Christine Klaben | Page 108

Never underestimate how AWESOME a dealer can be! Everytime I need a new car, or service for the one I have I choose KLABEN LINCOLN in Kent, Ohio I had a couple factory issues with my last two Linc Everytime I need a new car, or service for the one I have I choose KLABEN LINCOLN in Kent, Ohio I had a couple factory issues with my last two Lincoln MKZ, one being tires. The low profile tires on new cars has not worn well, and this last new car one of the tires blew out at 20,000 miles. MR. Rich Klaben had roadside assistance handle my mishap within hours, and installed four NEW tires at no cost to myself as his service manager Tom was unavailable and Carl handled the complete process Including loaner car. When I received my car back it was washed and ready to go. MR Klaben took It upon himself to phone me that evening and ask if I was completely satisfied. WHAT A GREAT SERVICE, And SALES team. Like visiting friends when you go for service.. More

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Great Experience I bought a 2017 Escape from Matt, Tim, and Andy in August of 2017. They are personable, down to earth, and willing to work with you. Sadly my wife g I bought a 2017 Escape from Matt, Tim, and Andy in August of 2017. They are personable, down to earth, and willing to work with you. Sadly my wife got into an accident and the brand new car was totaled. I contacted Matt and he got my wife into a new 2018 Escape. Matt, Andy, and Christine made the experience as stress free as possible. I highly recommend everyone I dealt with if you're looking to buy a new car. More

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Awesome bob Yes bob at Ford is awesome we have been dealing with bob for over 6 yrs and love him we trust him fully with our life Yes bob at Ford is awesome we have been dealing with bob for over 6 yrs and love him we trust him fully with our life More

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Great experience, awesome people Thanks to Mike Cooney, Matt Moyers, Mr. Klaben, and the Klaben Ford Team, I was able to get an amazing new F150. Every single person there was very h Thanks to Mike Cooney, Matt Moyers, Mr. Klaben, and the Klaben Ford Team, I was able to get an amazing new F150. Every single person there was very helpful and made getting a new vehicle very easy. More

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Overall a Success- Thank you Louis! I was able to find a vehicle. Louis was excellent- very professional. Christine was very nice. Another gentleman helped w/ the trade-in as well. I was able to find a vehicle. Louis was excellent- very professional. Christine was very nice. Another gentleman helped w/ the trade-in as well. More

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GREAT EXPERIENCE I met Tyler Kline, a salesman, a week before we completed the deal on a 2016 Lincoln MKZ. I was feeling the loss of my 2010 that was totaled in an a I met Tyler Kline, a salesman, a week before we completed the deal on a 2016 Lincoln MKZ. I was feeling the loss of my 2010 that was totaled in an accident several weeks prior. Tyler was sensitive and understanding and found a car the same color that I liked even more than my old one. Also, he was not pushy but patient, giving me a chance to make up my mind. He worked with me on the price and we closed everything quickly and to everyone's satisfaction. Since then he has followed up by phone to answer any questions I might have. More

by adaparker1 Verified Customer Verified Customer

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Exception... start to finish! I emailed Klaben after finding a vehicle on-line @ Klaben.com I received both a phone call and text message within 10 minutes. I spoke with Matt Moy I emailed Klaben after finding a vehicle on-line @ Klaben.com I received both a phone call and text message within 10 minutes. I spoke with Matt Moyers on the phone, and he (along with Chris Volk) texted me all the information I needed. I arrived at the dealership Saturday afternoon, and both salesmen answered all of my questions. I took the car out for a quick test drive, signed all the paperwork, and finalized pick-up details - all within an hour! When I picked up the car, it was clean and had a full tank of gas! I worked with Christine to sign all the final papers, and she was amazing! After about half an hour, I was driving home in my new car! This was the nest car-buying experience I have ever had. I will definitely buy my next vehicle here as well. Top notch! More

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Leased a new Escape quickly They had the vehicle I wanted. They answered all my questions. They took time to explain in detail all the features and made sure I knew how to use They had the vehicle I wanted. They answered all my questions. They took time to explain in detail all the features and made sure I knew how to use them. I have been coming here for years and drive past a couple of other ford dealerships on my way. More

by Escape Driver Verified Customer Verified Customer

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friendley fast. they go the distance to help in everyway I HAVE TO SAY THESE GUYS GO THE DISTANCE TO HELP IN EVERY WAY THE OWNER TAKES THE TIME TO GET TO KNOW YOU PERSONALLY THE SALESMAN I HAD DONE MORE FOR I HAVE TO SAY THESE GUYS GO THE DISTANCE TO HELP IN EVERY WAY THE OWNER TAKES THE TIME TO GET TO KNOW YOU PERSONALLY THE SALESMAN I HAD DONE MORE FOR ME THAN ANY OTHER SALESMAN. IVE BEEN BUYING CARS AND TRUCKS FOR 30 YEARS THIS HAS BEEN THE BEST EXPERIENCE I EVER HAD . FROM START TO END THANKS RICH DAN AND FINANCE DEPT. More

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Great Customer Service J.T. helps you get the best deal for you. With great negotiations and walks you through everything step by step. He is a very pleasant, easy going kin J.T. helps you get the best deal for you. With great negotiations and walks you through everything step by step. He is a very pleasant, easy going kind of guy. And takes care of you. More

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