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Charles Williams
200 Reviews
200 Reviews of Charles Williams
June 07, 2019
Something Has Changed at Masters Buick and It’s Not Good Dropped my car off for unscheduled service 6/2/19 through the after hours drop off system. There was a problem which made it unreliable to operate so Dropped my car off for unscheduled service 6/2/19 through the after hours drop off system. There was a problem which made it unreliable to operate so figured walk-in was best. Received a call from rep early afternoon-ish 6/3/19. Said my problem probably a battery. I asked if that’s unusual since I just had an issue and had to replace battery in 2017. His conversation revealed he had no clue of my vehicle history of service there. (This is not how it has been in the past.). Once he found the previous battery service he said no probably not an issue. As well since car was there I requested 90,000 mile service. He said he would get back with me. Around 4:40 ish I recieved a call from another service rep to say the car was ready. I heard other rep in back call out “we replaced the battery.“. I asked the total and was told $75. “Everything done” was what the woman said. I asked the question of her concerning the 2-year replacement of battery. She said “I don’t know.” And went silent. I expected a let me check or something but silence. “Ok who do I ask?” She called the service reps name and went silent again. I expected let me get him... do you want to Talk to him.... he’s busy can I have him to call you. Nope silence. So I said ok I’ll talk when I get there. Arrive at shop. I’m 3rd in line. 1st person being serviced is an elderly gentleman who is is explaining he has purchased his last 5 cars at Masters but his wife said after recent service from service department no more. I will say the service rep who was working with him was endeavoring to assist him providing additional information concerning his issue. the 2nd person is a woman who is being serviced by the woman I talked to in the phone. Seems the customer was called and told her car is ready but the rep doesn’t have the paperwork so says it’s not ready. When the customer started asking questions the favorite response from the rep was ...”I don’t t know.” My husband who doesn’t have a Buick asked is this normal. My response was no, when I was here before in 2017 it was great service. My turn. We go to rep who hands paper to my husband While I go talk to my rep about the concern of is there an underlying issue. Nope, it’s fine... they don’t make em like they use to.... I go Back to where my husband is and he’s looking at a bill for over $200. I ask her reminder her she said 75$. She looks again and eventually says I must have been mistaken. I’m expecting I’m sorry ... please excuse.... nope that’s it. I see a battery charge and I was told it was u see warranty I asked about that. “I don’t know.” Is the response. “Who would know?”. So back to the original rep we go with the paperwork. As we are waiting we realize she has printed and about to charge us for 2017 service. Then of course we find out the 90,000 mile service was not complete because there was no time and I’m actually told there was no time to call me to give me the price of the service or to tell me there was not time to complete the service. My controlled point to the customer service rep was there was time to call me to say the car was ready but there wasn't time in same call to tell me no time to service and ask me if I want to leave it? At this point I’m told I can bring it back. He will even arrange a loaner I can get service done and a diagnostic Reference the battery because that does seem like a lot 2’new batteries in 2 years (my husband and I looked at each other... just 10 Mins ago the same person said it’s normal. It’s fine. They don’t make em like they use to. While they are getting the real bill ready. My husband asked is the the only Buick service center “my response was I’m on google now finding out. Because this will not happen again. I’m not sure what happened Buick Masters but it warrants a good look. While I don’t get my oil changed and tires and such accomplished at a dealer, Major services and problems I do but not there anymore. I remember the customer service rep and have indicated his name below. I have the cards at home which has the woman’s name that we interacted with. If you need I will provide. . Driving home it was rolling around in my head the total change. As I looked at my car clock which had the wrong date and time. (Yes I know battery changed stops all of that). However, I remembered the last time I had a battery replaced at Masters the tech paid such attention to detail my clock and calendar were set correctly when my vehicle was returned. What a difference. More
by SRSANCHEZ
Verified Customer
June 03, 2019
