Clara Torres | Page 8

Honda of Valley Stream responded

Hi there, We're thrilled to hear Clara made your visit such a positive one with her professionalism and kind demeanor. If there's anything else you need, please don’t hesitate to reach out!

Honda of Valley Stream responded

When we service a vehicle we check the tire condition, wear pattern, and thread life left. If an object is puncturing the tire we notify the customer and suggest repair or replacement. At the time of service this wasn't the case. However, when you came back in weeks after servicing the vehicle, your left rear tire had an obvious nail stuck on its sidewall that was shown to you upon arrival. As for the several excessive phone hold times, it is not our normal. Please contact our assistant service manager, Tony Vicente, at 516-285-6655, ext. 126, so we can trace it. Thank you.

Honda of Valley Stream responded

Hi, Thank you for taking the time to share your experience. We’re truly grateful for your kind words about Clara Torres—she’ll be happy to know her patience, professionalism, and compassion made a tough visit much easier. We're honored to have served you and your son with care and respect. If you ever need anything, please don’t hesitate to reach out!

Honda of Valley Stream responded

Hi there, Thank you for the wonderful feedback! We're glad to hear you had a positive experience and that the staff was helpful and understanding throughout. Your recommendation means a lot—if you ever need anything, please don’t hesitate to reach out!

Honda of Valley Stream responded

Hi there, Thank you for the kind words! We're so glad to hear the team made your experience a positive one with their welcoming and informative approach. If you ever need anything, please don’t hesitate to reach out!

Honda of Valley Stream responded

Hi there, Thank you for sharing your experience! We're glad to hear your visit was pleasant and that your service representative was both friendly and patient. We appreciate your continued trust and look forward to seeing you again. If you need anything in the meantime, please don’t hesitate to reach out!

Honda of Valley Stream responded

Hi there, Thank you for your feedback! We're glad you were happy with the service and that the clean, comfortable waiting area made the time pass more pleasantly. If you ever need anything else, please don’t hesitate to reach out!

Honda of Valley Stream responded

Hi there, Thank you for the great feedback! We're pleased to hear the service met your expectations and that your representative provided courteous and professional support. If you need anything in the future, please don’t hesitate to reach out!

Honda of Valley Stream responded

Hi there, Thank you for your kind words! We’re so glad Clare went the extra mile to assist you. Your appreciation means a lot to us. If there’s anything more we can do, please don’t hesitate to reach out!

Honda of Valley Stream responded

Hi there, Thank you for your continued trust and loyalty since purchasing your CR-V in 2018! We're glad to hear you've been satisfied with the service provided by Honda Valley Stream. If there’s ever anything more we can do for you, please don’t hesitate to reach out!