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Chris Fanella

Overview Reviews (118)

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Chris Fanella

Chris Fanella | Page 5

Parts and Service director

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.9

118 Reviews

Overview Reviews (118)

4.9

118 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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118 Reviews of Chris Fanella

December 28, 2025

Dealership Rating

Employee Rating

Great service and consideration of customers time Made things very convenient in coming to my location for a service recall things very convenient in coming to my location for a service recall More

by bondpi007

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Dec 30, 2025 -

Highland Park Ford Lincoln responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 28, 2025

Dealership Rating

Employee Rating

Great service department Knowledgeable mechanics Found problem and repaired loose connector solved the problem. Ford better improve their quality problems of RAM trucks will be eating them for Lunch. Incl problem and repaired loose connector solved the problem. Ford better improve their quality problems of RAM trucks will be eating them for Lunch. Include me in that group!!! More

by CHUCKTR6

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Dec 30, 2025 -

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

December 28, 2025

Dealership Rating

Employee Rating

Excellent service, highly trained technicians, They address all of your concerns Fast turn around on repairs Vert efficient service writers An all around place to do business with address all of your concerns Fast turn around on repairs Vert efficient service writers An all around place to do business with More

by Pops@659

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Michael Hedrick, Rocky Fanella

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Dec 30, 2025 -

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

December 27, 2025

Dealership Rating

Employee Rating

Great service, knowledgeable mechanics and excellent communication, thank you all, great job keep it going communication, thank you all, great job keep it going More

by IMINKOV

Verified Customer

Service Price Transparency

Workmanship

Service Time

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Mike Laufer, Adam George, Michael Hedrick, Rocky Fanella

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Dec 29, 2025 -

Highland Park Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

December 26, 2025

Dealership Rating

Employee Rating

Everyone was friendly. Waiting room nice (did Not smell or feel like Garage!)Chris kept me updated And offered a loaner. My car was repaired and washed inside and out. Appr Waiting room nice (did Not smell or feel like Garage!)Chris kept me updated And offered a loaner. My car was repaired and washed inside and out. Appreciated the experience. More

by gthomas0308

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Dec 27, 2025 -

Highland Park Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

Dec 26, 2025 -

gthomas0308 responded

5 STARS

December 21, 2025

Dealership Rating

Employee Rating

Courteous. Accommodating. Reliable. They called, offered to come to me, and followed through as scheduled Accommodating. Reliable. They called, offered to come to me, and followed through as scheduled More

by ANITAR

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Dec 24, 2025 -

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

December 18, 2025

Dealership Rating

Employee Rating

The mobile service support is a great concept. The technician did a good job with the tire rotation and recall The technician did a good job with the tire rotation and recall More

by FJIMENEZ2

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Dec 21, 2025 -

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! If there is anything else we can do to assist you, please let us know! Take care!

December 17, 2025

Dealership Rating

Employee Rating

Service and parts are awesome! Chris is honest and a follow thru service manager at the highest level Chris is honest and a follow thru service manager at the highest level More

by jrikje

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Dec 20, 2025 -

Highland Park Ford Lincoln responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 17, 2025

Dealership Rating

Employee Rating

First rate service Friendly staff Useful reminders Promt and on time Did oil change in the worst weather AAA++ Promt and on time Did oil change in the worst weather AAA++ More

by JCHLOPEK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Laufer

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Dec 20, 2025 -

Highland Park Ford Lincoln responded

Hello, we appreciate your feedback of our Staff's outstanding service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 14, 2025

Dealership Rating

Employee Rating

Chris was prompt and courteous and it was great that someone came to my house rather than me having to bring my car in someone came to my house rather than me having to bring my car in More

by DEBBIECOOPER0

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 15, 2025 -

Highland Park Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!