Dan Ford | Page 24

Service Department needs some work! I notice that none of your top rated personnel are from your Service Department. I cannot say I'm surprised. I just had my car serviced, both for a I notice that none of your top rated personnel are from your Service Department. I cannot say I'm surprised. I just had my car serviced, both for a regular service (12,000 miles) and to replace my radio because the CD player was defective. I didn't mind how busy it was after seeing Recall Notices and plans to expand. What I DID mind was that once I got a couple of miles away and turned on my new radio, I realized it hadn't been reprogrammed. Nor, was I asked if I wanted it reprogrammed, or my phone reconnected, etc. Your guys dropped the ball on this one, guys!!! Shouldn't be my responsibility to tell you the details of which your job consists. More

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Subaru is No. 1 in my book! I purchased my Subaru in Minnesota and had the best car service I have ever experienced. I thought it was a fluke. Then I moved to Tucson and still re I purchased my Subaru in Minnesota and had the best car service I have ever experienced. I thought it was a fluke. Then I moved to Tucson and still receive top-notch, customer-focused service every time. Also, a big thanks to the Service Tech. who discovered my transmission problem and brought it to the forefront and thanks to Mr. Ford (you gotta love the name) for handling my extended warranty on it. Suffice it to say, because of the outstanding customer service I receive from Tucson Subaru, I will be purchasing another Subaru when the time comes for me to buy a new car. It's true - I really do love my Subaru. More

by MOCUTHBERT Verified Customer Verified Customer

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Corrected a mistake we didn't even know about Took our 2015 Forester in for 48,000 mile check up and was told it would be free because they had accidentally charged us the last time when we our mi Took our 2015 Forester in for 48,000 mile check up and was told it would be free because they had accidentally charged us the last time when we our mileage was just past the warranty. They explained that normally they give customers a few months grace period. It was a very pleasant surprise. From purchase to every service appointment we have been very impressed! More

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Great Subaru service I've been very pleased with Tucson Subaru's service department and find Dan Ford to be a very knowledgeable and customer-oriented service advisor. I've been very pleased with Tucson Subaru's service department and find Dan Ford to be a very knowledgeable and customer-oriented service advisor. More

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Excellent Service Department The Service Department at Tucson Subaru is efficient, well organized, and courteous. Dan Ford has been my service go-to for a number of years now, an The Service Department at Tucson Subaru is efficient, well organized, and courteous. Dan Ford has been my service go-to for a number of years now, and he is ALWAYS so knowledgeable and has NEVER tried to sell me anything the car didn't need. Plus he's a real gentleman with an upbeat personality. The quality of the Service Department's work is top notch. More

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Painless Process We actually enjoyed our car shopping trip at Tucson Subaru. The salesman, Greg was great, very patient and very knowledgeable about the cars. Willin We actually enjoyed our car shopping trip at Tucson Subaru. The salesman, Greg was great, very patient and very knowledgeable about the cars. Willing to show us cars all day long. The managers were great, staff very friendly. No high pressure sales! The financing person Jennifer Duran was so fun to work with, very relaxed and friendly and very well versed in the procedures. More

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Another positive experience Was interested in a 2019 Subaru Crosstrek with certain options. I contacted Robert Pedroza because I had dealt with him before. He started the searc Was interested in a 2019 Subaru Crosstrek with certain options. I contacted Robert Pedroza because I had dealt with him before. He started the search. Within a few weeks he had located a vehicle he felt met my requirements. To make a long story short, we closed the deal within a short period of time and I'm now driving the vehicle that I wanted at a very fair price. This is the second vehicle I have purchased through Robert and once again I found the relationship to be outstanding. He listens, has patience, works hard and represents very well his clients and the dealership. It should be noted I have referred 2 people to Robert, they purchased new Subarus and reported the same good experience with Robert and the dealership. Needless to say, I am very pleased. Thank you Robert and Tucson Subaru. More

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Dealer recommendation This is my second Subaru purchased at Tucson Subaru. Greg Landry was my sales person, and he could not have been more cooperative and understanding. W This is my second Subaru purchased at Tucson Subaru. Greg Landry was my sales person, and he could not have been more cooperative and understanding. When I told him I was unsure that the Ascent would fit in my garage (it's seven inches longer than my Outback) he went on a test drive with me to my house to see if the new Ascent would fit in. It did. He also, a few days after the sale - ON HIS OWN TIME - came back to my house to set the garage door opener for me and took a little additional time to explain all the new "bells and whistles" of the new car to me. I might add that the negotiation of the sale price was done in a reasonable and courteous manner. I will certainly not hesitate to recommend Greg to my friends. More

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Great service Service was great, no hassle and serious about customer. The process was fast and at the end we got a good rate on the loan. Thank you for the good ex Service was great, no hassle and serious about customer. The process was fast and at the end we got a good rate on the loan. Thank you for the good experience. More

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So happy to join the Tucson Subaru family After 15 years with the same car we decided it was time to buy a new one. Our friends recommended CJ Nichols at Tucson Subaru. He was wonderful to wor After 15 years with the same car we decided it was time to buy a new one. Our friends recommended CJ Nichols at Tucson Subaru. He was wonderful to work with. CJ gave us a very fun and informative test drive and we were convinced that the Ascent was the vehicle for us. He is so knowledgeable about every aspect of the car and Subaru as a company. Louie made the paperwork process bearable and I really enjoyed meeting Dan in Service Dept. and Scott in the parts department. All these guys are so friendly and so competent! I highly recommend Tucson Subaru and CJ Nichols in particular! More

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