Cody Stengl | Page 16

Gateway Fargo is our go to company when get our vehicle. Kevin N. is always our guy. He is the best! Kevin N. is always our guy. He is the best! More

by peterjohnrmtrn Verified Customer Verified Customer

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This service center needs work with communication and customer satisfaction, I had to come back three times to have the issues resolved. The first day I waited in the lobby, approximately six hours after customer satisfaction, I had to come back three times to have the issues resolved. The first day I waited in the lobby, approximately six hours after getting anxious and upset I realized the vehicle was parked out front, and no one had tried to communicate with me, or tell me that they would be needing it overnight. They Claimed they needed 30 minutes to an hour to Inspect it. Why I waited six hours, and personally had to discover the vehicle parked outside? I’m not sure. I assume it was due to miscommunication due to the fact that the original service tech was gone by the time I came back to ask about my vehicle, He had passed my information to someone else, and they failed to notify me as I waited in the lobby. They told me to come back the next day and everything would be done. The next day came I waited around four hours for them to tell me they would be needing my vehicle overnight again. They returned the vehicle with major scratches all over my glove box and passenger Foot siding. I think it’s fair to mention I had only owned the vehicle for two weeks after purchasing it directly from them. The sales team went above and beyond to make sure I was happy, but unfortunately, it was a nightmare to deal with the service techs. More

by brayanbarajas75 Verified Customer Verified Customer

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Very friendly and clean environment, super honest and helpful! 5 stars all the way around! helpful! 5 stars all the way around! More

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Ahston was great! ! He was very informing and knowledgeable about the vehicle we purchased and was great throughout the whole process. Highly recommend! ! He was very informing and knowledgeable about the vehicle we purchased and was great throughout the whole process. Highly recommend! More

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I had a great experience with John, but didn't appreciate being sold service contracts. being sold service contracts. More

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Representative was very knowledgeable and helpful. He. Kept.me informed on different vehicles that may be available. Dealership was very comfortable to be in💫 He. Kept.me informed on different vehicles that may be available. Dealership was very comfortable to be in💫 More

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Eli, was a very polite, curious young man. He was helpful when it came to answering all of our questions. Eli kept us informed of when we would be up to speak with financial. He also had a fir He was helpful when it came to answering all of our questions. Eli kept us informed of when we would be up to speak with financial. He also had a firm handshake and I feel that is a important when doing business. More

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Great customer service. Explained everything really well. Upfront with all costs and financing options. Very happy with our purchase. Explained everything really well. Upfront with all costs and financing options. Very happy with our purchase. More

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I was pleased with this dealership from the moment I walked in. I would definitely recommend this dealership to anyone. walked in. I would definitely recommend this dealership to anyone. More

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Great service and helpful staff! ! I only wanted one color and the managers went out of their way to find it and get it to the dealership. Very impressive service. ! I only wanted one color and the managers went out of their way to find it and get it to the dealership. Very impressive service. More

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