Colin Simmons
Colin Simmons at Family Hyundai

Colin Simmons | Page 38

Service Advisor

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.6
2,261 Reviews
4.6

2,261 Reviews

Write a Review

2261 Reviews of Colin Simmons

February 22, 2024

Dealership Rating
Employee Rating

Still dealing with a check engine light and front brake pads that are now squeaking. After all of my brakes were checked less than a month ago. Takes 2 months to get an appointment for the same issues I've More

by knewsome1
Recommend Dealer
No

Other Employees Tagged: Mike Majors

Feb 26, 2024

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 21, 2024

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The salesman was not pushy. He let me make the choice and decision regarding my trade up. More

by SMITHROLISHA
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 21, 2024

Family Hyundai responded

Rolisha, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

February 17, 2024

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Service was completed within the promised time. Wait area was good. Could have some used some explanation about repairs and car wash. More

by CURLYKAB
Service Price Transparency
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Recommend Dealer
Yes
Feb 18, 2024

Family Hyundai responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

February 13, 2024

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They get the job done. Definitely made them the one's to get your car right More

by ANTMAN762006
Service Price Transparency
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Recommend Dealer
Yes
Feb 14, 2024

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 09, 2024

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Dealing with my sales representative I didn't get my lifetime oil Changes that were supposed to transfer over from my first new car purchase, and I felt rushed and didn't feel comfortable and Dealing wi More

by ALEX02111977
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Ricky Gushi, Mike Majors, Robbie Watson , Mike

Feb 14, 2024

Family Hyundai responded

We're sorry to hear about your experience, Alex, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 05, 2024

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In my view, the majority of individuals aim for a 5/5 star rating. Yet, Colin Simmons surpassed this goal. His exceptional service not only ensured speed and efficiency but also demonstrated an ability t More

by Matthew
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mayweather Shorter

Feb 06, 2024

Family Hyundai responded

Matthew, Thank you! Colin and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

February 02, 2024

Dealership Rating
Employee Rating

Family is exactly that. Family Hyundai treats you like family. They take care of you and your vehicle. I purchased 3 cars from them. Service attendants are above and beyond More

by DIANARAPNI
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Michael Kratschmer , Ken from service

Feb 02, 2024

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

February 01, 2024

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Employee Rating

When I dropped off the car I said to do open recall & oil change. They called and said I need a battery. I said ok. They called and said the car was ready to pick up. They quoted a price that only included t More

by pajoe55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 05, 2024

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 26, 2024

Dealership Rating
Employee Rating

my only problem is that there is a long wait to get an appointment. Otherwise the the service advisor was helpful, knowledgeable, and friendly. More

by bobbobkleinphoto
Recommend Dealer
Yes
Jan 29, 2024

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 24, 2024

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Employee Rating

Great staff. .. great service... easy to deal with .. very informative with any questions I asked More

by Jabdelsamad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 24, 2024

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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