Christine Feteira | Page 9

Chambers Lincoln of Norwood, MA may boast all it wants about their service departments. Well, I’m one of their customers for the time being and find them nothing less than abhorant to deal with. It w about their service departments. Well, I’m one of their customers for the time being and find them nothing less than abhorant to deal with. It was July 19, 2021, that I contacted Herb Chambers Lincoln in Norwood, relative to the engine in my 2019 MKZ leased vehicle was making unfamiliar loud noises. I brought it right in and was informed by the service department that the engine would need to be replaced or rebuilt. This is a vehicle with only 22,000 miles on it. In the meantime, I was temporarily provided with a little ‘roller skate’ of a vehicle, with filthy inside windows from Enterprise car rental to use. It was in no-way a comparison to the MKZ I leased from Chambers with its options. Nonetheless, with the understanding that the MKZ repair wouldn’t be too long, I took the rental and signed for the car insurance option in case anything happened during the supposedly short rental. After a number of weeks, Enterprise called me for my credit card again. That’s when I learned that my insurance for the rental to date was now $1,000 out of my pocket. Yes, I was stupid for opting for the additional insurance, but I wouldn’t have been placed in that position if it wasn’t for Chambers. I then called service and informed them of same and that I wanted my MKZ back or another MKZ with the options I had. But Chambers couldn’t or wouldn’t meet my request. The service department then provided me with a small SUV to use, with once again, dirty windows inside, and not in any way a comparison to the MKZ and my options. After another month went by, I called service and was provided with a used MKZ that was older than my leased one, and without my options like navigation, and also with dirty windows inside. Now the substitute MKZ change oil light is on and it needed to be brought in for service. I didn’t get my original leased car back until November 17. It was washed but the inside windows were dirty. (What a surprise!). Chambers had the vehcicle to repair for four (4) months. During that time period, not only have I been driving inferior products, but also paid $1,000 out of my pocket for insurance. Jason, the service manager stated they had lost five-mechanics, and that was why repairs were slower than normal. (How do you loose five mechanics if your treating them right?) Nonetheless, the day after I pick the car up, another noise is coming from the undercarriage and I have to take it back into Chambers. My 3-year lease expires this June, some 6 months away. I tried negotiating with Chambers for them to just keep the car and terminate my lease since Chambers failed to perform under the lease agreement. They refused. Now I bring my leased car back Monday for service to look at. Stay tuned! More

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Everyone is so courteous helpful and knowledgeable any time you go to this Dealership lovit time you go to this Dealership lovit More

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The professionalism and respect that was shown to me was outstanding! Christine is amazing and really knows her stuff. She is very patient, kind and takes pride in finding the best fit for the customer. Ove outstanding! Christine is amazing and really knows her stuff. She is very patient, kind and takes pride in finding the best fit for the customer. Overall the staff is amazing and I’m very happy with my experience. More

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Jason is very helpful, accommodating, keep me informed of my status, explains what is happening and treats me with respect. my status, explains what is happening and treats me with respect. More

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sales person is great, but after you buy the car that doesn’t do you any good. ! Service is disorganized…,loaner car and valet service is not reliable…Service department doesn’t communicate with one an doesn’t do you any good. ! Service is disorganized…,loaner car and valet service is not reliable…Service department doesn’t communicate with one another… the person who held the place together Danielle is no longer there… a huge loss. ! Brianna is trying and is good …lol it suppose to be Lincoln with impeccable service not what it use to be. Service knew i was annoyed and didn’t have the courtesy to reach out to me! However lincoln vehicles are amazing just sad that this dealership isn’t what it should be! More

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Always a good experience ,brought my car in for oil change and tire rotation at 7:15 was out by 9:15 seems like everyone has a problem with help. change and tire rotation at 7:15 was out by 9:15 seems like everyone has a problem with help. More

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I Had no problem making my deal on buying car and trading in my vehicle in my vehicle More

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My wife’ had a breakdown and Jason and his team were right there took care of ever detail and car was fixed and back to us in no time! right there took care of ever detail and car was fixed and back to us in no time! More

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Everyone there was fantastic, and courteous ,knowledgeable and very helpful. The atmosphere was great. Overall a great experience. ,knowledgeable and very helpful. The atmosphere was great. Overall a great experience. More

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Gregory was our Salesman. He was awesome! The dealership is top notch! Service was great! I highly recommend Herb Chambers Lincoln. is top notch! Service was great! I highly recommend Herb Chambers Lincoln. More

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