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Chris Hayden

Overview Reviews (161) Inventory (1149)

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Chris Hayden

Express Service Advisor

Mac Haik Chevrolet

11711 Katy Fwy.
Houston, TX 77079

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4.8

161 Reviews

Overview Reviews (161) Inventory (1149)

4.8

161 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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161 Reviews of Chris Hayden

September 09, 2025

Dealership Rating

Employee Rating

Great experience with service center. From scheduling to drop off to pick up. Staff was knowledgeable. From scheduling to drop off to pick up. Staff was knowledgeable. More

by CB03

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 09, 2025 -

Mac Haik Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. That Great Mac Haik Feeling Brian Caldwell, Service Director

September 06, 2025

Dealership Rating

Employee Rating

I'm highly disappointed when I came by 9/2 at 8:06PM and Candace M. stated they weren't able to service me for an oil change. I tried calling multiple times before driving from Pearland and no one answered Candace M. stated they weren't able to service me for an oil change. I tried calling multiple times before driving from Pearland and no one answered. There was only one customer that appeared to be checking out in the lobby. I understand you all close at 9 but make it known that you really stop servicing at 8. The only reason I gave a 10 is bc when I arrived the next day, Jorge O. provided great service! More

by smith.mary1

Recommend Dealer

Yes

Other Employees Tagged: Robert Wolf, Horace Manuel, Moe Zayid, Scott Johnson, Brad Kny, Juan Godinez, Christian Diaz, Carlos Murillo , Candance M.

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Sep 06, 2025 -

Mac Haik Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mac Haik Chevrolet! That Great Mac Haik Feeling Brian Caldwell, Service Director

August 21, 2025

Dealership Rating

Employee Rating

MacHaik always goes above and beyond to get my vehicle in service as fast as possible. Mr. Hayden made sure I understood with detail every issue with my vehicle. service as fast as possible. Mr. Hayden made sure I understood with detail every issue with my vehicle. More

by romjudy07

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 21, 2025 -

Mac Haik Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. That Great Mac Haik Feeling Brian Caldwell, Service Director

August 16, 2025

Dealership Rating

Employee Rating

They did a really good job. Working on my car. They fixed the break issue. I only wish that I could’ve used the coupon that I had available for it, but the work was really good. Working on my car. They fixed the break issue. I only wish that I could’ve used the coupon that I had available for it, but the work was really good. In my brakes. Work much better. More

by jasonozer

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Caldwell, Russell Casteel, Kayla Charles, Jim Cox, Billy Cassels, Juan Godinez, James Chatman, Christian Diaz, Elizabeth Hellman

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Aug 17, 2025 -

Mac Haik Chevrolet responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! That Great Mac Haik Feeling Brian Caldwell, Service Director

August 15, 2025

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Employee Rating

Excellent service! 1 hour to do a tire rotation and oil change it’s pretty good. 1 hour to do a tire rotation and oil change it’s pretty good. More

by Victor Sanchez

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 15, 2025 -

Mac Haik Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. That Great Mac Haik Feeling Brian Caldwell, Service Director

July 22, 2025

Dealership Rating

Employee Rating

Perfect place, from the management all the way to the sales, Tambien no mas puedo decir que la atencion fue muy buena gracias MacHaik sales, Tambien no mas puedo decir que la atencion fue muy buena gracias MacHaik More

by fory21

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kelly Robinson, Vince Swanson Jr, Jorge Sanchez, Alex Varela, Brian Caldwell, Russell Casteel, Kayla Charles

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Jul 22, 2025 -

Mac Haik Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mac Haik Chevrolet. That Great Mac Haik Feeling Brian Caldwell, Service Director

July 17, 2025

Dealership Rating

Employee Rating

Chris Hayden is fantastic Thank you for all your help Like always excellent service from the beginning to the end help Like always excellent service from the beginning to the end More

by Max

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Caldwell

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Jul 18, 2025 -

Mac Haik Chevrolet responded

Jul 18, 2025 -

Max responded

Best service ever on any of my previous vehicles

Jul 25, 2025 -

Max responded

Appreciate it

July 13, 2025

Dealership Rating

Employee Rating

Excellent customer service! Kept me up to date on the progress of my vehicle. Many thanks. Kept me up to date on the progress of my vehicle. Many thanks. More

by aggietigermom

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Caldwell , Brent Henkhaus

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Jul 13, 2025 -

Mac Haik Chevrolet responded

July 10, 2025

Dealership Rating

Employee Rating

Excellent service always! I walk out confident about my purchase and always look forward to my next one. I highly recommend Mac Haik Chevrolet! I walk out confident about my purchase and always look forward to my next one. I highly recommend Mac Haik Chevrolet! More

by MDVALERIE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Antione Burks, Freddy Zelaya, Jose Rodriguez, Wayne Depenbrock, Faraun Pruitt, Branden York, Mike Artinian, Mark Trotter , Willona McNeal

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Jul 10, 2025 -

Mac Haik Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. That Great Mac Haik Feeling Brian Caldwell, Service Director

July 10, 2025

Dealership Rating

Employee Rating

Very good service, Staff was helpful and polite. I will be back. Service employee said my vehicle would be done in 1:30 and it was done 1:15! I will be back. Service employee said my vehicle would be done in 1:30 and it was done 1:15! More

by JM778411

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Alex Ozomma

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Jul 10, 2025 -

Mac Haik Chevrolet responded

Thank you so much for your excellent review! We are delighted that Alex, Chris, and our team had the opportunity to work with you, and we are thrilled that you found your experience with us at Mac Haik Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. That Great Mac Haik Feeling Brian Caldwell, Service Director

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