Daniel Deadwyler | Page 5

Lou Sobh Honda responded

Hi beckyrexnuckols, thank you for sharing your feedback. We sincerely apologize for the lack of communication and the long wait you experienced; this is not the level of service we strive for. Regarding the pricing, we are glad we were able to honor the original quote once the mistake was brought to our attention, as we always want to be fair. We have also used your experience as a coaching moment for our service advisor to ensure better communication moving forward. We would love the chance to provide you with the 5-star experience you deserve during your next visit. Please reach out to management at your earliest convenience to help rectify this situation.

Lou Sobh Honda responded

Thank you for your continued trust in our team! We’re glad to hear your concerns were taken seriously and that a solution was found. We appreciate your patience and look forward to assisting you in the future!

Lou Sobh Honda responded

Thank you for your review! We’re glad to hear you received great service and clear communication during your visit. We appreciate your business and look forward to assisting you again!

Lou Sobh Honda responded

Thank you for your kind words! We’re glad to hear you received great and efficient service, and that your visit met all your needs. We appreciate you choosing Lou Sobh Honda!

Lou Sobh Honda responded

Wow, Tom! A Honda owner since '98—that is amazing loyalty. We truly appreciate you choosing Lou Sobh Honda for your Passport, CR-Vs, and your Pilot over the years. Our service team works hard to provide the best experience possible, so hearing your kind words really makes our day. Thanks for being part of our family!

Lou Sobh Honda responded

Thank you for your kind words! We’re glad to hear Dan took the time to listen and ensure the repair was done correctly while keeping you informed throughout the process. We appreciate you trusting Lou Sobh Honda with your vehicle!