Cosmo Laurino | Page 5

Poor experience felt as if they were doing me a favor by bringing my car to their dealership bringing my car to their dealership More

by danzalon Verified Customer Verified Customer

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Best BMW dealer dealership specifically the service department. Very helpful and knowledgeable service managers.Highly recommend. department. Very helpful and knowledgeable service managers.Highly recommend. More

by JoGo Verified Customer Verified Customer

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They performed the necessary servicing as promised. Gave me a loaner and got the work done . Gave me a loaner and got the work done . More

by lexus1130 Verified Customer Verified Customer

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Cosmo is kind and efficient and not overly pushy like some helpers. He called me when the car was finished ahead of its estimated time. some helpers. He called me when the car was finished ahead of its estimated time. More

by carol.ortton Verified Customer Verified Customer

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As I've previously suggested: any appointments made for non-mechanic functions should be streamlined. Oil change/state inspection etc can be done by anybody in a few minutes so those services should be sep non-mechanic functions should be streamlined. Oil change/state inspection etc can be done by anybody in a few minutes so those services should be separated from specialized work needing a technician. Customers should be out no more than 30 minutes after appointment start time for those services. More

by vb3141 Verified Customer Verified Customer

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I can always count on Ralley! Top Shelf Service They go out of their way to make you happy! Top Shelf Service They go out of their way to make you happy! More

by mark Verified Customer Verified Customer

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Top Shelf I have high phrase for the job that Cosmo did by not only getting the car in, but making sure I had a vehicle for the weekend. by not only getting the car in, but making sure I had a vehicle for the weekend. More

by knightriderbk10 Verified Customer Verified Customer

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No great Rallye experience this time! I was losing air in one tire, and I have wheel and tire insurance. I waited 3 hours for my car. When I asked if I could get it sooner as I had to b I was losing air in one tire, and I have wheel and tire insurance. I waited 3 hours for my car. When I asked if I could get it sooner as I had to be in New Jersey for my grandkids, I got "do the math, we have a lot of cars" When I received my car back, the tire light had not been reset. The alert said that it couldn't recognize my tires. I had to pull over and after spending 15 minutes working the menu, it turns out the tech listed my tires as "summer tires"! Once I finally changed everything, I then had to wait while the tire pressure check had to be completed. When I got home, a video inspection by the Tech was online. In it he said I needed a new tire because the tread depth was low. This is not true as I only had 8,000 miles on the car! On my bill it said I needed a new tire because there was a puncture by the tread!! In my family there are 5 BMW's all purchased from Rallye and Nick Soldo who is the best! We have a M8 Competition, a new 530 with the M package, a new X3, a 1 year old X7, and a 330I and was coming off lease for a new BMW. This is not the way to be treated with the business I bring to Rallye. Before I purchase another BMW from Rallye, I want to be sure the problems in the service department have been resolved. Until this experience, I was ignoring all the complaints from the people getting service about the department. More

by FELIXX1 Verified Customer Verified Customer

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It could work with people better at times how ever our service advisor was great service advisor was great More

by markjr1120 Verified Customer Verified Customer

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It was very good but took a bit longer than promised I will go back in the future will go back in the future More

by dizliz333 Verified Customer Verified Customer

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