Poor experience this time. Service center was not at all knowledgeable regarding tires or their own equipment to mount and balance tires. We took a tire in because the valve ste Service center was not at all knowledgeable regarding tires or their own equipment to mount and balance tires. We took a tire in because the valve stem was cut causing a flat. We opted to get 4 new tires on the rear of our GMC 3500 Sierra (dually). The center ordered the tires and asked me to come in the next day when they called. They never called, so I went in to see them anyway. I was told the tires were in (no call) but that the hoist needed for our dually wasn’t available until the next day and that they were not sure if my tires could be mounted using their mounting and balancing machine. We agreed to bring the truck in the next morning at 9:00 am to finish the tire change and complete a brake fluid flush. We brought the truck in and waited. No word from anyone, so at noon I checked to see what was happening. The tires were mounted (after 3 hours), but they could not find anyone with metal valve stems as requested. We conceded and they put on rubber valve stems. After another two hours, we were told the tires were on the truck and the brake flush was complete. They now told me an alignment could not be completed because the dually would not fit on their alignment machine. We were so ready to leave, we went to pay. The bill seemed to show that we paid twice for the brake flush. The service manager insisted he only billed once so we left. After examining the bill further, we went back in to get a refund for being charged twice. We got this refund after about 20 minutes of mind numbing paperwork. We drove 40 miles back to our campground and found the same dually was low on air and leaking at the valve stem. We opened the hood to attach an air compressor to the battery to add air and found a wrench left under the hood and a bolt not placed back in a strut bracing the fender. Apparently the tech removed it to flush brake fluid. We called and drove back into the dealer where a tech fixed the problem by changing the valve stem. This should have been replaced in the first place. We also looked at the other side dually and found the spoke on the outer dually aligned with the valve stem on the inner dually such that we could not check air pressure or add air! More
by BVDAVIS
Other Employees Tagged: Porsha Cox
June 03, 2019
Great service! They met all of the needs for our daughter's car and exceeded our expectations! Very satisfied with the service and will definitely return in the futu They met all of the needs for our daughter's car and exceeded our expectations! Very satisfied with the service and will definitely return in the future. More
by GEVANS.SLOAN
June 01, 2019
Awesome Thanks, Charles Williams, for taking great care of my 2015 Camaro💕service was fast and done professionally. I will be back with my other vehicles fo Thanks, Charles Williams, for taking great care of my 2015 Camaro💕service was fast and done professionally. I will be back with my other vehicles for service. More
by Rose85
May 31, 2019
A.C. problem I dropped my truck off in the morning and it was ready to pick up that afternoon. My service representative Charles Williams was very helpful and moti I dropped my truck off in the morning and it was ready to pick up that afternoon. My service representative Charles Williams was very helpful and motivated to make the experience the best. He was great! More
by MSGRHODES
May 30, 2019
Great Service Always a pleasure working with these guys and gals. Never had any problems with service on my vehicle. Waiting area and bathrooms or clean. Very frien Always a pleasure working with these guys and gals. Never had any problems with service on my vehicle. Waiting area and bathrooms or clean. Very friendly and knowledgeable staff. Thanks for taking care of me and my GMC. More
by ROBERTB411
Other Employees Tagged: Gene Baxley, David Truitt, Phillip Towns
May 29, 2019
Service When I bring my vehicle in for service they always get every thing done that I ask for plus they suggest that I do others that I haven't thought of. I When I bring my vehicle in for service they always get every thing done that I ask for plus they suggest that I do others that I haven't thought of. I am very happy with the service and care that I get from Master Buick & GMC. More
by Eye Guy Ray
Other Employees Tagged: Brad Gillespie, Tony Goddard
May 25, 2019
Super Courteous & Super Convenient I have no regrets in purchasing my Encore at Masters of Augusta with the extended warranty. I live about 45 minutes away but they always go the extra I have no regrets in purchasing my Encore at Masters of Augusta with the extended warranty. I live about 45 minutes away but they always go the extra mile to help me get service appointments at my convenience. The folks at Masters are always courteous and respectful. It’s nice to know that there are still places of business that values each and every customer. More
by WINDYANDTREYSMOM
Other Employees Tagged: Wade Howard
May 23, 2019
Great Service Brought my wife's Buick Enclave in because of issues with the air conditioning. The technician discovered another issue with the vehicle that was not Brought my wife's Buick Enclave in because of issues with the air conditioning. The technician discovered another issue with the vehicle that was not related to the a/c. The a/c issue and the other issue discovered were repaired. Staff was friendly and helpful. More
by BURNLEY418
May 23, 2019
Taking care of customers Charles in service was great! He was able to fix my vehicle on short notice to attend my daughter's surgery, despite approval delays by the warranty c Charles in service was great! He was able to fix my vehicle on short notice to attend my daughter's surgery, despite approval delays by the warranty company. More
by Chris
