Cosmo Laurino
Cosmo Laurino at Rallye BMW
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Cosmo Laurino | Page 5

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.6
203 Reviews
4.6

203 Reviews

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203 Reviews of Cosmo Laurino

January 16, 2024

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Employee Rating

Service was courteous and efficient. The experience was extremely pleasant and went smoothly with a positive result More

by kliblaw
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jan 16, 2024

Rallye BMW responded

We're delighted to know that you found our service at Rallye BMW both courteous and efficient. Thanks for sharing your positive experience with us! We are here for anything else you might need down the road!

January 15, 2024

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from the minute i pulled up till i left the service department was very responsive, attentive and respectful. i was very happy with the turn around time and flexibility. More

by johnny.v0
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Service Time
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Recommend Dealer
Yes
Jan 15, 2024

Rallye BMW responded

Johnny, we're glad to know you had a positive experience with our service department at Rallye BMW. We always aim for efficiency and respect in all interactions. Thanks for the feedback!

January 06, 2024

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The service at rally is always excellent I have been bringing my car there for years and will continue to do so More

by fisha32
Service Price Transparency
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Recommend Dealer
No
Jan 10, 2024

Rallye BMW responded

It's great to know that you've been satisfied with our service over the years! We appreciate your loyalty and look forward to continuing this positive relationship, however, we are disappointed to see the low rating. If there's anything else we can assist you with to improve your 1-star rating, please don't hesitate to reach out. Thank you, Chris Blanco - Service Manager - 516-833-4862

January 05, 2024

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Rallye BMW dealership is the best in customer service sales and communication. I couldn't be more satisfied More

by vincent.destefano
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Recommend Dealer
Yes

Other Employees Tagged: Bret Hines, Frank Trotta

Jan 07, 2024

Rallye BMW responded

We're delighted to know that you had a satisfying experience with our customer service and sales at Rallye BMW. Thanks for your kind words, we appreciate it, Vincent!

January 05, 2024

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Friendly and fast for Mr Brett. I highly recommend this guy! No frills, only the essentials. More

by jasminapostolpt
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Recommend Dealer
Yes

Other Employees Tagged: Bret Hines

Jan 05, 2024

Rallye BMW responded

Brett and the team are thrilled to see your wonderful review! Thanks for supporting Rallye BMW and we will see you next time!

December 26, 2023

Dealership Rating
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This service department is the most unprofessional and under management experience I have ever had to deal with!!! Not once or twice but every single time I brought my car in for service. I can’t w More

by artshuistudio
Service Price Transparency
Workmanship
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Recommend Dealer
No
Dec 26, 2023

Rallye BMW responded

I'm sorry to read about your repeated negative experiences with our service department. This is not the level of professionalism or customer care we strive for, and I apologize if you've been left feeling ignored or disrespected. Your feedback will be taken seriously as we work on improving our services. Please reach out so that I can personally assist in resolving this issue for you - Thank you, Chris Blanco - Service Manager - 516-833-4862.

December 20, 2023

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Employee Rating

Never had a bad experience at Rallye, as always excellent. Being doing business with them over 15 years More

by SAMS11
Recommend Dealer
Yes
Dec 20, 2023

Rallye BMW responded

We're so glad to know you've had consistently excellent experiences with us at Rallye BMW over the last 15 years. We truly appreciate your loyalty and look forward to serving you next time!

December 19, 2023

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Employee Rating

Excellent service all the way around. It was a pleasure from the time I brought my car in More

by lisajlanz
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Service Time
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Recommend Dealer
Yes
Dec 19, 2023

Rallye BMW responded

Thank you for reviewing Rallye BMW! We truly appreciate having you as a customer!

December 13, 2023

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Employee Rating

The entire experience was pleasurable- efficient- friendly- knowledgeable service personnel and clean environment to wait! More

by mmckeeve0
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 13, 2023

Rallye BMW responded

It's great to know you had a pleasant, efficient experience at Rallye BMW. Our team is always here to help - thanks for choosing us above the rest!

December 12, 2023

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by ROBYNWROMANO
Recommend Dealer
Yes
Dec 12, 2023

Rallye BMW responded

Roby, thanks for the five-star review of Rallye BMW!

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