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Cosmo Laurino
Cosmo Laurino at Rallye BMW

Cosmo Laurino | Page 31

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.6
392 Reviews
4.6

392 Reviews

Write a Review

392 Reviews of Cosmo Laurino

April 10, 2023

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Employee Rating

Excellent! !! Great experience with Rallye!! Awesome Team Service and Sales. I'm in love with my I4. More

by Jovana340
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Bret Hines, Scott Robinson, Frank Trotta, Brandon Tibbals, Christopher Williams, Anthony Persaud , Shane Camacho, Adam Romano

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Apr 19, 2023

Rallye BMW responded

Thank you for the review! We appreciate your business and hope to see you back again at Rallye BMW. Safe travels!

April 04, 2023

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Employee Rating

Reliable honest on time friendly provides a nice loaner BMW. Explains everything clearly and no pressure. More

by DOCTORAZIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 05, 2023

Rallye BMW responded

Thanks for the positive review of Rallye BMW! We appreciate your support.

April 04, 2023

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Employee Rating

WELCOMING, ACCOMODATING, THOROUGH, CLEAN. .. CLEAR EXPLANATIONS, PROVIDE A GENERAL REPORT ON THE VEHICLE........AN OVERALL PLEASURE More

by SRACARITO115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Bret Hines, Scott Robinson, Frank Trotta, Brandon Tibbals, Christopher Williams, Anthony Persaud , Shane Camacho, Adam Romano

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Apr 04, 2023

Rallye BMW responded

This review is music to our ears! Thank you for choosing Rallye BMW and for sharing your experience with our team. Drive safely!

February 23, 2023

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Employee Rating

They are always great and responsive. Would not go anywhere else to service my BMW. More

by SHRITT240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz

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Feb 24, 2023

Rallye BMW responded

It's our pleasure to offer attentive communication and an honor to have earned your loyalty. Thank you for being a Rallye BMW customer!

February 15, 2023

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Employee Rating

Excellent communication. It was great service. Every person I dealt with was professional and courteous. More

by jb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bret Hines, Anthony Persaud

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Feb 15, 2023

Rallye BMW responded

Thanks for the great review of Rallye BMW. We appreciate your feedback.

February 14, 2023

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Employee Rating

happy with service so far, i will know more if after one year the car is not giving the problem, since the manager said for two years will be okay with repair, let's wait and see. please with the repair and More

by PETERPOUCHON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Bret Hines, Scott Robinson, Frank Trotta, Brandon Tibbals, Christopher Williams, Anthony Persaud , Adam Romano

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Feb 14, 2023

Rallye BMW responded

Thanks for the review of Rallye BMW, Peter. The team appreciates your feedback. Please let us know if there is anything else we can do for you here down the road.

February 13, 2023

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Employee Rating

Love this dealership, everyone is always friendly, attentive and knowledgeable!! Would highly recommend to all! More

by LOUISEFARRELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon

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Feb 13, 2023

Rallye BMW responded

We're certainly a fan of yours so thank you for recommending Rallye BMW! If there is anything else we can do for you down the road, please let us know. Take care!

February 13, 2023

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Employee Rating

Over charging customer and no communication on repairs. Do not tell you what repairs are stemmed from. Manager fabricated information More

by ISIAHFRANK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Christopher Blanco, Carol Clark-Muniz, Bret Hines, Scott Robinson, Frank Trotta, Brandon Tibbals, Christopher Williams, Anthony Persaud , Adam Romano

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Feb 14, 2023

Rallye BMW responded

This feedback is concerning to receive, as it is never our intention to overcharge or miscommunicate with our customers. I would appreciate the chance to step in and assist you. If you would consider sharing some additional information about your visit, here is my contact info. Thank you, Chris Blanco - Service Manager - 516-833-4862

February 11, 2023

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Employee Rating

Very good service. Staff is great and the whole process was very easy. They even cleaned the car like new. More

by ben.mason.ny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Bret Hines, Scott Robinson, Frank Trotta, Brandon Tibbals, Christopher Williams, Anthony Persaud , Adam Romano

Report | Print
Feb 13, 2023

Rallye BMW responded

Thank you, Ben! We're glad that the Rallye BMW team impressed you and delivered a positive service experience. Have a nice day!

February 10, 2023

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Employee Rating

Car service took a long time to arrive at dealership. no loaner car was available even though I had an appointment which was made 3 days in advance More

by Dagnell10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Bret Hines

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Feb 13, 2023

Rallye BMW responded

Thank you for sharing your feedback to help us improve. I am very sorry for the delay in completing your vehicle and that we did not have a loaner available. If there is anything else you feel would be important to share with me, please don't hesitate to reach out. Thank you, Chris Blanco - Service Manager - 516-833-4862

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