Colton Thomas | Page 11

Purchased on 12/19/22, today is 1/7/23 and I was charged a $25 late fee on my trade-in vehicle which they were to pay off. Still, no check for TTL to register in Texas. Paper tags are only good in Texas for a $25 late fee on my trade-in vehicle which they were to pay off. Still, no check for TTL to register in Texas. Paper tags are only good in Texas for 10 days, which we are well past. My payment is due on February 2nd, yet I have received nothing from KIA finance. I was told yesterday to check back in a week to see if the paperwork has been released. This is my wife's third Sorento, we never had an issue with KIA America's finance before, so I am unsure why this delay. Will attempt to call KIA corporate Monday and find out why such a delay. Not sure about the dealership rating until all is resolved. Colton was great, not sure about the finance department yet. More

Report | Print

Super easy to deal with! !!! This is the 2nd new vehicle I have purchased!!! Great !!! This is the 2nd new vehicle I have purchased!!! Great More

by wendyborden Verified Customer Verified Customer

Report | Print

Fast and quick service. My overall service visit was outstanding. Nice and friendly staff very helpful My overall service visit was outstanding. Nice and friendly staff very helpful More

by Flowers Verified Customer Verified Customer

Report | Print

Arion and Daniel were very helpful with finding us a car we liked within our price range. The 1 star review is simply due to the fact that less than 4 days after leaving the lot, my car died in my work park we liked within our price range. The 1 star review is simply due to the fact that less than 4 days after leaving the lot, my car died in my work parking lot. I had a friend jump it, while on the phone with the dealership who told me it was a maintenance issue which isn’t covered by our warranty. After getting jumped I barely made it to the autozone house the street where without even opening the hood the man told me my battery was old. He could tell that by the smell alone. I hadn’t even driven the car 30 miles yet, and the battery went out. After further analysis the man told me not only was it an old battery, but it wasn’t even the right one for the car. I called the service department and told them they gave us the wrong battery and they told us that yet again it was a maintenance issue. It was negligent of Kia of Lawton to sell us a car that had the wrong battery in it. I asked if we would be reimbursed for having to spend almost 300$ on the right battery and they said we can drop it off and have them look at it but it will cost around the same. I spent a week shopping around and when I finally landed on a car, it breaks down in less than that time. More

by tatiana Verified Customer Verified Customer

Report | Print

Services was great and all of the staff are friendly and helpful. I didn’t like that the ac was messed up and they didn’t tell me until I brought it to their attention when I purchased the car, but I apprec helpful. I didn’t like that the ac was messed up and they didn’t tell me until I brought it to their attention when I purchased the car, but I appreciated that they fixed it in a timely manner More

by princess_laqueata Verified Customer Verified Customer

Report | Print

Great job great great great great great great great great great great great great job great great great great job More

by ymcet1 Verified Customer Verified Customer

Report | Print

Fast, Friendly, Professional with Excellence, Exceptional, Helpful, kindness, personal, knowledgeable about the vehicles, not high pressure salesman Exceptional, Helpful, kindness, personal, knowledgeable about the vehicles, not high pressure salesman More

by carolyndunkin Verified Customer Verified Customer

Report | Print

Rapid service and friendly employees Good professional Rapid service and friendly employees Good professional performance! Maintenance in a timely manner. Thank you! Rapid service and friendly employees Good professional performance! Maintenance in a timely manner. Thank you! More

by carolyndunkin Verified Customer Verified Customer

Report | Print

I have bought 3 Kia Sorentos from this dealership alone and have always been satisfied with both the salesperson and service advisors!! The best deal!! and have always been satisfied with both the salesperson and service advisors!! The best deal!! More

by KEIKISASHA Verified Customer Verified Customer

Report | Print

I reached out thru cars.com to verify availability and price of a unit listed. I received 3 generic emails but they never answered questions. price of a unit listed. I received 3 generic emails but they never answered questions. More

Report | Print