Cosmo Laurino
Cosmo Laurino at Rallye BMW

Cosmo Laurino | Page 14

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.6
381 Reviews
4.6

381 Reviews

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381 Reviews of Cosmo Laurino

October 24, 2024

Dealership Rating
Employee Rating

No confirm of appointment Did not mention that my house were left in car Had car inspected-did not replace broken wind shield wipe More

by rlee7852
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 25, 2024

Rallye BMW responded

I apologize for the oversight regarding your appointment confirmation and the issues with your vehicle inspection. We strive to provide thorough service, so it's disappointing to hear about these missed details. Please reach out at your convenience so we can address this matter directly and ensure everything is resolved properly. Thank you, Chris Blanco - Service Manager - 516-833-4862

October 21, 2024

Dealership Rating
Employee Rating

All staff were professional and made the experience easy. The suggestions were useful, and improved the process. Cosmo’s communication skills were very helpful. More

by JVDUNNE
Recommend Dealer
Yes
Oct 23, 2024

Rallye BMW responded

We're delighted to hear that Cosmo and the Rallye BMW team made your experience smooth and helpful. Thank you for sharing this positive feedback!

October 21, 2024

Dealership Rating
Employee Rating

Went there for a Brake In, they we’re super friendly and efficient with the job! More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2024

Rallye BMW responded

It means so much that you are a happy customer, Jim! Thank you from all of us at Rallye BMW.

October 17, 2024

Dealership Rating
Employee Rating

The facility was clean. They took me right away to service a tire issue. I was very pleased with the services I received from Rallye BMW. Thank you. I’m More

by NOTGIVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2024

Rallye BMW responded

Thank you for sharing your experience! We're delighted to hear that our team at Rallye BMW provided prompt and satisfactory service. We appreciate your feedback and look forward to assisting you again in the future!

October 16, 2024

Dealership Rating
Employee Rating

Service was fast and courteous. It was performed to expert as I would expect from Rallye More

by TSPJMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2024

Rallye BMW responded

Thank you for this high-star rating of Rallye BMW! We appreciate your business and hope to see you again down the road!

October 10, 2024

Dealership Rating
Employee Rating

Very pleasurable experience. Service was thorough. Technician was knowledgeable. Cosmo kept me updated. Would recommend dealership to friends More

by CJBERG
Recommend Dealer
Yes
Oct 10, 2024

Rallye BMW responded

We're delighted to hear you had a pleasurable experience with us at Rallye BMW. It's great that Cosmo and our team provided thorough service. Thanks for recommending us!

October 09, 2024

Dealership Rating
Employee Rating

Chris is very professional and personable. At the end of what I thought was a simple inspection he needed to secure a loaner car for me though it was not planned for. All worked out well. He More

by VACIRCA0
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Oct 10, 2024

Rallye BMW responded

We're delighted to hear that Chris provided such professional and personable service at Rallye BMW. It's great to know he went the extra mile to ensure everything was handled smoothly for you. Thank you for sharing your experience!

October 08, 2024

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Employee Rating

The Service Department has keep my 2014 BMW running like new! My Service Advisor, Carol Muniz, kept me informed, while the car was being serviced. My last Service Advisor, Adam Romano was just promoted t More

by zayde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Blanco, Carol Clark-Muniz, Danielle Dewling , Matthew Carlson, David Diaz, Adam Romano

Oct 08, 2024

Rallye BMW responded

It's fantastic to hear that our Service Department at Rallye BMW has kept your 2014 running like new! We're proud of the team, including Carol, Adam, Chris, and Matt, for their dedication and expertise. Thank you for your continued trust in us; we look forward to assisting with your next car purchase this January!

Oct 08, 2024

zayde responded

When I think of Rallye BMW, a big smile appears on my face! If your car needs service, Rallye BMWs team is absolutely, positively, the best!

October 01, 2024

Dealership Rating
Employee Rating

No preventative maintenance offered. No effort on mechanic part Brake dust and debris left on vehicle rims. More

by r.keyloun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 02, 2024

Rallye BMW responded

I apologize for the oversight during your visit. We strive to provide thorough service and it seems we fell short this time. Please reach out so we can address these concerns directly. Thank you, Chris Blanco - Service Manager - 516-833-4862

September 29, 2024

Dealership Rating
Employee Rating

They have big selection which makes it easier to find what you want. They are also very welcoming and patient. More

by NAJMSAHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 30, 2024

Rallye BMW responded

Thank you for highlighting our wide selection and welcoming atmosphere at Rallye BMW! We're glad to hear that your experience was positive. Enjoy your new ride!

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