Crystal Paz
Crystal Paz at Oakbrook Toyota In Westmont

Crystal Paz

Internet Sales Team Lead

Oakbrook Toyota In Westmont

550 East Ogden Ave
Westmont, IL 60559

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8 Reviews

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8 Reviews

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8 Reviews of Crystal Paz

June 27, 2023

Dealership Rating
Employee Rating

Worst experience ever would never never recommend to anybody to buy a car here ..Very unprofessional and disrespectful.Tried to buy a used car a 2014 sonata limited and drove 1hr 30 min to do so was tre More

by ##Spec V
Sales Price Transparency
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Alex Arana

March 14, 2023

Dealership Rating
Employee Rating

I’m very thankful for the service Michael provided buy our 4Runner from the beginning up to the end every detail. Thank You so much for everything. You’re the best!! More

by angelesanchez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Marzal

Mar 15, 2023

Oakbrook Toyota In Westmont responded

Congratulations on your new 4Runner! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

March 06, 2023

Dealership Rating
Employee Rating

Process is smooth but they suffer from overcharging in a broken market leaving the consumer little to no choice. More

by AQUINO.MIKE
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Mar 08, 2023

Oakbrook Toyota In Westmont responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (707) 241-9494 to discuss this further.

December 28, 2022

Dealership Rating
Employee Rating

The dealership was great. They were ready to help as soon as you walked in. Michael was easy to talk to and very helpful with any question we had. More

by jorget.25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Marzal

Dec 28, 2022

Oakbrook Toyota In Westmont responded

Thank you so much for your review! We are thrilled that Michael had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Oakbrook Toyota In Westmont!

November 01, 2022

Dealership Rating
Employee Rating

Crystal on the phone was most helpful of all dealers we called. Alex is a gentleman and so easy to work with. Bill made sure the car we wanted would be available. The whole experience was great, could not More

by JSB.111709
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Hallom, Alex Arana

Nov 01, 2022

Oakbrook Toyota In Westmont responded

It's great to hear that Alex, Crystal and Bill delivered such an excellent experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Oakbrook Toyota In Westmont!

September 09, 2022

Dealership Rating
Employee Rating

Good people and as transparent as you can hope for, from trade-in value to timelines for new vehicle delivery. More

by PADRAIC.J.SWANTON
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Greg Zay, Daniel Conway

Sep 11, 2022

Oakbrook Toyota In Westmont responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

August 26, 2022

Dealership Rating
Employee Rating

To whom it may concern,this dealer is straight forward in doing business,they also have start workers who are knowledgeable.The lady that picked up my calls the day I called for the car is nice in our conver More

by NWOKOCHAJ
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Donroy Quilop , Ashley McLaughlin

Aug 27, 2022

Oakbrook Toyota In Westmont responded

Here at Oakbrook Toyota In Westmont, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed working with Donroy and our team, and it was a pleasure having you at the dealership. We appreciate your review!

August 09, 2022

Dealership Rating
Employee Rating

Everyone was very friendly and helpful. The salesman Ed was extremely knowledgeable. Would have given a five star rating but the pricing policy sucks. They tried to force us to take $5 More

by laurenlega
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Greg Zay, Edward Brooks

Aug 10, 2022

Oakbrook Toyota In Westmont responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We’d love the opportunity to address any issues with our team here. Thank you for your time.

Aug 10, 2022

laurenlega responded

It was discussed directly with your management team during the purchase. Your management team made it clear, we could not purchase without the unwanted warranties which were not physical items installed on the vehicle. Let me state again, Ed the salesman was a pleasure to deal with. Thank you.

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