Darrell Kennedy | Page 5

We had a no hassle straight forward car buying experience. Gerson was knowledgeable and communicative during the process. We purchased 2 days ago so no vehicle issues have shown up as of now. We experience. Gerson was knowledgeable and communicative during the process. We purchased 2 days ago so no vehicle issues have shown up as of now. We would purchase from Northside Lexus again and recommend them to our friends. More

by T&B Edmonds Verified Customer Verified Customer

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Needham was very friendly and helpful throughout the sales process. Highly recommend him and the dealership. sales process. Highly recommend him and the dealership. More

by ashley.adams111 Verified Customer Verified Customer

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Awesome, patient, professional, and very thorough! Very knowledgeable of the Lexus!! He’s Considerate and caring! Very knowledgeable of the Lexus!! He’s Considerate and caring! More

by jye77396 Verified Customer Verified Customer

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John was great to work with! He found me the perfect vehicle very quickly and the whole process was easy! He found me the perfect vehicle very quickly and the whole process was easy! More

by maryann7 Verified Customer Verified Customer

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The overall buying experience was straightforward. We did not finance the vehicle, but the finance gentleman was not overly pushy about the add-on insurances. The two tech guys communicated on our lev We did not finance the vehicle, but the finance gentleman was not overly pushy about the add-on insurances. The two tech guys communicated on our level. The complete process was easier than I expected. There was a small issue with lack of response to a text and a voicemail over a two day period. But we did receive a call back after the second voicemail on the third day. I would recommend Northside to my friends. More

by lindapdi Verified Customer Verified Customer

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Nick was good as usual, i can not write fifteen words everytime as you must understandå everytime as you must understandå More

by HBLIXT Verified Customer Verified Customer

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Smooth and swift transaction. No pressure. We knew what we wanted and we made our offer. No pressure. We knew what we wanted and we made our offer. More

by wlb37 Verified Customer Verified Customer

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I had such a pleasant experience at Northside Lexus. Gerson was my sales consultant and he was absolutely fantastic. They have such a pleasant and efficient team! Gerson was my sales consultant and he was absolutely fantastic. They have such a pleasant and efficient team! More

by jessi-94 Verified Customer Verified Customer

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I am so appreciative of the best service ever! !! I can’t tell you enough how Patient Steve was for me. I definitely recommend him! Tyler was so kind and I definitely felt at peace there. I defi !! I can’t tell you enough how Patient Steve was for me. I definitely recommend him! Tyler was so kind and I definitely felt at peace there. I definitely recommend this dealership and I feel peaceful about getting my car serviced here. Definitely 5++++ stars!! More

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The place is nice, now the customer service this time with the finance guy was awful, and all just because I decided not to get their $3600 car repair insurance. If Lexus wants this insurance protection with the finance guy was awful, and all just because I decided not to get their $3600 car repair insurance. If Lexus wants this insurance protection to be mandatory, why do they give the option to the customer? That means I can decide if I want it or not. But the guy got angry and started to treat me like if I was the most stupid person in the world because I wasn't getting it. Like if he would be the one that would have to pay for the repairs if any, for me not having the insurance. And I told him why I wasn't getting it, within one or two months of starting my lease on the Lexus 350 RX I noticed that the passenger door wasn't closing as smooth as the other doors, you have to push it harder to close it, and I took it to the dealership so they could check it AND fix it because it had warranty right? guess what? they said, nothing we can do, we don't find that to be a problem, you will have to use it like that" Oh yeah what about the stupid warranty, I bought a Lexus car because of their excellent QUALITY and now you tell me that? Then when it was time to sign the docs I asked him to explain me about one of the pages I had to sing, because he was talking too fast, and my first language is not English, he was like hey "is only your information don't you see?" And I could see his unpleasant gestures because he had to go back and explain something "that was supposed to be clear". Another thing, he mention to me that a new car warranty is till 50 000 miles, I got that car New, and I'm buying it, now he make me sign a doc that says "like is, not warranty" but my car only has 43500 miles on it, that means that Lexus is not even respecting the original warranty they offer!! In the end I just wanted to leave that place. So over all that guy Darrel K needs some better customer service, your business is about customer service. On the other hand, the sales person Joe Breaux was really courteous to me and he answered every question I had. More

by gutember Verified Customer Verified Customer

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