brought my vehicle in for an airbag recall, they damaged my dashboard, charged me to replace the damaged portion, damage with a service department. I brought my vehicle in for an airbag recall, they damaged my dashboard, charged me to replace the damaged portion, damaged another part of it during the replacement! More

by Zspahr Verified Customer Verified Customer

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Not the best recent experience …might be going to another location for services and future car purchasing. location for services and future car purchasing. More

by Guilbeauty97 Verified Customer Verified Customer

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Excellent experience both in the purchase and customer service after the sale. Worked with David, Nick, Ed (a little), Charlie and Sami - all so helpful and really took care of us! service after the sale. Worked with David, Nick, Ed (a little), Charlie and Sami - all so helpful and really took care of us! More

by Shawnmccall Verified Customer Verified Customer

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As I didn’t assign any technician for my visit no one came to check me in so I decided to enter and ask to someone. I stood in the door for a few minutes - like no one would like to take my case until Ch came to check me in so I decided to enter and ask to someone. I stood in the door for a few minutes - like no one would like to take my case until Charles appears and check me in. I believe no one likes to come in a strange place, full of people waiting for someone to speak with me. Thanks Charles to check me in. More

by americohanata Verified Customer Verified Customer

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The service was very good and clear, I also liked the service time and quality. service time and quality. More

by Jose Mathias Verified Customer Verified Customer

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Melissa is great and always consistent with her communication. Her customer service is friendly professional and honest. A fantastic and valuable team player! communication. Her customer service is friendly professional and honest. A fantastic and valuable team player! More

by nancyltpham Verified Customer Verified Customer

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Took two weeks to fix a Def sensor seems way to long. Also was given a small car to drive when I dropped off a much bigger Truck Also was given a small car to drive when I dropped off a much bigger Truck More

by Robertlorch85 Verified Customer Verified Customer

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Was decent service, but a 90 minute service ended up almost being 4 hours. There was a point where I was told they were just working on my paperwork, but I still didn’t get my vehicle until an hour late almost being 4 hours. There was a point where I was told they were just working on my paperwork, but I still didn’t get my vehicle until an hour later. More

by caconnor10 Verified Customer Verified Customer

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I think Jim Ellis GMC Buford Georgia is an outstanding dealership I had a problem with my 2024 GMC Canyon while traveling I called Charles and he told me to come right on in will take care of it and provi dealership I had a problem with my 2024 GMC Canyon while traveling I called Charles and he told me to come right on in will take care of it and provide me a loaner car to continue on to my destinations It was a great experience I will continue to get my GMC truck serviced there More

by jdtotsch Verified Customer Verified Customer

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