Dallas Crider | Page 7

Sales person Dalas was very informative and gave me all the information I required. Sales transaction was smooth and only took about 1 hour. They delivered my car the same day in fact they detailed, waxed the information I required. Sales transaction was smooth and only took about 1 hour. They delivered my car the same day in fact they detailed, waxed and the car looks beautiful More

by blondin10348 Verified Customer Verified Customer

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The dealership had a great selection of CPO and new models of Mini Cooper countryman models of Mini Cooper countryman More

by jjdiaz Verified Customer Verified Customer

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Dallas valued my time, listened to my needs and wants rather than imposing a prepared sales script, was genuine and knowledgeable of the features of my new mini. He exhibited excellent customer care, fol rather than imposing a prepared sales script, was genuine and knowledgeable of the features of my new mini. He exhibited excellent customer care, followed up promptly to my questions, and was a pleasure to work with! Manolo was also helpful and offered great support! More

by Minitee Verified Customer Verified Customer

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Service was very excellent! ! My rep is awesome! Also visited with my sales guy. Thanks, Ann ! My rep is awesome! Also visited with my sales guy. Thanks, Ann More

by ssheep08 Verified Customer Verified Customer

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Great dealership! Dallas was awesome through the process. Everyone was super helpful. If you are looking for a Mini Cooper this is the place to go! Dallas was awesome through the process. Everyone was super helpful. If you are looking for a Mini Cooper this is the place to go! More

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The only complaint I actually have is that it took us three hours. Otherwise everything was great. three hours. Otherwise everything was great. More

by mcbud64 Verified Customer Verified Customer

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Our experience with Dallas and Ferman mini exceeded my expectations. I found the car I wanted on one of their other lots; they were able to organize a pick up of that vehicle for us instead of sending us expectations. I found the car I wanted on one of their other lots; they were able to organize a pick up of that vehicle for us instead of sending us along. Dallas is very informative and down to earth, we did not feel any pressure to buy when we arrived a few days earlier for test rides. The sales department was very helpful and kind. It was a great car buying experience compared to previous ones I’ve encountered. Thanks Ferman and Dallas! More

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After visiting a handful of dealerships, I ended up back at Ferman MINI ! Everyone is so helpful and everything about the brand is fun and exciting. Dallas helped me find the perfect car in my ideal price r at Ferman MINI ! Everyone is so helpful and everything about the brand is fun and exciting. Dallas helped me find the perfect car in my ideal price range and I highly recommend asking him to help you find yours too. More

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I'll start off by saying everyone I interacted with was really great! We were very impressed with the customer service when we came to view the Mini. My brother ended up going next door that day to put his really great! We were very impressed with the customer service when we came to view the Mini. My brother ended up going next door that day to put his i4 order in. There were some issues though... 1. The process of purchasing the car felt delayed. We were sitting around for awhile during the process and felt a little rushed signing contracts right before closing even though we arrived hours before. 2. We brought a car for trade in and were happy to get a fair price. But the car was not put in park and ended up rolling into another car on the lot. Thankfully we turned the car over to Ferman prior to the accident and it did not affect the value of our trade. 3. Within 2 weeks of purchasing the car that was in "excellent" condition, the clutch went out and it became undrivable. Then the following day, the glass came unglued from the soft top. We were originally quoted over 10k for the repairs. Thankfully the dealership offered to help with the repair costs for the clutch, but not for the soft top since it was the original and almost 10 years old. The clutch repair was completed promptly and well done. I immediately noticed a difference in the stiffness of the clutch compared to the day I bought it. I was told that the internal inspection did not find anything wrong with the clutch, but looking back I feel like there were enough signs that the clutch was going bad that it should have been inspected further before listing it for sale on the lot. Unfortunately, we were not able to test drive the car before purchase because it was still in service. Had I done so, I would have questioned the clutch longevity prior to purchase. No one expects to drop thousands in repairs on a car right after driving it off the lot. The car is now in another shop to have the glass on the soft top glued back on since I'm not about to spend $5,000 on a new convertible top. If I ever recommend Ferman pre-owned to a friend, I'll be sure to pass along my positive experiences but warn also that they should have an independent inspection done prior to purchasing a car. Otherwise, I enjoyed the experience and look forward to driving the car once all the repairs are completed. More

by Jordan Verified Customer Verified Customer

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First in class customer service. Outstanding experience, from initial inquiry through purchase and follow up. Highly recommended. Outstanding experience, from initial inquiry through purchase and follow up. Highly recommended. More

by linda.rosenberg Verified Customer Verified Customer

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