Dale Scudder
Dale Scudder at Shields Auto Center
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Dale Scudder | Page 12

Service Manager

Shields Auto Center

850 Broadmeadow Rd
Rantoul, IL 61866

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4.8
177 Reviews
4.8

177 Reviews

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177 Reviews of Dale Scudder

October 29, 2021

Dealership Rating
Employee Rating

Professional, courteous, explained what they did. Serviced car in a timely matter. Everyone was very friendly from the service department to the cashier. More

by linda_carey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Lackey

Oct 29, 2021

Shields Auto Center responded

Linda, your review provides encouraging feedback. Thank you for letting us know!

October 29, 2021

Dealership Rating
Employee Rating

Communication was not good with a few of the employees. Manager of service was good to talk to but others walked around like they didn’t know what was going on. I had to go into Shield to get answers becau More

by CRIHNEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 29, 2021

Shields Auto Center responded

We really appreciate your feedback and we apologize for the lack of communication. Thank you for bringing this to our attention, so that we can improve our processes.

October 18, 2021

Dealership Rating
Employee Rating

The staff members were friendly and courteous. My wait time was minimal. They respected my vehicle and were careful not to get it dirty or cause any damage. More

by vjruss0718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Lackey

Oct 21, 2021

Shields Auto Center responded

Great feedback! This really means a lot to us. Thank you for sharing!

October 06, 2021

Dealership Rating
Employee Rating

They were on time and did a fantastic job. Very pleased with the service center More

by jeffrogers217
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 15, 2021

Shields Auto Center responded

Awesome! We are so glad that everything has been completed to your satisfaction.

September 30, 2021

Dealership Rating
Employee Rating

Shields has always came through for me, they about my vehicle as much as I do. More

by dtigert99
Recommend Dealer
Yes

Other Employees Tagged: Scott Lackey

Oct 15, 2021

Shields Auto Center responded

We appreciate your feedback. Our staff works hard to go the extra-mile for our guests!

September 28, 2021

Dealership Rating
Employee Rating

Outstanding in every way very attentive helpful courteous. Caring. Sincere polite. Knowledgeable fair. Engaging. Fair More

by allan.vogelsang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Lackey

Oct 15, 2021

Shields Auto Center responded

This is amazing feedback! Thank you for taking the time to let us know.

September 23, 2021

Dealership Rating
Employee Rating

They worked my car in and fixed it so I didn’t have to worry about it. More

by beezit65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Lackey , Greg Shields

Oct 14, 2021

Shields Auto Center responded

We are happy to help! Thank you for choosing Shields Auto Center. We appreciate your business!

September 07, 2021

Dealership Rating
Employee Rating

I needed a tire rotation scheduled with a short notice and they Scheduled the appointment at a convenient time for me and I was in and out with little wait time. More

by BevH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Lackey

Sep 13, 2021

Shields Auto Center responded

Thank you, Bev! Your review provides encouraging feedback. Please visit us again soon!

August 24, 2021

Dealership Rating
Employee Rating

I was early but they didn’t seem to mind at, they notified me promptly once the oil change was completed and I was on my way. More

by drb777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 25, 2021

Shields Auto Center responded

Thank you for taking the time to leave feedback. We appreciate your business and please visit us again soon!

August 19, 2021

Dealership Rating
Employee Rating

The service was very quick once they got my truck into the shop. I had a appointment and they didn’t begin working on the truck for 45 minutes after my scheduled appointment. More

by tannerr2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Lackey

Aug 25, 2021

Shields Auto Center responded

We really appreciate your feedback. We apologize for the delay. This was an unusual case, and does not normally occur. We greatly appreciate your patience and understanding. We appreciate your business!

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