Daniel Rhee | Page 3

Unprofessional to whom it may concern: I am the owner of a gl450 that is currently at flushing service center with adviser Danny Rhee. Right out the gate to whom it may concern: I am the owner of a gl450 that is currently at flushing service center with adviser Danny Rhee. Right out the gate i feel like I'm being mislead. The documentation is manipulated. I bought this 2013 gl450 cash due to the reputation of Mercedes Benz also the reliability. I in love with the Mercedes Benz brand. With the new addition to my family was even thinking of buying one brand new cash soon. The issue that I'm being presented by MR. Rheed is his lack of professionalism and his lack of identifying the real underlining issue. I have paper work proving my claim that i can send to you. He is denying me oil change, leak repair, and service all together. 1- Daniel has failed to provide me with the exact faulty component. As per him and his manager known to me as richard, there is 4 cam sensors. once of them is leaking oil. what i need to know is - which one out of he four? - if its the sensor or the seal? - are the sensors sold separately ? - are sealed sold separately ? solution by Rheed and his manager is to replace all 4. It seems to the diagnostic is being done rushed and incomplete. This is second time im here and having oil leaking issues. i paid for a repair the last time and i feel it did not resolve the issue. 2- As per Rheed engine harness has to be replaced due to oil contamination. - I asked Rheed if the harness was damaged ? he said (no). - i asked him if harness was destroyed and or un-operational? He Said (no). Then I asked him just because it got some oil on it we need to replace it? he said (yes). 3- MR. Rheed when i as asking him questions grew inpatient and angry just interrupted me and said to just pick up the car. I asked if he would at least fix the leak and do a b service on my vehicle since its due. He advised he will not to return the rental that day, and pick up my car. I was completely floored by this. i bought a Mercedes Benz not a nissan. To be spoken in this manner made me really angry and even resentful. I Called the main service line and asked to speak with his higher up. i was sent to Richard's voicemail. After about 1 hr I called back and asked to speak with him again. He called me back. Now speaking to Richard was really something. I got the same attitude i have received from MR. Rheed. He even told me if i didn't have the money to just get the car and take it to a cheaper repair guy. again i was floored. I worked for Gieco as a auto damage adjuster, and i have worked with richard and Rheed on projects assigned to me. They done remember me. But i know the dirty tricks they play and i have a lot of dirt to air out. All I'm asking is for a fair diagnostic, and repair what I feel is justifiable Not a theory. More

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Great salesperson! My experience with Michael was incredibly positive. He was helpful and patiently addressed all my questions. I’ve known him for over 10 years and woul My experience with Michael was incredibly positive. He was helpful and patiently addressed all my questions. I’ve known him for over 10 years and would want to continue to work with him More

by mbc join us 1 Verified Customer Verified Customer

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customer service Michael Altamura provided me was excellent. He stands customer side and advises what is right for customer. So my leasing experience with him is plea Michael Altamura provided me was excellent. He stands customer side and advises what is right for customer. So my leasing experience with him is pleasure and I do not have to second guess. More

by YYOO Verified Customer Verified Customer

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2019 E300 Michael Altamira is so great. That’s a main reason I brought my two other sisters in to get their cars from him too he’s awesome Michael Altamira is so great. That’s a main reason I brought my two other sisters in to get their cars from him too he’s awesome More

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Great service from Mr Jeffery Mr Jeffery one of the best sales person I met very nice and very helpfull and very friendly he had great knowledge of car thanks Mr Jeffery one of the best sales person I met very nice and very helpfull and very friendly he had great knowledge of car thanks More

by ASHA1541 Verified Customer Verified Customer

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Leashing He is professional and kindness on time delivered I know him since 2015 He keep checking customer any problem in car Got good relationships Than He is professional and kindness on time delivered I know him since 2015 He keep checking customer any problem in car Got good relationships Thanks Jeff More

by JOHNYOUN111 Verified Customer Verified Customer

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What a Mercedes Benz service center should be Felt like I was treated with kindness and professionalism the vehicle was retuned with all work completed well above my expectations they even made aw Felt like I was treated with kindness and professionalism the vehicle was retuned with all work completed well above my expectations they even made aware of issues with the vehicle that I didn’t notice More

by MARYED1954 Verified Customer Verified Customer

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Unsatisfactory Very bad service, let us leave a routine maintenance check without telling us we had a bad tire. Didn't complete work and let us drive off without t Very bad service, let us leave a routine maintenance check without telling us we had a bad tire. Didn't complete work and let us drive off without telling us is was incomplete, in other words, just pay the bill. More

by Benzi Verified Customer Verified Customer

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car accident I had a very bad car accident requiring road side towing back to my Mercedes service station. Upon arriving There I was so distraught and Danny calmed I had a very bad car accident requiring road side towing back to my Mercedes service station. Upon arriving There I was so distraught and Danny calmed me down and took care of everything. Including walking me through contacting my insurance company and helping me file a claim. (40 years of driving and I’ve never had an accident so was naive to the process). There were no loaner cars available during Mem Day weekend, so he even arranged the rent a car for me. He worked closely with the insurance adjuster getting the wisest choice of parts needed and the most money from the insurance company to make the repairs. He stayed in constant contact with me during the 3 weeks my car was being repaired updating me on the status of the repairs. I can’t say enough of his professionalism and caring. He is always available for me and I don’t know what I would do without him. An outstanding employee who deserves accolades. (Even a raise!)👍🏻 More

by MCSTEWART.NY Verified Customer Verified Customer

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Service Daniel Rhee was my service adviser. He was great. I can pick up the car on time so never wasting my time that service place. Daniel Rhee was my service adviser. He was great. I can pick up the car on time so never wasting my time that service place. More

by YOUNG64X3 Verified Customer Verified Customer

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