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Chris Fanella

Overview Reviews (104)

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Chris Fanella

Chris Fanella | Page 5

Parts and Service director

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.9

104 Reviews

Overview Reviews (104)

4.9

104 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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104 Reviews of Chris Fanella

December 06, 2025

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Employee Rating

Great, fast service Top notch mechanics , very professional Will continue to highly recommend Your establishment professional Will continue to highly recommend Your establishment More

by Pops@659

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Michael Hedrick, Rocky Fanella

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Dec 07, 2025 -

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 04, 2025

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Employee Rating

The parking lot is hard to get around and the service took longer than expected but I was warned that they were busy. took longer than expected but I was warned that they were busy. More

by beth18

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 05, 2025 -

Highland Park Ford Lincoln responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

November 25, 2025

Dealership Rating

Employee Rating

After Chris installed the moldings on my vehicle the left door was coated with the black adhesive that he used to glue the moldings which I had to clean myself door was coated with the black adhesive that he used to glue the moldings which I had to clean myself More

by flaviusbrici

Verified Customer

Recommend Dealer

Other Employees Tagged: Chris Fanella

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Nov 25, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at (847) 433-7200 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

November 24, 2025

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Employee Rating

Chris and the service department team were courteous, fast, and efficient. I’m am thankful for the attention to detail and quick turnaround! fast, and efficient. I’m am thankful for the attention to detail and quick turnaround! More

by JH

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 26, 2025 -

Highland Park Ford Lincoln responded

Hello, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 24, 2025

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Employee Rating

Overall I was happy with the mobile service. The tech was friendly and on time. I responded to one of Chris's text messages with a question but he didn't reply. Would have been nice to hear back The tech was friendly and on time. I responded to one of Chris's text messages with a question but he didn't reply. Would have been nice to hear back from him. More

by MATTHEW.KOSCHAK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 26, 2025 -

Highland Park Ford Lincoln responded

Hello Matthew, we appreciate your feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 23, 2025

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Employee Rating

Got there early and relaxed in waiting room. 10K service plus sensor software update. Great wash job inside and outside. People friendly Chris always responsive. 10K service plus sensor software update. Great wash job inside and outside. People friendly Chris always responsive. More

by Odendahl

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Nov 25, 2025 -

Highland Park Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 16, 2025

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Great dealership - always there to support any need. Professional, knowledgeable and friendly. Make customers know they are valued. Excellent dealership. Professional, knowledgeable and friendly. Make customers know they are valued. Excellent dealership. More

by RANDEE.STELMAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Nov 17, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

November 15, 2025

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Employee Rating

Quick and efficient That's all I can tell you right now Excellent dealership to work with Excellent dealership to work with More

by SUNSET777

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Nov 20, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you so much for your positive comments about Highland Park Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 15, 2025

Dealership Rating

Employee Rating

I always go to Highland Park Lincoln Mercury. They are so nice there and their service is awesome. They are so nice there and their service is awesome. More

by hopie21

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Michael Hedrick, Rocky Fanella

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Nov 20, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you so much for your positive comments about Highland Park Ford! We are always more than happy to assist you if anything else comes up. Take care!

November 13, 2025

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Employee Rating

Chris was great! It was done correctly the 1st time. I would come back for more service. It was done correctly the 1st time. I would come back for more service. More

by WENDY72SS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Nov 15, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!