Charles Prayor
Charles Prayor at Jim Ellis Buick GMC Mall of GA

Charles Prayor | Page 11

Service Consultant

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.6
123 Reviews
4.6

123 Reviews

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123 Reviews of Charles Prayor

August 17, 2024

Dealership Rating
Employee Rating

Are you kidding me? Service dept. Charles & Melissa are awesome!!! They made the experience smooth. Their attention and friendliness are top notch. They are the reason I More

by JAVYPRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Toole

Aug 24, 2024

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of Georgia!

August 15, 2024

Dealership Rating
Employee Rating

Everything was taken care great. Washing the outside of my truck and cleaning the inside was a nice added value More

by PIZZAMASTER01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 24, 2024

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

August 14, 2024

Dealership Rating
Employee Rating

My first experience was not too good but this experience was definitely rated 10! I look forward to returning to this dealership. More

by IRENE.MILLS53
Service Time
Service Communication
Recommend Dealer
Yes
Aug 24, 2024

Jim Ellis Buick GMC Mall of GA responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 08, 2024

Dealership Rating
Employee Rating

The dealership and service reps are top notch when it comes to meeting my needs. They are quick and courteous while keeping me updated on my vehicle. More

by Daviddusik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

Aug 16, 2024

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

June 09, 2024

Dealership Rating
Employee Rating

Schedule was easy and prices were ok, not too high but definitely NOT the best (so I learned later). More

by clabo.david
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

Jun 12, 2024

Jim Ellis Buick GMC Mall of GA responded

We appreciate your positive review about your recent experience with us!

June 06, 2024

Dealership Rating
Employee Rating

Great service! Very friendly and helpful! I would go here again and gain for service! Thank you so much! More

by ngo.hiep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 07, 2024

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

June 06, 2024

Dealership Rating
Employee Rating

Very professional Got me in at a reasonable time and got me out at a very reasonable time with no problem More

by ANGELW33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes, Christie Ledbetter, Nick Rose, Brandon Cannon, Tom Floystrop , Rina Centeno, Ron Gay, Anna Rogers, Kim South

Jun 07, 2024

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

May 23, 2024

Dealership Rating
Employee Rating

We had a terrible experience. Again. No response from customer service as to when we would get our vehicle back. 5 days for a repair when it should have taken half that. We cons More

by CLLINN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 28, 2024

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. It is our understanding that our Service Manager, Nick, has been in contact with you since this review. If not, you should expect a call from him shortly. Again, we apologize and appreciate you taking the time to let us know about your experience.

May 20, 2024

Dealership Rating
Employee Rating

I made an appointment on May 16th at 8:30 AM for an oil change and tire rotation it took them 2hours and 30 minutes. what's the point of making an appointment if I have to wait that long. More

by LRH1945@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 23, 2024

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

May 19, 2024

Dealership Rating
Employee Rating

Jovan was easy to work with and was able to explain everything in details. would recommend him More

by DSHUMAKE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jovan Riley , Harrison Henry, Joe Marengo

May 23, 2024

Jim Ellis Buick GMC Mall of GA responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

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