Colin Simmons | Page 11

The seat and cushion was not put back as found. There was also something not reset. I had to call three times before I got assistance with remediating the issue. There was also something not reset. I had to call three times before I got assistance with remediating the issue. More

by Dr. Kay F. Ward McDuffie Verified Customer Verified Customer

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Al, Jerry & Maverick are awesome to work with. They make the sales transaction so easy. If anyone is looking for a Hyundai, please go to Family Hyundai in Tinley Park and meet with these gentlemen They make the sales transaction so easy. If anyone is looking for a Hyundai, please go to Family Hyundai in Tinley Park and meet with these gentlemen. You will be very happy. Also, their service department is excellent. More

by joseb40 Verified Customer Verified Customer

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Always a good experience. Definately a knowledgable and friendly staff. I WILL BE BACK FOR MY NEXT OIL CHANGE FOR SURE! Definately a knowledgable and friendly staff. I WILL BE BACK FOR MY NEXT OIL CHANGE FOR SURE! More

by ANNMBRAZ Verified Customer Verified Customer

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I serviced my Hyundai Sonata and upon my arrival I was greeted by Colin Simmons, who has been taking care of my vehicle for the past 10 years. I always feel that Colin is making sure my Sonata is getting greeted by Colin Simmons, who has been taking care of my vehicle for the past 10 years. I always feel that Colin is making sure my Sonata is getting the best service. I was in for a routine oil change and the time went by so fast I could not believe my car was ready. Colin reviewed my inspection report and was pleased to drive off in a much cleaner car than I brought in. I feel that my Sonata is getting the best service at Family Hyundai where I purchased it from. More

by Sue D Verified Customer Verified Customer

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Friendly and helpful service reps and team. Waiting room was comfortable and snacks were good. No complaints and I'll be back Waiting room was comfortable and snacks were good. No complaints and I'll be back More

by caridadroja Verified Customer Verified Customer

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As a customer for almost 20 years I am pleased with the service from Family Hyundai. Typically I get excellent service. However, on the rare occasions when they don't get it right they go above and beyond service from Family Hyundai. Typically I get excellent service. However, on the rare occasions when they don't get it right they go above and beyond to make things right. More

by kscott20002019 Verified Customer Verified Customer

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I have in patronizing family Hyundai for almost 20 years! What has kept me coming back is the excellent customer service and friendly demeanor of the staff specifically Colin lately! Colin has been my servic What has kept me coming back is the excellent customer service and friendly demeanor of the staff specifically Colin lately! Colin has been my service advisor for a couple of years now and I've truly enjoyed working with him! More

by kscott20002019 Verified Customer Verified Customer

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This was my 2nd visit to the dealership with the same problem (car shakes/jerks when driving slow or slowing down). Each time they do a test drive, they cannot detect the problem. Each time I leave and d problem (car shakes/jerks when driving slow or slowing down). Each time they do a test drive, they cannot detect the problem. Each time I leave and drive a day or two the issue occurs. There needs to be a better plan than for me to keep bringing it back, and the service department not finding the issue. It happens sporadically when I am driving it. I go to family because i like the service center, but they are 20 miles from my home, and each time i have an appt scheduled I have to drive 20 miles to bring it in to be told they can't detect the issue. Also, normally after driving 20 miles it does not happen. The Salesperson said when it happens again just bring it in, but again...you are so far from my home. There is a much closer dealer, and although i prefer Family's service center, but I may have to change locations. it's very frustrating. That all being said...I don't hold this against my service rep. but the actual mechanics should have other options or spend more time or test drive at different times to try and actually experience the problem. But there have been no suggestions or options, other than when it happens again, bring it back...ughh More

by SHASLA Verified Customer Verified Customer

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Excellent service and sales team Can't say enough about the servicing of my Hyundai's Bought a new Tucson and Mayweather and Matt were good to work with. the servicing of my Hyundai's Bought a new Tucson and Mayweather and Matt were good to work with. More

by cunandgcp Verified Customer Verified Customer

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We live this dealership. Christy is the BEST!!! Everett Warner and Maria Warner. We tell our friends. My children have bought 3 cars!! Christy is the BEST!!! Everett Warner and Maria Warner. We tell our friends. My children have bought 3 cars!! More

by MARIA WARNER Verified Customer Verified Customer

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