Colin Simmons | Page 11

As a customer for almost 20 years I am pleased with the service from Family Hyundai. Typically I get excellent service. However, on the rare occasions when they don't get it right they go above and beyond service from Family Hyundai. Typically I get excellent service. However, on the rare occasions when they don't get it right they go above and beyond to make things right. More

by kscott20002019 Verified Customer Verified Customer

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I have in patronizing family Hyundai for almost 20 years! What has kept me coming back is the excellent customer service and friendly demeanor of the staff specifically Colin lately! Colin has been my servic What has kept me coming back is the excellent customer service and friendly demeanor of the staff specifically Colin lately! Colin has been my service advisor for a couple of years now and I've truly enjoyed working with him! More

by kscott20002019 Verified Customer Verified Customer

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This was my 2nd visit to the dealership with the same problem (car shakes/jerks when driving slow or slowing down). Each time they do a test drive, they cannot detect the problem. Each time I leave and d problem (car shakes/jerks when driving slow or slowing down). Each time they do a test drive, they cannot detect the problem. Each time I leave and drive a day or two the issue occurs. There needs to be a better plan than for me to keep bringing it back, and the service department not finding the issue. It happens sporadically when I am driving it. I go to family because i like the service center, but they are 20 miles from my home, and each time i have an appt scheduled I have to drive 20 miles to bring it in to be told they can't detect the issue. Also, normally after driving 20 miles it does not happen. The Salesperson said when it happens again just bring it in, but again...you are so far from my home. There is a much closer dealer, and although i prefer Family's service center, but I may have to change locations. it's very frustrating. That all being said...I don't hold this against my service rep. but the actual mechanics should have other options or spend more time or test drive at different times to try and actually experience the problem. But there have been no suggestions or options, other than when it happens again, bring it back...ughh More

by SHASLA Verified Customer Verified Customer

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Excellent service and sales team Can't say enough about the servicing of my Hyundai's Bought a new Tucson and Mayweather and Matt were good to work with. the servicing of my Hyundai's Bought a new Tucson and Mayweather and Matt were good to work with. More

by cunandgcp Verified Customer Verified Customer

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We live this dealership. Christy is the BEST!!! Everett Warner and Maria Warner. We tell our friends. My children have bought 3 cars!! Christy is the BEST!!! Everett Warner and Maria Warner. We tell our friends. My children have bought 3 cars!! More

by MARIA WARNER Verified Customer Verified Customer

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Great customer service. Got me in and out. They’re great up there. They got me right 💪🏾 Got me in and out. They’re great up there. They got me right 💪🏾 More

by nicolevalent96 Verified Customer Verified Customer

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Great experience, kept in contact with the progress and when the parts came in Thank you when the parts came in Thank you More

by BLACKCHEVELLE Verified Customer Verified Customer

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The service department is great. Brian always takes care of us.Make sure that the car is repaired.Does a good job with our oil changing?Keeps our appointments up to date.We really app Brian always takes care of us.Make sure that the car is repaired.Does a good job with our oil changing?Keeps our appointments up to date.We really appreciate the work that brian does for us More

by GOG1007587 Verified Customer Verified Customer

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Very professional and good service and my expectation were met It was easy and accessible to get an appointment and a very timely schedule .I was very satisfied with the service I received were met It was easy and accessible to get an appointment and a very timely schedule .I was very satisfied with the service I received More

by GWENDOLYNFERGUSON199 Verified Customer Verified Customer

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Great service. They lived up to their promises and replaced my engine with no cost to me. They lived up to their promises and replaced my engine with no cost to me. More

by dawn.speakman Verified Customer Verified Customer

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