Cosmo Laurino | Page 4

I had my car towed in for a flat tire. I was told the next day that it would be ready tomorrow. I was told there were no loaners available so I decided to just wait on it. Tomorrow comes a I was told the next day that it would be ready tomorrow. I was told there were no loaners available so I decided to just wait on it. Tomorrow comes and I am told that the tire has not arrived and will be here the following day. The next day comes and they tell me the same thing. The next day comes and I was told again that the tire was not delivered. I asked to speak to a supervisor and was told that the tire is difficult to get because it is not standard for BMWs and I would have to wait. I asked if I could get a loaner and they told me they do not have any available. I asked if there was any compensation for the fact that I’ve been taking Ubers to work everyday for about 5 days straight, totaling over $600 after being told several times I would have my car sooner. I was told they cannot provide that. Neither the service advisor or service manager seemed interested in doing anything besides the bare minimum. Finally after the weekend, I received a notification that my car was ready. I understand that some parts just cannot arrive in time, but it should’ve been something mentioned upfront so I could’ve explored my options. My own tire shop could’ve gotten me the tire next day for a better price. Would not recommend this service center. More

by robalex71 Verified Customer Verified Customer

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Clean, efficient and very friendly service workers. Dropped off car and left with a loaner retuned to pick up my car in a timely fashion. Dropped off car and left with a loaner retuned to pick up my car in a timely fashion. More

by PENNLANE16 Verified Customer Verified Customer

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Car came back a bit dirty and spoke play was disconnected quite frustrating to get back working quite frustrating to get back working More

by WAGSLI Verified Customer Verified Customer

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Cosmo was a pro. In addition to the BAU maintenance work required for X5, he also pointed out potential water leak issue of the sunroof. Keep up the good work. Cosm In addition to the BAU maintenance work required for X5, he also pointed out potential water leak issue of the sunroof. Keep up the good work. Cosmo. More

by rueyfarn Verified Customer Verified Customer

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Attentive to detail and very accessible. A gentleman and easy to work with. Thanks, Cosmo! A gentleman and easy to work with. Thanks, Cosmo! More

by E Verified Customer Verified Customer

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Always professional, reliable and deliver car back in a timely manner. I highly recommend them! timely manner. I highly recommend them! More

by REALESTATEGRL Verified Customer Verified Customer

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Very clean and professional. Service was done on a very timely basis. I will return to Rallye. Service was done on a very timely basis. I will return to Rallye. More

by jmgurrado Verified Customer Verified Customer

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Usually once you take your vechile in for service, you feel confident that your car is working properly, I do not feel that feel confident that your car is working properly, I do not feel that More

by HENHARD3 Verified Customer Verified Customer

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first class treatment. Cosmo kept me informed throughout the process and all of my concerns were addressed. Cosmo kept me informed throughout the process and all of my concerns were addressed. More

by SMOSCHENI Verified Customer Verified Customer

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We never had a bad experience at your dealership and Chris has always been very helpful. Chris has always been very helpful. More

by RICHBULLIS Verified Customer Verified Customer

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