Professional, friendly and efficient. The dealership has a very relaxed atmosphere. I didn't feel pressured to buy my car. Thank you Chatman for your costumer service.
"Awesome buying experience"
Chatman Farland and Micheal Anthony walked me through buying a brand new car with ease. I could not have asked for a better experience at Sutton Ford.
"Will return but was frustrated "
It is confusing as to where your car goes when you want service. There is a glass door that instructs you to park your car in front of it for service when you actually need to park in a different location. The young lady that assisted me was very helpful and knowledgeable, she even helped me download a ford app and help set it up. The young man that sat across from her seemed frazzled and frustrated. When it came time to pay we were unaware that you required a driver's license when you pay with a card. This was a huge inconvenience because I don't carry that on me. She had no compassion just rules and policy, luckily my husband was there and paid with his card because the situation frustrated him and when I went to sign for the purchase she aggravated my husband more by telling me I couldn't sign he had to. I know she was just doing her job, but as a consumer it was annoying. Perhaps this policy should be explained before servicing the car, I could have then retrieved the license from my car. Food for thought.
Other Employees Tagged:
Jillian Stanford who was great
I bring my car here for service all the time. The quick lane dept. with Jillian has great customer service. But the last time I was there I actually had to get my car serviced on the service side. Although I paid for my car to be inspected their I decided to have the work completed some where else. My mechanic called to verify some things and the guy that handled my car at your dealership was very rude to him and didn't want to answer any of his questions. He abruptly transferred him to the parts department. I can take my car to another ford dealer to get it serviced.
"Had service done "
I have always enjoyed my visits there have bought 2 cars and depending on price could buy another so my wife and I will return possibly looking at the Lincoln
"I was very happy with my. experience "
- Rick S
This is thr 2nd Escape my and wife I have purchase from Sutton. Our experience with the sales person and finance person was exceptional. We couldn't have had a better experience. They were very professional, courteous and helpful. I would highly recommend Sutton Ford to anyone.