Still dealing with a check engine light and front brake
pads that are now squeaking. After all of my brakes were checked less than a month ago. Takes 2 months to get an appointment for the same issues I've
pads that are now squeaking. After all of my brakes were checked less than a month ago. Takes 2 months to get an appointment for the same issues I've been out there 3 times already to address.
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by knewsome1
Verified Customer
Verified Customer
Feb 26, 2024 -
Family Hyundai responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
The salesman was not pushy.
He let me make the choice and decision regarding my trade up.
He let me make the choice and decision regarding my trade up.
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by SMITHROLISHA
Verified Customer
Verified Customer
Service Price Transparency
Feb 21, 2024 -
Family Hyundai responded
Rolisha, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.
Service was completed within the promised time.
Wait area was good. Could have some used some explanation about repairs and car wash.
Wait area was good. Could have some used some explanation about repairs and car wash.
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by CURLYKAB
Verified Customer
Verified Customer
Service Price Transparency
Feb 18, 2024 -
Family Hyundai responded
Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.
They get the job done.
Definitely made them the one's to get your car right
Definitely made them the one's to get your car right
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by ANTMAN762006
Verified Customer
Verified Customer
Service Price Transparency
Feb 14, 2024 -
Family Hyundai responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Dealing with my sales representative I didn't get my
lifetime oil Changes that were supposed to transfer over from my first new car purchase, and I felt rushed and didn't feel comfortable and Dealing wi
lifetime oil Changes that were supposed to transfer over from my first new car purchase, and I felt rushed and didn't feel comfortable and Dealing with Service made me feel worse, especially after finding out service couldn't save or work on my car so I lost My Kona Iron Man and was given a Loner that had to many Issues, feeling like I didn't matter even when I was told take my time that I had a case in progress With Hyundai it was a factory Defect.
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by ALEX02111977
Verified Customer
Verified Customer
Feb 14, 2024 -
Family Hyundai responded
We're sorry to hear about your experience, Alex, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
In my view, the majority of individuals aim for a 5/5
star rating. Yet, Colin Simmons surpassed this goal. His exceptional service not only ensured speed and efficiency but also demonstrated an ability t
star rating. Yet, Colin Simmons surpassed this goal. His exceptional service not only ensured speed and efficiency but also demonstrated an ability to maintain order, handle dissatisfied customers, and ensure a seamless operation. I firmly believe that Colin is a crucial component contributing to the excellence of Hyundai.
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by Matthew
Verified Customer
Verified Customer
Service Price Transparency
Feb 06, 2024 -
Family Hyundai responded
Matthew, Thank you! Colin and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.
Family is exactly that.
Family Hyundai treats you like family. They take care of you and your vehicle. I purchased 3 cars from them. Service attendants are above and beyond
Family Hyundai treats you like family. They take care of you and your vehicle. I purchased 3 cars from them. Service attendants are above and beyond the best!!
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by DIANARAPNI
Verified Customer
Verified Customer
Service Price Transparency
Feb 02, 2024 -
Family Hyundai responded
Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!
When I dropped off the car I said to do open recall & oil
change. They called and said I need a battery. I said ok. They called and said the car was ready to pick up. They quoted a price that only included t
change. They called and said I need a battery. I said ok. They called and said the car was ready to pick up. They quoted a price that only included the battery change. I called to see if the oil was change and was hung up on 5 times. Finally someone called back and said he forgot the oil change. Ane they would bring the car back in. Finally after 5 hrs I got my car. The receipt said they topped off fluids. They did not.
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by pajoe55
Verified Customer
Verified Customer
Service Price Transparency
Feb 05, 2024 -
Family Hyundai responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
my only problem is that there is a long wait to get an
appointment. Otherwise the the service advisor was helpful, knowledgeable, and friendly.
appointment. Otherwise the the service advisor was helpful, knowledgeable, and friendly.
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by bobbobkleinphoto
Verified Customer
Verified Customer
Jan 29, 2024 -
Family Hyundai responded
Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Great staff.
.. great service... easy to deal with .. very informative with any questions I asked
.. great service... easy to deal with .. very informative with any questions I asked
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by Jabdelsamad
Verified Customer
Verified Customer
Service Price Transparency
Jan 24, 2024 -
Family Hyundai responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.